SmallwoodsReviews 719

I ordered the Custom Map "Home Sweet Home" wood-framed sign and I absolutely love it. I'll admit I was skeptical after reading some bad reviews about their custom signs especially, as well as their customer service, but I am pleasantly surprised and pleased with my experience! The sign was delivered just 4 days after I ordered it and it was packaged such that the frame was protected and safe. The map of the city matches exactly the preview on the website and it makes a great addition to our living room! I cannot speak to the other products they sell, especially the custom photos, but I would definitely order again!

I have bought multiple items from Smallwoods, not only wall decor but also lighting. I had an issue where the print was a little bent. They immediately sent me a new picture and did not want the damaged item back. Another instance, in Feb. 2020, I wasn't pleased with the picture. They immediately asked me to return it with no shipping charge, and I received a full refund. It's extremely strange to me, that I have had a couple of issues and have had no problems when others have these complaints. It makes me suspicious of these issues.

I ordered "Bless this Home" wall hanging. I added our last name and year we were married underneath. When I received my sign the words "our text h" followed the year printed. Obviously, although I did not delete those extra letters, I'm angry with the fact that the sign would not be checked and to even leave your company without it being redone. I notified support 3x and got nowhere with making this "no brainer" error right for me. A photo has previously submitted to support.

I've been eyeing this company for a while (first saw it as an ad on Instagram) and really wanted to order my family pics from them. I finally did and then it didn't ship. I got nervous because I didn't read reviews first and coming here got me nervous. It had been a month and there was no update on my order being shipped. So I emailed support about it. They got back with me the same day and said something was wrong with the shipping label and it didn't ship. They apologized and sent it right away. Within a week I got my order and I absolutely LOVE my pictures! I got two hanging canvas, one of their stock hanging canvas that says home, and then one framed picture. I made sure to upload my pics from my computer (do not use pics from your phone!) and the quality is great! The frames all look good and I'm happy about the service even though there was a hiccup to start.

I received a damaged product the first time I ordered and they were quick to respond and get a replacement sent right away, which I appreciate. I feel very much in the dark though when I place my order about when the product should come. No eta at all. Even with the arrive app they suggest. Also, the quality isn't as good as I was hoping, but still looks good once on the wall. I just ordered 3 more custom items from them, hoping to be pleasantly surprised. All in all decent, but hope they start giving me an eta when my order is placed.

I'm pretty shocked to see all these negative reviews. We've ordered lots from them and have always been so happy with how it has turned out. We ordered the XL "I choose you" framed print for our bedroom, a Twas the Night Before Christmas framed sign and 4 different scrolls for my son's nursery and we have loved them all so much. I love the farmhouse feel they give our more modern apartment and I love changing out a few signs around the holidays too. I really wanted to see reviews about the peel and stick wallpaper to see how others liked it so I thought I'd chime in about our past purchases. Would definitely order again in the future!

I had been looking at smallwoods for a long time. I kept seeing the ads on Facebook and reading the "happy customers" in the comments. I decided I wanted our family pictures that we had just taken in November blown up as my Christmas gift. Before I ordered I googled reviews and the online reviews were not as good as the Facebook ones. Lots of "damaged items" refused refund" poor customer service" "blurry photos with no alert that they would print blurry" etc. I was nervous and decided to check some other places but nothing else could beat the size and price and they are framed! Then I found a couple of friends who had ordered and loved what they got so I decided to just go for it. I figured if I payed with paypal I could always file a claim and get my money back so no harm no foul in the end. Well, I just got my pictures and they are amazing! I did do everything they recommend which was use google chrome, order through their actual website, not Facebook, use a computer and use high resolution photos (apparently phones dilute the resolution so uploading your session to your computer and then to small words is best) The shipping was sort of slow but it was around the holidays so no big deal. They were here in less than two weeks. But they look amazing. The only thing I think they could improve on is packing. There isn't anything around the pictures to protect them in the event of careless parcel people.
I ordered three of the square and two were in the same box with no protection (so banging against each other) Mine were fine but I can definitely see how some damage could occur to the frames or images. Shipping was expensive so there is really no reason not to protect them. All in all I am extremely happy with them and will definitely order again.

I came to give my awesome review, and I was honestly surprised to see so many negative reviews. I have ordered many of their custom framed pictures and a couple hanging canvas pictures with the twine, and I have always been very impressed. I was especially impressed by the diligence that was taken to pack the hanging canvas to ensure its good condition with delivery. There are many people complaining about the big pictures being blurry, but that is bound to happen when you make large prints; I never expect perfect quality with large prints. Plus, there is even a pop-up message on the site after you upload a picture that warns you if you will have a blurry picture, and it tells you that you need to upload a picture with better resolution. If you ignore that, that is on you... not the business. I will say that I have never had to deal with customer service, though. Can't speak there. I will keep using this company. I have attached pictures of all my orders for reference.

I NEVER write reviews so if I am that says a lot. I just purchased from them for the first time after seeing all the hype on social media. Very first order- they sent me someone else's photo! Already off to a bad start... then I kindly email them saying hey no problem, just send me a return label and send me MY order. No response. Sent another email. No response. Just sent a 3rd email with some anger. We'll see. They claim to answer in 24 hours but this is hitting almost day 4 with no response. Terrible. And it makes me very uncomfortable that my family photo is in a strangers possession. ****They also make note of this happening on their website which means they send wrong products out A LOT. This is unacceptable and very unprofessional considering people have pictures of their kids and families made. Stay away from this company, please!

I had order 2 Different prints from Smallwood the first one was acceptable in the quality.
The other was very very blurry I did contact them, they told me that there was nothing that could be done. Because, it was taken from a print (which if you read is an option they offer)she said the larger the print the less the quality of the print. I would have had to pay for return shipping and then their shipping.
However, it was nonrefundable.
If they would've contacted me to let me know the quality of the print As it increased in size
I could have had the option to get a smaller print that hopefully would've been up a nicer quality. Now I am stuck with an expensive print that well end up in the trash.
Not to honor their error is wrong.
I hope these are not the values they are teaching their young children.