From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.3 stars from 719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and top notch. Smallwoods ranks 23rd among Home Decor sites.
Super friendly, quick to make it right! Great customer service
I got my wedding pictures back and immediately went to smallwoods to make my prints, they had such a good deal going on I was so happy! When they arrived they were perfect, except one canvas had gotten a puncture in it, I reached out and the next day they had already sent a replacement canvas 10/10! Will always come back to get more pictures printed!
I usually don't write reviews but, this experience was worthy. I had made a mistake with my order for prints for my nursery. Their customer service was phenomenal! They worked with me on the order to get what I needed order and had such a quick response. I will continue order from here again and again!
I received my package that was damaged by fed ex carrrier. I reached out and the customer service was awesome. I have ordered numerous times and have never had any issues. Thanks for the fast re shipment
After a mistake on my part. Smallwoods was wonderful with helping fix the situation. I love, love, love my photos. I get so many compliments. Thank you.
Great experience! The matter was taken care of quickly and the folks I talked to were very kind and polite.
This is my second order with Smallwoods and they always go above and beyond to make sure I love my prints! Thank you so much for amazing customer service and prints!
I submitted a photo without realizing how dark it would be. The resolution team was very easy to work with and got me a replacement without hassle. Def will be a returning customer!
Anthony was fantastic at explaining why my order was on hold and getting the problem fixed quickly and professionally! 10/10 recommend!
Some of the best customer service I've ever experienced with a company and beautifully printed products. Thank you so much!
Everything in my order came beautifully package in a strong box. Good for storage and the prints are magnificent.
10/10 always loved ordering from Smallwoods! The customer service is amazing! Totally appreciate all they did to help!
I was looking for a good quality and affordable prices on picture prints when I found Smallwoods online. Frames looks amazing on my walks.
10/10 would 100% recommend and would order from again! They came quicker than expected and they turned out absolutely beautiful!
The pictures are beautiful, and came very quickly. Thank you!
Well worth the money, turned out beautifully! Will definitely order more.
I had two custom orders that I ordered through Smallwoods. Both orders were so easy to manage as the people that assisted me were excellent. They answered all of my questions, sent proofs first for me to approve and then we confirmed the final product. My family room is beautiful with the final products! I could not be happier!
It was easy to order I just hope I get them on time. My daughts party is August 2nd and thats one of her main pieces to her party
I received email from Smallwoods stating that they cannot complete by order due to quality of picture. So I sent original as requested and they still cannot fulfill my order and they states that it would still be blurry. I asked for a refund and they say they can't issue a full refund but will give me a credit to use at a later date. It is not my fault they cannot produce the item. I would like a full refund. The fault lies on Smallwoods end not my fault. That is not how someone should do business.
I absolutely love these prints as they are always such high quality. What makes everything even better however is their phenomenal service. I needed assistance with one of the prints I received and they were so quick to respond and amazing at helping get everything resolved.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members