SmallwoodsReviews 1,291

I'm seriously so disappointed in this company, I have followed their work for a couple years now and was so excited to finally order one of their products! I placed my order EARLY this month, fully expecting my item would be here before Christmas. I placed my order DECEMBER 1st- it's now the 21st and I still have no idea when I will receive it. I already had to call the company mid month to see if I would receive shipping information, it took two weeks to actually receive a tracking number on the product, and at that time I was still hopeful that it would be here before week of Christmas. The lack of communication, and not setting proper expectations (website advises much faster turn around time) to their customers is why I will not buy from them again.

I've ordered several custom prints from this company in the past and had not had any issues or concerns with their products. However I recently paid a good about of money to a photographer for a high resolution print to be printed for a gift for my husbands anniversary present. The colors on the print when it arrived were much brighter and almost unrealistic to the photo I submitted. I acknowledged that colors may vary however even the detail was lacking in the print and when I tried to contact customer service I was told they would give me 20% off a new order. The artwork can be easily swapped out in the frame I already purchased and I asked for that option as I had already spent a lot of money. I asked for a phone call and nobody ever called and I called several times and after being on hold for 15-20 minutes went to a voicemail. Still nobody called me. I called and finally spoke with someone who asked me to send the new photos over. My email will only send certain sizes and could only send as a link. I asked someone to call me for help and nobody would then they closed my case. I'm so disappointed as my anniversary is next week and I started this process over a month ago so I would have it in time and now I'm out a good amount of money and the print is not at all what I wanted. I'm trying to find a company that can make a print to fit the frame I have. I was a loyal customer of theirs but will not recommend or buy again from them.

I was a little reluctant to place an order with Smallwoods because of the reviews on this site were not good. I checked on FB and most of the reviews were more recent and great. I ordered 3 big prints and as soon as I submitted my order, I realized I used the web resolution instead of the high-res version. I immediately messaged them on their FB page and they told me as long as I submit a ticket within 24 hours they would be able to fix it. Customer Services was VERY quick to respond back to me and even notified me again when it was updated. The shipping was extremely quick. I placed my order on Thursday, my issue was resolved the same day and it was shipped on Friday. I received them on Tuesday. They are perfect and I will DEFINITELY be ordering from them again!

I ordered wall art with my family pics last year and was very happy. Ordered the same same wall art with new family pics this year and they changed the quality of the wall art and it looks so cheap. I don't even want to hang in my home. I called to see if they would reprint with different wall art or refund and they wouldn't do anything to compensate for the change in quality. So just know they do not stand behind their products. If you're unhappy with quality unfortunately you're out all that money and stuck with the cheap quality merchandise.

I would give them a 0 if I could. I ordered $300 worth of portraits. A few days later, my mother in law told me she order the same thing for us. It was suppose to be a Christmas present. Call them to cancel order and rep stated order can only be cancelled 24 hrs after order was placed. Explained the situation and they were unwilling to do anything for us. Bc both orders were not in the 24hr window. So now we have $600 with of the exact same pictures. Don't order it for any reason you may need to cancel.

I was extremely worried about what I would be receiving after reading some of the reviews on here. I ordered three of the Extra Large Frame/Prints (44" x 20") for $150. They arrived today and they are BEAUTIFUL! The photos we used were taken by a professional photographer using legit gear (Canon 5D mk IV with an L Series Lens) and were about 8-14 MB each. The unscaled resolution was around 12" x 18" when I imported them into Corel just to double-check. I even zoomed two of these photos in when trying to get them scaled and positioned the way I wanted. I will definitely use Small Woods again!

I never write reviews but felt the need to do so. I have purchased signs from this company before and have been happy with them. However, I just received my custom family portrait today in the extra large print size(on sale for about $80 bucks). I could not be more disappointed. The picture is blurry and the colors are muted and faded. In the original photo the colors are vibrant. The pixel quality was fine and no warning was given at the time of purchase. I would not suggest buying from this company. I know I sure will not again. This photo was supposed to hang in our entry way but now it will stay in the box. Think twice before purchasing. It is a gamble. You never know what you will get.

I wish I could give 0 stars. I wish they would give me my money back. I wish they wouldn't have taken money out of my account without my approval. My wife was shopping and putting in a promo code and boom it was processed. She didn't put in a card number, security code or zip. They pulled my information from Spotify and took $55.78 out of our checking account. Not once but twice they charged us. This was at 10:30 at night. My wife called first thing in the morning and would cancel. Absolutely shameful. Nobody in this company cares about taking money from people. They tried to blame my card having a different zip code than my billing address. It doesn't and does not make sense. Do Not Shop Here!