SmallwoodsReviews 719

I was so excited to receive my 2 pictures that I ordered of my granddaughters. Both pictures had their head cut off. I sent an email stating the problem. Got an email back today from Ellie stating that I sent them images with no heads. Seriously! My pictures seem to have their heads. If that was the case why would you go ahead with the order. You should have contacted me. Was told there is nothing that they will do. I'm now out $75. Do not waste your time or money. So many other companies with great customer service. Will never use or recommend this company. I had to give one star otherwise I could not leave a review. They do not deserve any stars.

I bought a circular wooden print of our family that was to be a centerpiece of our wall. I liked it when it arrived, put it aside while redoing the living room and when I went to put it up for the first time there was a huge scratch right across the center. Never hung it. Uhhhh it is very sensitive mAterial, waisted 100$. Never came in touch with kids or animals, no clue how the scratch happened but whatever material is used is VERY sensitive! Not happy about this purchase.

I'm unsatisfied with the quality of the image. As a business that works with custom orders and people uploading there own pictures you need to have a better system to notify if the picture doesn't have high enough pixels. You told me you recommend it to be a minimum of 300 pixels per inch but I couldn't find this information anywhere on your website. I also never got a warning from your website that my picture resolution wouldn't be good for the size print I was doing. Unfortunately we had multiple other orders we were going to be placing as we are in the middle of a remodel but we will be taking our business somewhere else. My suggestion especially after reading other reviews... update your website so it has information about pixel and resolution and maybe have better customer service that when an order is sent in if it has errors or will print blurry message the customer to verify they know this before you waste product that will end up in the trash.

The only reason they received the second star is because we had ordered prints previously that we loved the quality of.

To be honest I was super concerned after my canvas orders ($300 worth) after I got a pop up message saying the were of low quality. In my head I was thinking yeah right they were shot by a photographer... so I went ahead with the order. Then concerned about the pop up I began looking online for reviews and SO many people were complaining of low quality shots being blurry and the company didn't refund their money. So I quickly realized it was screenshots of the images I uploaded not the actual files so yes the quality was very low. I immediately opened a customer support ticket on Smallwoods website about an hour after I ordered (again worried about customer service not getting back to me and the prints going into production before I could fix it) and I was very surprised that a sweet woman named Mackenzie reached out via email and refunded my order on a digital gift card so I could reuplod the correct files. She even proofed the new image quality for me assuring me they looked great. I haven't gotten the canvases yet and will update, however I was please with the customer service aspect and wanted to assure anyone reading these reviews that they for sure got back to me and allowed me to correct my mistake. If you do get an upload error for quality, there is a pop up and you continue at your own risk. As it is a custom order, I can understand why returns aren't taken. It states on their website their suggestions for an optimum print. So I feel like some of these people losing out of their money was due to not paying attention (like me).

I ordered three 25x25 signs. Two came out great. The third was a wedding picture. When I uploaded it on the site, it didn't give me any warning that the resolution wasn't good enough for the size of the photo (like most reputable sites do). They made and shipped me a blurry picture and said they won't exchange it because it was my fault. How should I know the resolution wasn't good enough if 1. They website didn't notify me when I was making it and 2. They never reached out when they saw the blurry picture. Just took my money, shipped it, and told me oh well. TERRIBLE customer service and I will never recommend this company to ANYONE.

Checking bbb.org I found the news release articles, consumer alerts and BBB rating concerning. However, I wanted to reach out to Smallwoods. I called with my custom sign design questions. No Call Center Involved! So nice. Monica, in office was very helpful and patient with my questions as well as walking me through deign process. She freely shared her opinion when asked. I asked about the poor BBB review/report. She shared improvements Smallwoods has implemented. More research showed Improvements were obvious by a consistent upswing in reviews 2018-present, and "MONICA WAS THE BEST!

I picked a photo that I loved, submitted and paid for my order and waited near the mailbox. It arrived! The picture was so blurry it is unusable. The vendor boasted of a guarantee. I contacted them to learn that the guarantee only covers "pre-made" items they sell. They explained that my picture pixel count was not high enough, thus the fine print. As a consumer I wasn't aware of my photo count, I just knew it looked great on the computer website they provided I DO NOT recommend this company if you are using a photo of your own. Shutterfly is a much more dependable option!

NEVER BUY FROM THIS COMPANY! TERRIBLE CUSTOMER SERVICE! I was in the middle of checkout when I realized I hadn't applied a coupon code and because the order screen had not processed yet I quickly went back and applied the code. I found out after I had been charged TWICE one without the coupon applied. I immediately emailed customer service where I was quickly shot down and said "as soon as orders are purchased they are immediately sent to processing"... long story short I'm getting two of the same products and apparently "nothing" can be done! ZERO STARS! DO NOT RECOMMEND!