SmallwoodsReviews 1,291

I was somewhat hesitant to order from small woods based on reviews but we had a professional photographer take pictures of our boys and send us the edited images in which we used to order these. The picture quality and the frames are spot on! I am so in love with how they turned out! They are gorgeous! I also ordered bathroom art for my boys bath and that also was perfection! High quality! 100% worth it and will order from again!

We have purchased several items from Smallwoods, and all have turned out lovely. I just placed another order and within minutes realized I should have gone with a larger size. Unfortunately it was after hours. I emailed immediately but received an auto response that it could take 3 days to hear back. I called this morning, was placed on hold, then was told it had been printed and there was nothing they could do. Just money wasted on my end. I understand that it was my error; I just think they should have SOME type of option available for holding or canceling an order besides waiting on customer service. I was told the printing takes place before customer service even comes in for the day. So if you make an error or change your mind, there is absolutely no way to rectify it. You should be able to process that yourself online, at least within a certain window of time.

So- this review is strictly on their customer service process. I've enjoyed everything we purchased and it comes quickly- clearly! Ha! Just do not make any errors, there's no way to fix it!

I ordered two pictures from them a few months ago, loved them. I have wedding pictures I wanted to print, but I wanted to make sure the stain they used for the custom pictures is the same as the previous framed art I ordered. They said yes it is the same. I ordered $200 worth of pictures in the darker stain color and when I received them they are SO MUCH darker than the previous pictures. I emailed them to tell them of this issue and they said " We are a growing company, and we do update our products to stay current with trends." If that is the case then why didn't you tell me that when I specifically asked! I now can't put them on the same wall like I wanted to. AND a few pictures were scratched and has white lines on them. I will never order from them again.

This is my second custom order from Smallwoods. I ordered 4 custom 13 X 13 canvas prints and they are BEAUTIFUL! The first time, I ordered 2 large canvases and I love them. One did get damaged in shipping, but they quickly made it again and sent it to me at no extra cost. Their customer service person was very kind and helpful. I will order more from Smallwoods in the future. I would have paid ALLOT more elsewhere and not gotten better quality! Very please customer!

So when I saw the reviews, I am not going to lie - they scared me. I was so nervous to order, but I had a coupon. So why not. I would only spend about $100. In reality, I waste that money if I would go out to eat with the family. I received my canvas and I am in love.

Now I will say that my canvas did not have any protection in the box. Luckily our order was not damaged, but keep that in the back of your mind when you place an order.

SoapBox Moment -
I will say that if you read most of the bad reviews, they are about the quality of their print. Let me start by saying, I worked for a photo center while I was in college. We printed every photo that was sent to us. You would be SUPRISED at what people would send pictures of. We have many people print headless images. The customers would see the product and they would still buy it. It is not this companies job to inspect every image. When you place a custom order, you agree that you did your due diligence. If you go online to Walgreens, will they send you a proof before they print? NO! If you want someone to baby you and to make sure you didn't miss up your order and send you a proof, then go somewhere else. Most of these comments are from user error.

I am SOOOO disappointed. I ordered 5 photos from them. 3 in black and white. And 2 in color. I do have one positive to say, I was Pleasantly surprised at the color photos. However, the 3 black and white photos suck. The quality compared to the 2 colored photos is so different. Not only are 2 of the photos slightly blurry but the printing/color quality sucks. I stupidly did not read the return policy until after I revived my photos, but I still contacted customer service. I have not gotten a response and it has been a week. I can't believe they don't stand behind their product. Even Walgreens has a technology on their website that will tell you if the photo isn't a high enough quality. I can't believe they don't use this or stand behind their product.

I have now had two issues with smallwoods. My first order they lost and it took forever to finally get my pictures that were very expensive! But they came out very nice black and white. So I thought to give them a second shot. I ordered 3 color picture for my new home. They came out terrible! They are dark, grainy and you can't see the faces. When I spoke to customer service they are very hard to get a hold of and not helpful at all! I sent them pictures and they asked for more because the picture I sent came out bad... when that's the way the pictures came. I now have sent them 2 sets of pictures and an waiting on a answer. These pictures will not be going up in my new home and I'm very upset I wasted my money.

I would've gave them a 5 but the customer service could be much better. I completed my order and noticed days later that I haven't received a delivery date. I then went and read the reviews and must admit, I was really nervous after. I sent them an email which I received a response that my images were blurry. They worked with me to get the images up to par. The communication is all by email so that process took a week of back and forth discussion. Once completed my images arrived quickly and are beautiful so I'm beyond happy with them. I recommend using a free picture editor On the computer ahead of time to resize your images if you don't have the originals. This will speed your process up and make sure you are sending them quality images for the picture.

I've purchased the exact same product before using professional images and the product was beautiful. This experience, however, is far from that. I loaded professional images(taken with a Canon 5D Mark IV with a professional lens, exceeding the image requirements noted by the website). When loading the images, there was no warning whatsoever and the images looked exceptional in the preview. Sadly, the frames I received were such horrible quality they are literally trash. The images are so blurry I cannot hang the photos or display them. Additionally, I immediately emailed customer service to explain the situation in hopes it would be rectified. I received an automated response with a case number indicating it would be 3-5 business days to respond. Zero response nearly 2 weeks later. I've emailed multiple times, providing the exact image files I uploaded for reference, asking for updates, etc. Super sad to see that they have no customer service and do not stand by their products or mistakes. It is evident there was an issue in the printing process since the images used were exceptional, professional photos. I highly recommend not buying into the hype of their social media ads... This is definitely a total waste of my time and money(spent well over $100) and I'm sad their quality and customer service is non-existing. Beware!