business logo of Smallwoods

SmallwoodsReviews 719

4.3

From the business

Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.


smallwoodhome.com
GILMER, TX, United States
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Smallwoods Reviews Summary

Smallwoods has a rating of 4.3 stars from 719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and top notch. Smallwoods ranks 23rd among Home Decor sites.

This company responds to reviews on average within 3 days
Alabama
1 review
0 helpful votes
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Not satisfied
August 5, 2025

Forgot the picture and then when it arrived it was all scratched up

Date of experience: August 5, 2025
Texas
1 review
0 helpful votes
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Amazing customer service
August 5, 2025

Their products and so nice and their service is the best! Fast response and fast shipping

Date of experience: August 5, 2025
California
1 review
0 helpful votes
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Beyond Beautiful
August 5, 2025

Had the best customer support for shipping issues beyond there control! Love the quality and look!

Date of experience: August 5, 2025
Georgia
1 review
0 helpful votes
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Replacement
August 5, 2025

I had two pictures that were damanged upon arrival - our FexEx is awful! I easily uploaded the pictures of the box and the picture in the frame and received replacements promptly with no problems at all! Great company, and pictures are beautiful!

Date of experience: August 5, 2025
Alabama
1 review
0 helpful votes
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Love this company!
August 5, 2025

Had a great experience with this company! I had one picture come in messed up from delivery service! I emailed them and they sent a replacement one immediately!

Date of experience: August 5, 2025
Florida
1 review
0 helpful votes
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4 Kids Framed Photos
August 5, 2025

I ordered large framed prints (22x44) of my kids and dog. The large prints came out very clear, even from iPhone photos! One print came damaged from the delivery company (FedEx) and the customer service process with Smallwoods was fast, polite, and they sent me a new print.

Date of experience: July 26, 2025
Missouri
1 review
0 helpful votes
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Sons engagement photos
August 4, 2025

I ordered photos of my son and daughter in law of their engagement and the ordering was so easy.

Date of experience: August 4, 2025
Puerto Rico
1 review
0 helpful votes
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Great quality
August 4, 2025

Fast and easy …. Great quality on the frames and the picture mounting

Date of experience: August 4, 2025
Washington
1 review
0 helpful votes
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Damaged Item
August 4, 2025

I have been a smallwoods customer for a while. I received a damaged canvas print and I reached out to them about it. They replied within 5 hours saying a new print was already in the works! Excellent customer service! I will continue to be a loyal customer, Thank you!

Date of experience: August 5, 2025
Florida
1 review
0 helpful votes
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Absolutely Love It!
August 4, 2025

The print I ordered far exceeded my expectations! It looked professional and the frame color looked as advertised. My Oder also arrived in a timely manner.

Date of experience: August 4, 2025
Georgia
1 review
0 helpful votes
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Smallwood has always done amazing with my orders and prints. The quality of the print/framework are typically excellent and worth every penny. This last order was a memorial gift for my fiancé in honor of his grandfather who passed. When I received the order, the box appeared fine but the frame, picture, and backing were not. The pieces of metal that are supposed to secure the print and backing inside the frame were secured beneath the picture and backing. I initially thought that the glass was broken. Thankfully, it was not and it's a fairly simple fix. Really just more frustrating than anything to pay that amount of money for guaranteed quality, for him to open it and wonder what's wrong with it rather than appreciate the gift itself. Will purchase again.

Date of experience: August 4, 2025
Illinois
1 review
0 helpful votes
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Amazing service!
August 4, 2025

Amazing customer service, and products! I have ordered close to 600 dollars in products and I am in awe of how beautiful they are! We had an issue with the original print that was sent for our Pic that was 44x 22. I didn't realize there was a sunspot on the picture. I received this in mail and I saw it and was a bit disappointed but contacted customer service and they discounted 50 percent for a new Pic! Thank you so much i appre iate everything u have done for me.

Date of experience: August 4, 2025
Georgia
1 review
0 helpful votes
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Great product!
August 4, 2025

Everyone was very courteous and helpful with my order. Thank you

Date of experience: August 4, 2025
West Virginia
1 review
0 helpful votes
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Family pictures
August 4, 2025

I can't wait til my pic to come In and see it in person my step daughter orders from u all and they are beautiful pictures

Date of experience: August 4, 2025
Kentucky
1 review
0 helpful votes
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I love the frames. The large size and light weight are perfect.

Date of experience: August 4, 2025
Georgia
1 review
0 helpful votes
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Perfect addition to my home
August 4, 2025

First time ordering from the company and thoroughly impressed. One frame was damage during transit and they were quick to resolve the issue and provide a replacement.
They look beautiful in my home and look forward to continue ordering year after year

Date of experience: August 4, 2025
West Virginia
1 review
0 helpful votes
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Great photos!
August 4, 2025

Website was super easy to use and photos turned out great! Shipping was also very quick.

Date of experience: August 4, 2025
Wisconsin
1 review
0 helpful votes
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LOVE!
August 4, 2025

Experience was great! It took me a little bit to figure out how to upload prints. But overall, I loved everything about this!

Date of experience: August 4, 2025
Wisconsin
1 review
0 helpful votes
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Great customer service
August 4, 2025

I messed up my order and the customer service team was on it! They were polite, responsive, and I had an stress-free experience.

Date of experience: August 4, 2025
Kentucky
1 review
0 helpful votes
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Perfection
August 4, 2025

I took a photo of a beautiful fall scene a few years back and always wanted to have it made into something so I finally bit the bullet and had it made into a framed canvas to hang above my fireplace as part of my fall decor and I couldn't be happier with how it turned out! Excellent quality and all around experience dealing with Smallwoods!

Date of experience: August 4, 2025