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How easy is it to get a hold of customer service at Smallwoods?

asked by Steven O. on 10/25/19

5 Answers
Yeah if you Facebook them. They will answer faster than email
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Easy but they are not able to assist you. ALL SALES FINAL mentality. Very disappointed.
Helpful (0)
I emailed their support team when my tracking hadn't updated and they got back with me the same day. There was a delay in my order due to an invalid shipping label but once I emailed them and notified them of the problem they got it shipped right out. They also emailed me with updated tracking and have responded to all my emails. I feel like their customer service has been great.
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Almost impossible! There does not seem to be a number to call them, you can email them and hope that they respond..
Helpful (0)
There is not a phone number on their website, which had I noticed that, I would not have ordered. I emailed them through their website and did get an answer. I also paid via PayPal and there was a phone number for the company listed on my transaction history. I also called them and got an live person but it was an answering service. That was a bit shady.
Helpful (0)

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