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From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.4 stars from 1,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 14th among Home Decor sites.
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Purchased several items... beautiful products but 1 came damaged.
I didn't realize the item was damaged due to some last minute travel plans and hectic few weeks involving a death in the family.
So I opened my package 2 weeks past their return date and realized my item was un-fixably damaged. I emailed customer service and they just gave me a flat NO.
Almost every retailer I have ever shopped with (both small and major corporations) are always willing to work with their customer even if the time frame for return or exchanges has passed, especially when it comes to damaged merchandise.
They just gave a flat out NO without any type of sincerity or courtesy.
All this over $32.50
They lost a customer over $32.50!
I've been a customer of Smallwoodhome for a few years and loved their wooden signs. They recently changed all of their "natural" wood signs to what must be laminate. It looks like it can be peeled off. It's sad. They've just cheapened their signs all together. Their new "laminate" wood didn't match the old "natural" wood so I had to return them. Then, they ignored me regarding being charged for return shipping. They took $33 for return shipping. Terrible customer service. Don't waste your time.
The picture attached shows the difference in their signs. The "natural" wood is the lighter one, the "laminate" that they're calling "stained" (which is hilarious) is the darker one.
I told them I'd overlook writing a negative review if they would just give me my full refund but they wouldn't and did not respond. Be mindful when using them.
Scam. I purchased some custom prints and a system glitch on their end resulted in unordered duplicates of some and other prints not coming at all. Their customer service ignored me when I reached out to get the missing print or a refund for the missing print.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members