On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.4 stars from 1,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 14th among Home Decor sites.
We monitor reviews for authenticity
Unfortunately, I placed an order with Smallwood for custom photo prints. I received 2 photos correctly, however, one is not the same as the proof. I have sent in photos of the product I received, and a copy of the proof/confirmation. They clearly do not match. Unfortunately, after multiple back and forth messages, and receiving a similar message twice, without acknowledging the issue I am experiencing, they are not offering to replace or refund.
I have wanted to order for awhile and with the recent sale I could not resist. I ordered my children's "profession choice" pics to wrap up their wall from birth until now and let me just say, it exceeded my expectations. It was just the image I imagined.
Bethany, it means the world to us to know we exceeded your expectations. We're truly grateful for your trust and look forward to helping make more memories come alive on your walls!
Quality is horrible, picture blurry, cant even make out trees they look like blobs. With what I paid I would never buy anything from them again. Walmart could have done a better job!
Hi Eugonda! We are sorry to hear that your image did not turn out as anticipated. Have you had the chance to discuss this with our Loyalty support team? We'd recommend submitting a ticket with them to have them review your order. https://www.smallwoodhome.com/a/support
We'd love to hear updated feedback after you discuss with them!
I have ordered frames and print refills from Smallwoods on multiple occasions. The experience has been wonderful each time! I love the pictures I have received and will continue ordering from them in the future!
I am very pleased with my framed canvas. It is beautiful and made of such great quality. I would definitely trust Smallwoods with any future projects.
I have ordered a total of 11 framed canvas prints. I absolutely Love them all! I ordered some as gifts since they came out so great!
I have placed a couple of orders recently. My questions were resolved along the way and in both cases, my projects were received in about 1 week in excellent condition and lovely outcome.
I absolutely LOVE our wall full of our 5 kids adorable faces. I waited 2 years to swap them out because we didn't do family pics last year. Gracious, the kids grew! My only "bummer" is that I didn't know you could replace JUST THE pic, and not the entire frame too. The way I found out was an advertisement after I already ordered. I called in and the gal was super nice and helpful and I will definitely just swap prints from here on out.
Very easy to order, pictures arrived damage free ready to hang. Beautiful frames surrounding my family pictures. Great product!
The prints are always spectacular! Love how they turn out and the delivery time is always quick. My replacement fit perfectly.
I always have the best experience with smallwoods. My pictures come out flawless and they are beautiful in our home. I love their sales and always stock up.
My 3 large prints looked great and arrived quick but one of the tabs of the frame poked through the picture damaging it. Thankfully couldn't see it from a far.
Hey Katie! We are sorry to hear about this. If this happens again, please reach out to our Loyalty support team, and they will be happy to help. https://www.smallwoodhome.com/a/support
The online tool used to place a picture on the canvas was awful, constantly reset, and had no option for mirrored edges. I had to create mirrored edges myself to make the picture work, and I clearly put the mirror out of frame as marked by the website. Then when I got the picture, the mirrored edge was actually in frame, not on the side edges of the print.
I've used multiple websites and never been so frustrated or spent so much time editing my photos just so it would look good and fit properly in the website. Other sites took 15 minutes. This site took 3 hours and even then didn't deliver ehat I ordered based on what they showed.
I found Smallwood's on Facebook and kept seeing their ads - I finally placed my first order - and I can't even tell you how perfect the picture of my family turned out - It was beautiful and perfect for my frame that I already had. I placed a second order and again Smallwood's delivered the most beautiful picture of my husband and I with our 5 grands. Service was fast and our pictures were delivered wrapped up for no chance of damage. Thank you Smallwoods. You have a customer for life.
I found Smallwood's on Facebook and kept seeing their ads - I finally placed my first order - and I can't even tell you how perfect the picture of my family turned out - It was beautiful and perfect for my frame that I already had. I placed a second order and again Smallwood's delivered the most beautiful picture of my husband and I with our 5 grands. Service was fast and our pictures were delivered wrapped up for no chance of damage. Thank you Smallwoods. You have a customer for life.
Ordered 2 framed pictures of 22 x 44 of my wedding day the first one come at the right time cause I paid for expedited shipping then the next one come on the following Monday and when I opened it up, excited to hang it up with the other one it came in blurry, and then our chip in the frame and when you go to try to reach out to correct the problem with customer service it is such a hassle
Ordered wedding pictures/frames for my daughter. They turned out beautifully! I have also ordered pictures/frames for myself-professional family photos!
I have purchased over 15 frames from Smallwoods and love each one of them- except for this purchase. The corner of the frame is defective and customer service will not replace the item stating that it "meets their QC standards" — well it seems like their standards have gone down hill!
We have 4 Smallwood frames in our home now, most recently adding one to our basement and with no hesitation I knew where I was ordering from. They come quickly and are printed to clearly and the best is that it's easy to hang and now they have "refills" for your frames!
I had framed canvas done for our family 4 years ago and just replaced them with new ones. Such great quality and look so nice! I did find the website finicky to make them and not the most user friendly but the end result was wonderful!
This piece is large and holds its own. I love it and added a little embellishment. I may still add some lights. Also, keep the box so it stores well. Light weight and hangs with a simple nail.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Stephanie! Thank you for your honest feedback. We are sorry to hear that you had this experience. We see that you are currently in communication with some of our agents, and they are going to get you fixed up. Once they complete this, we would love to hear any updated feedback you might have. (: