From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.3 stars from 719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and top notch. Smallwoods ranks 23rd among Home Decor sites.
Prints are all beautiful. One had a slight issue with the photo when processed on the website, this was rectified quickly by customer service. Great experience. Will order again.
Photos are absolutely beautiful, great quality. However, there wasn't any plastic or protection around them in the box. If the outer cardboard had gotten wet at all, the photos would've been ruined. I'm glad I was home to receive the delivery promptly.
The product was amazing, arrived as scheduled in perfect condition.
Fabulous customer service! I as a customer messed up my order yet they still helped me fix it and replace my item! Everyone was very kind.
I ordered 4 large Wood frames from them and they were all really good quality and the prints themselves came out amazing. I had an issue with one of the prints being creased and almost popped out from the frame upon arrival, which I assume was just from transport. I emailed them pictures and notes as to what was going on about 10pm on Sunday and they had already emailed back saying they were sending a new one by 7am Monday morning. Will 100% be buying from them again.
I accidentally put in the wrong shipping address for my order. I was able to easily submit a request to change the shipping address and it got resolved so quickly. I was very impressed with the customer service from Smallwoods!
Had a damaged order that was taken care of and replaced within hours.
This company is a 10/10! Between the product and the customer service, I will definitely be shopping with them again! I absolutely adore the pictures, they look so good and the quality is amazing! Thank you!
I had a few damages with my custom small wood frame when it arrived. I then filled out a form on there website, I was reached out to that same day and they already was working on replacing it. Smallwood made this issue a priority and I completely satisfied with this experience. Thank you Smallwoods for caring about your customers🤍!
This is my second time ordering a smallwoods print. I love them so much. They add so much to your space and are an absolute great gift to give! You could never go wrong. I had a mix up in the picture I uploaded and even on the weekend the fixed my issue so incredibly fast. Top notch service! Can't wait to order more.
Very fast and efficient communication with the staff! They made the process so quick and easy for me and were willing to let me get new pictures since mine were damaged in delivery!
I've ordered through Smallwoods several times. Unfortunately this time I received a damage frame, but customer service was nothing short of excellent. My issue was resolved and a new replacement order was submitted within 12 hours.
It is my fault, I should've been more careful. I was too excited and I guess I missed this part.One of my canvas was not placed right so now there is a 1-2inch white blank spot under it. I wish they would've reached out and asked if that is how I wanted it. As the other 3 the picture filled the entire canvas. I have not yet emailed to inquire about a solution if any. Other than that I am satisfied and will be ordering again.
Smallwoods Customer Support is amazing! I made two big orders, and one came damaged. I emailed Smallwoods hoping for a response within a week and was responded too within hours with a solution! They replaced the damaged products and were very intentional with preventing damage during shipping. It was a great experience, and I love my products. They look amazing!
I received a damaged print from Smallwoods for the FIRST time. Never has anything come to me damaged. I immediately took photos of the damage and sent them asking for a new print. I had a response in less than 5 minutes and my new print is on the way! SO HAPPY!
I inadvertently ordered the wrong prints and was so upset when I got them in. I contacted SmallWoods about my issue and they were so easy to communicate with and they gladly exchanged my order for me.
I have three prints from Smallwood and added a fourth to the collection. The black and white is VERY different than the other three and now I cannot use it. I asked to pay for a new one, but they can't guarantee what the new one will look like!
My large framed photo was just what I expected! A family treasure!
To be able to continuously enjoy the scenery from our vacations we ordered several framed canvas prints. We couldn't be happier and customer service was amazing!
I ordered 3 pictures for our home. They looked beautiful, but one was a little darker than I expected. The customer service reps were so amazing to work with and very helpful. I sent them a few pictures and they made sure the picture would be light enough to see on the wall. This was our first time ordering and I will definitely be ordering more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members