SmallwoodsReviews 719

I placed my order with Smallwoods but never received a confirmation email of my order. I then searched reviews on the company and was saddened to see all the negative reviews. I thought for sure I had been taken. Had I done my research before I ordered I never would have ordered from the company. I reached out to customer service about my confirmation email and did not hear anything for a day or so. When I did hear back, they confirmed my order and that my email had gone to my husband's email address. I was supplied with a tracking order and date of delivery. My ordered arrived just as they promised. It was packaged neatly and very securely, and was exactly what I ordered. They did a great job.

I have had multiple large ordered with this company and just recently ordered a 10$ item that the printing on was cut off from the bottom and the basically said they would do NOTHING about it! Their printing error and they do NOTHING! I will Never order from them again! I would give them a zero star review if it was possible! The quality was so poor (as shown in photo) the plywood was missing in sections of the edge that was left unfinished or smoothed

First off, I NEVER ever leave reviews at all, so this says a lot if I do.

I ordered from smallwoods last week and just received my picture (professional picture I may add) and am not please at all. It is super blurry and looks dark and grainy. I asked if I could send it back and order another but they said they didn't see anything wrong with it. I will definitely be sticking to canvasdiscount.com they always do a phenomenal job and if the picture you send ends up blurry then they will tell you right then instead of sending you the canvas and making you pay for it like smallwoods does! Do not use this company because I paid a lot of money for my professional pictures and had them done by an amazing photographer and it looks like they messed up my pic in the canvas they sent!

I ordered the fancy cut picture and didn't realize that the picture I sent in wasn't of perfect quality (professional photo but I sent it from my phone). Apparently, this caused my photo to blur and instead of someone reaching out to me and offering to let me send in a better photo, they went ahead and sent me a $83 blurry family portrait.

Customer service even went as far acknowledging that they knew my picture my was blurry, yet made no attempt to contact me. They refuse to reprint and now I have a fancy cut piece of junk that I get to throw away.

This company is all about quantity over quality and they customer is never right.

Corner of the frame is cut wrong. Big gap. Went over the 14 days(Anniversary gift) and NOPE they will not work with us.

Purchased several items... beautiful products but 1 came damaged.
I didn't realize the item was damaged due to some last minute travel plans and hectic few weeks involving a death in the family.
So I opened my package 2 weeks past their return date and realized my item was un-fixably damaged. I emailed customer service and they just gave me a flat NO.
Almost every retailer I have ever shopped with (both small and major corporations) are always willing to work with their customer even if the time frame for return or exchanges has passed, especially when it comes to damaged merchandise.
They just gave a flat out NO without any type of sincerity or courtesy.
All this over $32.50
They lost a customer over $32.50!

I've been a customer of Smallwoodhome for a few years and loved their wooden signs. They recently changed all of their "natural" wood signs to what must be laminate. It looks like it can be peeled off. It's sad. They've just cheapened their signs all together. Their new "laminate" wood didn't match the old "natural" wood so I had to return them. Then, they ignored me regarding being charged for return shipping. They took $33 for return shipping. Terrible customer service. Don't waste your time.

The picture attached shows the difference in their signs. The "natural" wood is the lighter one, the "laminate" that they're calling "stained" (which is hilarious) is the darker one.

I told them I'd overlook writing a negative review if they would just give me my full refund but they wouldn't and did not respond. Be mindful when using them.