Dolls Kill Questions & Answers

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Here’s what consumers have asked with answers from Dolls Kill staff and previous consumers.

49 questions answered
6% answered in 1 day
Question:

Why so many negative reviews,especially about customer service? hesitant to order!

Answer:

Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!

By Lori S.
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Question:

If my size is out of stock, would i be ok to order a size down of the size that is in stock? (from xl to l)

Answer:

Depends on the item, we typically recommend sizing up not down.

By Alexis U.,
Question:

How long does it take or the order to be shipped?

Answer:

Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service

By Angie C.
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Question:

Hello i wear uk8 which size should i order? usually i wear s size on other shop

Answer:

I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie

By Kylie E.
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Question:

Is it normal for the 'placing order' process to be long?

Answer:

I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.

By Courtney P.
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Question:

Why do you have soooo many fake reviews? wow.

Answer:

I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)

By Erin M.
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Question:

Answer:

Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo

By Alexis U.,
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Question:

Hey. i placed my order literally 3 days ago and my order is still not shipped. i would like to know why???????

Answer:

Hi there! What's your order #?

By Marivic V.,
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Question:

What is the shoe sizing like? i wear a 7 1/2, would the 7 work or will i have to buy an 8?

Answer:

Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3

By Marivic V.,
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Question:

Hi im just wondering what a size large would be in uk sizes? xx

Answer:

You should shop at a place that doesn't steal designs and create racist clothing lines. In those places a large would be a UK XL in most brands. For example ASOS, or any other good company. At Dolls Kill most of their sizes fit like a small, small and a half.

By Kate B.
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