From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.3 stars from 719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and top notch. Smallwoods ranks 23rd among Home Decor sites.
We have decorated our home with custom pieces from Smallwood for years. Customer services has been phenomenal and all frames were high quality.
The only company that can enlarge your photos and come out crystal clear… the frames are premium… smallwoods preserved my memories one print at a time… customer service is so easy to get a hold of and my pictures came rapidly fast! I highly recommend this company overall other printing companies! Five stars!
Quick response and very accommodating to the problems that occurred during shipping
I accidentally ordered 2 of the same photo and the customer service team was amazing to work with! They were helpful and responded quickly! I would recommend them over and over!
I will never shop here again. The product quality is crap and they don't stand behind their work.
They let me know that one of my pictures was not showing up in their system right so they had me them the picture through email. Very fast response every time!
I love my Smallwoods photos that I ordered. They look amazing! However, one frame was warped and wouldn't lay flat. My issue was handled immediately. Thank you! I look forward to ordering again in the future.
I had a damaged print and within the first few minutes I heard back from the company telling me they will send me a brand new print. Very satisfied and will continue to order from this company.
Pictures are beautiful. We had one come without frame but I let them know right when I received it. They got back to me in like 30-1hr and sent a new one that will be here in 2-4 business days
I've ordered 3 times from Small Woods but this will be my last. All five of my black and white photos have a purple tint, clearly an ink issue, even guests have commented on them looking purple. I emailed customer service and they said they are up to standard. Very disappointed in their customer service and quality of their product if this is "up to standard."
I am struggling on giving a bad review, but i have been trying almost 2 weeks to get a reply on sending me a replacement frame. I order 6 photos and one came in damaged. I sent a couple of emails and text with no reply. Last Wednesday I finally spoke with a lady and she was very kind and said she would get right on it. I needed to send her pictures. Thursday late afternoon I sent her the pictures and as of this morning I still have not received a reply. I know this is a small business but in my opinion someone should contact you within 24 hours and have handled this problem within 48 hours. I am very happy with my photos, but very disappointed with the service. Donna
I love everything about your business, especially your customer service and how you treat your customers 🥰 your website is so easy to use, even when I needed to report a broken product it was super easy and you guys helped me out so much! The only thing I would improve on is packaging! You make such beautiful products I would just hope that you guys put some protection in whole shipping because you never know how the delivery drivers will be. You put so much work into your products I hate that they can get ruined in the shopping process. That's the only reason I have 4 and not 5 starts :) thanks!
Ive spent hundreds of dollars worth this company in the past. I recieved an item of poor quality making it so my children face looked warped and of an uncanny version of herself. I figured it was a one off mistake I ordered another replacement- to which came very dark and unlike the lighting shown in my original ordered photo- reached out to the company and they gave me no resolution and stood by the product saying that their printer prints darker- no offer to reprint no resolution. Now I've spent over $100 one an item i cant even use.
The app is so easy to use and create your one of a kind art. The product is beautiful. Unfortunately th carrier damaged to box. Small woods replace my item immediately. I will definitely order again.
We ordered 4 prints and the were so incredibly easy to order. The website was easy to navigate and check out. We received a coupon code that was a breeze to use at check out. When our framed prints arrived they had been damaged by the shipping company and SmallWood made it so easy and convenient to speak with them about this. They didn't hesitate to make it right! It is so refreshing to have such incredible customer service. Our prints and frames are absolutely stunning and look incredible in our home. Thank you and I can't wait to be a repeat customer in the near future.
Smallwoods realized that one of my photos was blurry, and although the people in the photo were supposed to be blurred out, with the focus on the background, I greatly appreciate that Anthony and Ashley reached out to make sure I was satisfied with my order!
Great customer service! My original image was not clear when they looked at it on their end. They immediately reached out and we were able to resolve the issue. I appreciate this type of communication especially when it is dealing with family photos for my home. Thank you!
I've ordered around 10 Smallwood frames and they have always been perfect. The most recent one I ordered was damaged, so I reached out to Smallwood for a replacement. Not only were they incredibly quick to respond, but also very helpful and quickly made it right for me!
I am very pleased with the level of customer service. They were so easy to work with, and they fixed the issue quick, and with no hassle.
I have ordered several pieces from Smallwoods and have been very pleased. On my recent order one of my pictures had a small imperfection and smallwoods customer was very quick in responding and fixing the issue. I will definitely be ordering again! 🤍
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so sorry to hear this happened with your order, Donna. We’re absolutely happy to make things right! It looks like one of our team members responded on 7/26 and issued replacements for you at that time. We’ve just resent that confirmation email your way for reference. If there’s anything else you need, please don’t hesitate to reach out. We’re here to help! 💚