From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.3 stars from 719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and top notch. Smallwoods ranks 23rd among Home Decor sites.
I was concerned when I downloaded my high resolution photos to your website and they appeared pixel like. I was making a large order so I wanted to make sure they wouldn't appear this way when I receive them. I emailed your support team and Ashley emailed me back immediately. She let me know that the photos on the website aren't necessarily how they will print. After I placed my order, she took the time to look at each photo to reassure me that they would print beautifully. Now I cannot wait to receive my photos and feel more at ease after ordering!
I placed my first order with Smallwoods. I was so excited about getting these prints and frames! Two of the photos came in blurry. I reached out to customer service and they took care of me. Answered me in a reasonable amount of time and ensured that everything was well taken care of. I truly appreciate this! Thanks, Smallwoods!
Smallwood customer service went above and beyond to reach out and make sure that my order was perfect! I had sent photos that were not going to look great printed out so they made suggestions and even created new images out of other photos I sent! Wonderful experience!
I had entered the wrong address for delivery. Within an hour they had corrected the issue to ensure the delivery is made to the correct address.
Love my Smallwood pictures. Everything turned out perfect!
Had an issue with an order and customer service totally took care of it immediately
I love my large custom prints. This is my third time ordering in 3 years and I will continue! Excellent quality, speedy delivery and service. I did have an issue with my order, and the Customer Service team was quick to respond and resolve. I appreciate the personalized customer service and assistance! Thank you Smallwoods!
I received my beautiful canvases with a small crease in one of them and I messaged smallwoods about it and they sent me a replacement print so quickly! Great customer service. Beautiful canvases. Will always buy from smallwoods.
Ordered a framed piece. It was supposedly shipped on July 17th, but I still - over two weeks later - have not received the package. Yes, I was charged the full amount and have contacted customer service. I could have had a replacement or a refund by now, but they say they must wait for the carrier to investigate. The carrier (FEDEX) told me the package is lost. There are other similar companies. Probably best to seek out another as Smallwoods' customer service does not warrant the risk!
I ordered prints that looked blurry when I put them in my cart, I reached out to ask. I got a very quick and kind answer. Very helpful!
Beautiful frames & photos. They came in a timely manner. One of mine came damaged from shipping & they are replacing it. Awesome customer service!
A very special print of my kids turned out a bit dark and they were kind enough to brighten it and reprint it. I have 6 large Smallwood prints in my house. They really transform a space.
I ordered three large prints for my foyer and they came out amazing. The ordering process was so easy, and really fast. Great quality. I had an issue with them, probably from shipping, and they were quick to rectify with a replacement. Wonderful customer service. I will definitely use them again
Everything looked great, but my frame arrived warped. I reached out, and the response to fix the issue was immediate! Great customer service!
Very easy and the pictures are beautiful! Our family vacation memories will be seen and remembered daily!
I have used this Smallwoods multiple times to Their prints are beautiful. And if they ever mess up anything the immediately correct it! Will 💯 be using them for all my future print jobs and framing my pics!
I've had good experience before this one! I've waited along time without anyone contacting me about my address situation! It wasn't until i messaged about my order that i found out it was in holding! It was a gift for someone and now it's backed up! I just feel like i should have been notified!
I received a damaged print at no fault of Smallwoods. When I emailed in pictures, the team got back to me right away and immediately printed and sent a new one to replace it. We were able to get our pictures hung and they look beautiful on our wall. The customer service is top tier.
A savings code appeared as I placed my order in my email. I reached out to see if this could be applied to my order and since I was in the 24 hour timeframe of placing my order a refund was issued. I got a very quick response and I am very satisfied with this company! I love the quality of their products and I will purchase from them again!
I had a small issue with one of my framed prints, and the company responded quickly and professionally. They immediately offered a replacement, no hassle. It's rare to find customer service this responsive and respectful. I've ordered before and will definitely continue to do so — highly recommend!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members