1stDibs

I purchased a purse for $1000. Needless to say it came looking like a $35 goodwill purchase. It smelled like cigarettes, had tears and stains beyond repair. I provided full photos and description the same day for refund. I was given a run around for 3 weeks. Now no refund, and I'm stuck with junk. I am so disappointed in this company. In america we expect quality and customer service, both of which they do not have. I will never recommend them to anyone.

I ordered a midcentury modern piece of furniture. It was reported to be "in perfect condition". When it Arrived, not only did it have several impact damages (perhaps from shipping?) but it also clearly had a fake "xerox" copy picture in one of the panels that should have been covered by glass and was not. Clearly not the quality touted. I have communicated with 1st dibs many times with no resolution. I warn Folks to stay away from this site as You can't tell the good front he bad sellers and 1st Dibs isn't working to drive out the bad ones.

An expensive piece of art arrived damaged and 1stDibs is ignoring their own customer guarantee policy. I have been trying for weeks to get help with no resolve. This is by far the absolute worst customer service I have experienced, and this is after me purchasing quite a few pieces of expensive art in the last year via them. Their customer protection policy has been completely ignored. I have had to involve my credit card company to do a charge-back on their merchant account. Don't buy anything from this site unless you're fully prepared to walk away from your money, or go through the hassle of involving your credit card company.

My letter to 1stdibs after seeing in person a dining table I trusted pictures and description of, hiding very problematic areas. I initiated a return requesting to be granted their Buyers Protection plan…
I understand you lost this dispute. I have been reimbursed the whole amount. You never took my complaints seriously, you never contacted the seller to ask if what I was communicating to you was true. You denied my request to qualify under the Buyer's Protection plan you promise on your website. American Express performed an investigation and found that 1stdibs didn't deliver what was promised. Why would I ever buy anything through 1stdibs ever again, paying premium prices and fees? Why would I do that, when my rights as a customer are completely disregarded? From now on, I will buy directly from sellers.

Misrepresentation of items by vendors. Beware! You get stuck with restocking fees and return shipping fees that are large. I would never ever purchase from this company again. The items are very expensive for what they are as well. You are much better served to see items in person and purchase locally! What you see is not what you get on this site. These are serious investments and there's no back up support when you get taken. Seriously considered the risks!