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1stDibs has a rating of 4.5 stars from 611 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention free shipping, great experience, and quick response. 1stDibs ranks 23rd among Home Decor sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
No critical highlights yet
Today, consumers have a greater number of choices in the marketplace. I want to let you know that I genuinely appreciate your yeoman service thus far. I am grateful the seller chose to make this artwork available through 1stDibs.
Tiffany Schlumberger X Ring Platinum was purchased, confirmed and charged on credit card. Order was cancelled 4 days later due to item lost in robbery but not taken out of seller's inventory. The 2nd choice of same ring was coincidentally sold on same day as cancellation by another seller, and still appears on website as available. Credit card has been refunded, but not automatically. Yet another step to contact Customer Service. Sorry never again.
Today, consumers have a greater number of choices in the marketplace. I want to let you know that I genuinely appreciate your yeoman service thus far. I am grateful the seller chose to make this artwork available through 1stDibs.
Marina was wonderful and very responsive. We will continue to use 1stDibs. So excited to receive my new purchase!
Excellent online views of painting. Clear, full accurate descriptions. Payment and shipping options easy to use and make changes.
Clear description and pictures of items for sale. Quick response and good experience from seller. Would recommend to others.
A lot of nice objects, I like to visit your site. I always find something interesting for me.
Chat took too long to respond.
It is too difficult to remove unwanted items from personal account.
I appreciate the security with 1stdibs: easy to cancel order, 24 hour protection.
Can be confusing from checking the site on different days.
I've purchased several items, and your website is easy to use. The customer service is excellent. Thank you!
1stDibs offers me interesting jewelry all the time, but this pendant was perfect. And I received an offer from the seller which made it more affordable. My daughter will love it!
Everything seems clear and transparent. I am excited to make my first purchase on 1st Dibs and feel comfortable doing so!
So far so good! Now to receive my sconces intact & well padded! Thank you
I love 1st Dibs! Such a wonderful selection of jewelry and furniture. I have had no troubles with deliveries or returns and it is a much better experience than the online auctions I've tried on other platforms.
Great products, easy site to navigate, thrilled with my 1st purchase with you. "I'll be back!" Thank you
This Seller has rare and interesting merchandise. He is excellent, and very responsive. 1stDIBS website is simple to use. It makes for a relaxed and comfortable shopping experience. Thank you,
Always a great experience with finding the perfect piece to the ease of submitting offers! Thank you!
Wonderful! Easy to submit offers, participate in auctions, and communicate with sellers. Thank you!
Tiffany Schlumberger X Ring Platinum was purchased, confirmed and charged on credit card. Order was cancelled 4 days later due to item lost in robbery but not taken out of seller's inventory. The 2nd choice of same ring was coincidentally sold on same day as cancellation by another seller, and still appears on website as available. Credit card has been refunded, but not automatically. Yet another step to contact Customer Service. Sorry never again.
Tip for consumers:
Not my 1st Dibs first purchase. The other purchase was a $1000 watch that went perfectly with 5 star review. This experience was a huge disappointment for wedding anniversary gift, but worse that my credit card is still in limbo. Very disappointing, never again.
Products used:
Jewelry
Hello there!
We have messaged you directly, but also wanted to comment here and ensure you saw that your account was credited back with your $8016.00 on Monday Nov. 20th. We do apologize that this order could not ultimately be fulfilled and hope you return to 1stdibs for an experience similar to your first 5-star experience as the circumstances of this order were truly atypical and not indicative of the buyer experience one can expect on 1stdibs.com.
Best,
Shane
Thank you I found the exact same clock and hope we are lucky enough to get this as a replacement for the one that fell off our kitchen wall today because of daylight savings time!
I love the assortment and filters. Only suggestion is improving keywords for search.
I have used 1st Dibs before.A reliable ethical company who are there for you especially when things don't go according to plan!
A delightful toy shop for grown up children.
An exciting place to be!
When viewing products a blocked screen comes in and asked if it can help me. So I just move on to the next product where it lets me read about what I want to purchase. I use cherish much more because of this.
Exquisite, authentic one-of-a-kind items. Reasonable sellers. Exceptional, personalized customer service. I feel a sense of safety and comfort with every purchase, confident my expectations are sure to be met.
Thank You For Your Review!
We're so glad you enjoyed shopping at 1stDibs and shared your experience on Sitejabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.
Kind regards,
1stDibs
Easy to find and compare similar items. All the important information is provided for each item.
Thanks for making this so user friendly!
I love!st Dibs, I have been able to buy duplicates of my mothers beloved glassware. Thank you
The seller responded to my emails very promptly and shared the information I wanted. Great experience.
I have enjoyed exploring 1stDIBS for both inspiration and as a new source for my clients. This will be my first "test" purchase and expecting great things. Thanks! JKC
Gain trust and grow your business with customer reviews.
1stDibs is a leading online marketplace for connecting design lovers with highly coveted sellers and makers of vintage, antique, and contemporary furniture, home décor, art, jewelry, watches and fashion.
Buy From Trusted Sellers
We only list pieces from professional sellers who are thoroughly vetted by our experts to ensure the integrity of their listings and the quality of their service.
Enjoy Exceptional Support
Our dedicated specialists will answer your questions and assist with order-related needs.
Make an Offer
Purchase immediately or negotiate a price, then checkout securely with a credit card, PayPal account or wire transfer.
Shop With Confidence
If your item arrives not as described, we’ll work with you and the seller to make it right.
Thank You For Your Review!
We're so glad you enjoyed shopping at 1stDibs and shared your experience on Sitejabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.
Kind regards,
1stDibs