Legit and I'm super happy with my service. I was worried because my order initially had a delay in shipping. It had been a month so I emailed support about it. But they got back with me the same day and shipped it right out. I just got mine yesterday and I love them all! I bought 3 hanging canvas (two of which were custom) and one framed custom. They are all in great condition and I was super happy with their customer service. Maybe they are improving it after all the bad reviews.