From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.3 stars from 719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and top notch. Smallwoods ranks 23rd among Home Decor sites.
A few years ago, I sent in some of my mother's recipes, after she passed away, to have framed. My b brother is re-doing his wife's kitchen and asked for 2 of the recipes to be framed. However, I couldn't find them on the smallwood Site. I Reached out via email and several employees worked on this request and was able to locate exactly what I needed. They helped me re-order the pics and sent the invoice. Thanks so much to all involved
This is my second time to use Smallwood. Both times I have had the best customer service. I had called earlier today and was unable to continue to hold. I did not even have a chance to call back and I had received an email acknowledging my phone call. They always go above and beyond to make sure you are taken care of and happy with your picture.
My order came in quickly, and it had a little crack in it. I sent them an email and they got right to it to get it fixed. My pictures are amazing I can't stop looking at them!
I purchased two. One came with an error and I was taking care of really nicely.
The best customer service I've ever received! Been such a help and so thankful for their time!
This was my 2nd time ordering from here. Both times have been great. This most recent time the original picture I sent them was too blurry. Instead of going ahead and printing it anyway, they emailed me and let me know that it was too blurry. They asked me to send them a new picture. They were not rushing me and said to send it when I could. I love, love my pictures. Definitely will order from here again. Thanks
Excellent quality frames with fast shipping. Very satisfied with my purchase & continue to receive compliments on my family portrait framed. Will continue to order in the future. Superb customer service as well.
We love the pictures and frames and have them all over our walls. They have become our go to for birthday & wedding gifts. We received one of the pictures that was a wedding gift and FedEx had damaged during transport but Smallwoods representatives responded quickly and we had a replacement in no time. Excellent customer service. We are always recommending them and get all kinds of compliments of their products on our walls.
The team at Smallwoods is amazing! I had a slight issue with my order and they didn't stop until I was satisfied. I can't thank you enough for the quality product and attention to detail that you give your customers.
My prints turned out great and arrived on time. One frame was a bit warped upon arrival and didn't hang flat against my wall so I reached out to customer service and they answered very promptly and got me a brand new frame and print sent out right away after I showed them the warped frame. Very easy and seamless.
I received my order damaged with a crease across the canvas. I called customer service, and spoke with Nicole. It was taken care of in minutes!
I ordered a beautiful print for my husband's birthday. When I received it, it wasn't secure in the frame, and the print had been damaged. I contacted customer service and they sent out a new print. The new print came undamaged and is beautiful!
I received a quick response after my request and my concern was addressed immediately. Thanks for great customer service!
I added two of the same pictures and it was so easy to submit a request and they got it changed super quick for me!
I ordered two special photos and one was damaged in the process of being hung. I reached out to them and customer service was quick in their reply and helped with a resolution! I could not recommend this company enough!
Having ordered multiple canvases from Smallwoods it is extremely disappointing to have purchased another large canvas to have it fall from the wall because the hanger was either insufficient for the weight of the frame or defective in its application. Then to have a response from a "Make it Right Specialist" that is not even addressing the identified issue and copy and pasting a generic response referencing the FAQ. I've received more thought out and personable responses from big businesses.
I accidentally ordered the wrong size on my print and called their customer service line as soon as my prints were delivered. Even though all sales are final and the mistake was 100% my fault, they were still willing to offer to help and were so quick to answer my questions. I will forever use them for all my prints and will recommend them to any and everyone!
I had an issue with one of my pictures and the support team helped identify it as a manufacturing defect and easily placed an order for a replacement. I appreciate the easy interactions and quick replies.
Anthony was amazing. He was quick, friendly, and professional. Thank you so much!
Everyone was very helpful and prompt in assisting me with my issue!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members