ThePerfectRug

While I am ultimately happy with the product received, I am very unhappy with the service that I received. ThePerfectRig.com delayed my order by over a week and did not honor the order timing provided on their website. In addition, the communication from ThePerfectRig.com was terrible and I had to call numerous times to get my order updates. When calling, whoever was picking up the phone for ThePerfectRig.com was always clearly unhappy that I was calling to get my order status. While they were never rude or unprofessional, they always seemed annoyed that I was inquiring about why my order was delayed.

We designed the PERFECT rug for our kitchen. The material, options and process were exactly what we were looking for. It coordinates extremely well with our kitchen and breezatorium. Highly recommend The Perfect Rug!

There are still supply chain issues...agreed but no need to charge my card until order is complete and shipped. Took over a week from initial estimate to ship...very slow...not a good experience

We purchased two separate carpets to put along our hallways. They are 3'x9' and 2.5'x16', so they were both custom size carpets and we got the non-skid liner to go under them, totaling over $800. The material is nice and soft and the borders are neat. We purchased the Subtle Touch / Simply Taupe and Serged Border Tobacco material for both of the carpets.

I had an awful experience with this company. The rug well over three months late. I paid for white glove service but they just dropped it without any signature in my driveway and walked away. White glove service was about $250. That means taking the rug to room of choice, unrolling it, inspecting it and then accepting or not accepting it based on its condition. There was none of that. Customer service is a joke. Prepare to be tortured. They lie about literally everything. Do not trust this miserable company. I've dealt with vendors that are pretty bad as I fix houses but this one is in the top 1% of miserable companies to deal with. Read other reviews on other sites and you will see that lots of people write negative reviews on this company. They all write about the same thing. The timing of the rug ( late late late….) and customer service ( rude rude rude as in omg!) and of course delivery. ( white glove service? Do not deal with this company. Making rugs is not rocket science. You take an order. You collect money. You make the rug in a reasonable amount of time and you then deliver it. They cannot seem to do that. Why? I don't know. They shouldn't be in business.

I wanted a jute rug, Decided on sisal instead. Plenty to choose from. Very, very happy w/ a gorgeous and "Perfect" sisal rug. Nice price and great quality.

Highly recommended!

I needed two rugs to finish off the needs I had with my area rugs for my kitchen with hard wood floors. I had selected a very colorful and very artistic rug pattern for 5 of the areas. My new daughter in law wants me to put them in my will, gifting them to her! Once that was established, I needed two more rugs for the patio door entrance and another in front of the beverage center. I needed a certain size that was not a common size, and wanted a color/pattern that would compliment and blend with the others. When I got on ThePerfectRug web site, I found a fabric I liked but also found out it was one of there most expensive fabrics. So, I called the company and got the most excellent help I could ever want or expect. After explaining that I wished not to spend that much, the service specialist found a comparable fabric for half the cost. Therefore I got two rugs for what would have been the cost of one.
I went with it, and also got their professionally applied non-slip backing they have available. I COULD NOT BE HAPPIER WITH THE FUNCTION OF THE NON-SLIP BACKING, AND THE QUALITY OF THE RUGS. So thankful for The Perfect Rug, and their customer service. Next time I need another rug, I will start my search there!

Rug met ALL specs PERFECTLY! We are loving the rug. Recommend you always take the time to wait for samples in order to have a successful experience like ours.