• ThePerfectRug

ThePerfectRug

Overview

ThePerfectRug has a rating of 4.21 stars from 6,929 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThePerfectRug most frequently mention free samples, customer service, and custom size. ThePerfectRug ranks 28th among Home Decor sites.

This company responds to reviews on average within 12 hours

Positive reviews (last 12 months): 78.9%
Positive
15
Neutral
1
Negative
3
19
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What reviewers want you to know

Positive highlights

  • Customer service has been very helpful and the free samples made the decision of my custom order worry free.

Critical highlights

No critical highlights yet

How would you rate ThePerfectRug?
Top Positive Review

“Perfect rug, excellent quality”

Deborah K.
12/7/23

I was skeptical at first to order a custom carpet on line. The rugs are amazing! The bound edge is very professional and the quality of the rugs are excellent. I ordered the rugs for walk in closets. So they have a rubber backing option which I selected. The rugs don't move around and don't need a pad. I highly recommend this company!

Top Critical Review

“Pattern did not match”

Lina C.
1/3/24

I ordered 3 rectangular rugs of same material and pattern. Left clear instructions on my original order. The rugs' pattern did not follow the same direction. And they are not willing to offer any solution.

Reviews (6,929)

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Reviews that mention popular keywords

customer service (25)
Thumbnail of user deborahk1586
1 review
0 helpful votes
December 7th, 2023
Verified purchase

I was skeptical at first to order a custom carpet on line. The rugs are amazing! The bound edge is very professional and the quality of the rugs are excellent. I ordered the rugs for walk in closets. So they have a rubber backing option which I selected. The rugs don't move around and don't need a pad. I highly recommend this company!

Thumbnail of user eugeneg336
1 review
0 helpful votes
January 12th, 2024
Verified purchase

The rug was of great quality, better than I expected.
Delivery was on time.

Thumbnail of user melindah409
1 review
0 helpful votes
February 5th, 2024
Verified purchase

I bought a custom cut wide runner for my foyer. It just wasn't working for me so I ordered samples from TPR and made my selection. The order process was easy, it didn't take very long to get the new runner, and I love it! I would have saved $$ had I done this to begin with!

Thumbnail of user jeromep13
3 reviews
4 helpful votes
November 13th, 2023
Verified purchase

Looked a long time for a rug to fit in front of my fireplace with no success. Then I happened upon ThePerfectRug...Problem solved. Very nice rug, high quality, excellent fit.

Thumbnail of user jannam58
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I ordered a large rug. It came with pulls already in the rug. Chairs were placed on the rug, which get moved periodically, and there are permanent indentations in the rug where the chairs have been. I was told that all this was a normal part of a rug.

Thumbnail of user robing948
1 review
0 helpful votes
March 17th, 2024
Verified purchase

Had a very narrow place in front of closet inside outer door, fits perfect.

Thumbnail of user johnk5816
1 review
0 helpful votes
January 16th, 2024
Verified purchase

Great service from sample selection, custom rug design, to delivery. The name says it all.

Thumbnail of user markh4608
1 review
0 helpful votes
July 5th, 2023
Verified purchase

When I got my rugs they looked great but the corners would not lie down. I had to order another item from amazon to make this happen so the cost of the rugs went up. I would have thought the Perfect Rug people would send those to me without me having to buy.
Great service...average product.

Thumbnail of user judij45
1 review
0 helpful votes
June 13th, 2023
Verified purchase

From the start, we had an excellent experience. The colors on the website were true. The swatches came quickly. We ordered a custom size rug for our space. We waited as these things take time. Delivery was a little slow as there were delays in the final mile but that seems to be how it is coming out of the pandemic. We laid it out and love how it looks. Would definitely recommend.

Thumbnail of user debbieh1086
2 reviews
0 helpful votes
September 13th, 2022
Verified purchase

Top quality. Absolutely perfect measurements. Such careful delivery chosen by The Perfect Rug. The rug was so well wrapped with various layers of protection. Pictures do not even do justice. The sisal with the border ties together the entire room. I have never seen a more beautiful rug in my life. Thank you so much for doing custom measurements; no standard size was working for our new dining room.

Products used:
Custom sisalrug with border.

Service
Value
Shipping
Quality
Thumbnail of user lindas6093
1 review
0 helpful votes
July 31st, 2023
Verified purchase

The rug looks great.
It took way too long to receive it.

Thumbnail of user maggiem307
1 review
0 helpful votes
October 13th, 2021

We ordered a rug from perfect rug company as they were ale to do any size and we had a non standard size area. The rug took longer than they had said but not a problem and only to be expected with all the delays due to covid. We are really happy with the quality and it fits perfectly. Would definitely recommend - if you are going for a non standard size then expect to pay more.

Thumbnail of user benjaminc694
1 review
0 helpful votes
November 1st, 2023
Verified purchase

The 3x5 carpet was beautiful and very well made. The color was as advertised.

Thumbnail of user shelleyg218
1 review
0 helpful votes
June 15th, 2023
Verified purchase

I am so surprised and delighted with my experience in purchasing my rug from ThePerfectRug. I honestly never thought ordering on line would be a good experience, but this certainly was. I am very happy with the whole event, and thank everyone concerned.

Thumbnail of user gregc725
1 review
0 helpful votes
February 1st, 2022
Verified purchase

My rug is the first wool rug I have owned, and I regret purchasing the wool. I have owned this rug for several months and I'm still picking up wool tumble weeds. I wish I had know what to expect. I do not have a problem with the customer service. The size was perfect.

Service
Value
Shipping
Quality
Thumbnail of user anneb738
1 review
1 helpful vote
November 30th, 2021

We were thrilled to find a company that would let us pick our own (sustainable) materials in a custom size. Thank you!

Thumbnail of user bobm1507
1 review
0 helpful votes
July 6th, 2023
Verified purchase

I have had custom cuts and I am even using some of the runners on my vintage speed boat.
Super company to deal with!

Thumbnail of user barnetm
1 review
0 helpful votes
April 23rd, 2022

I wanted a jute rug, Decided on sisal instead. Plenty to choose from. Very, very happy w/ a gorgeous and "Perfect" sisal rug. Nice price and great quality.

Highly recommended!

Service
Value
Shipping
Quality
Thumbnail of user linac84
1 review
0 helpful votes
January 3rd, 2024
Verified purchase

I ordered 3 rectangular rugs of same material and pattern. Left clear instructions on my original order. The rugs' pattern did not follow the same direction. And they are not willing to offer any solution.

* ThePerfectRug attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ingridj39
1 review
0 helpful votes
February 16th, 2022
Verified purchase

I've been waiting over two months for my rug. They shipped it to the wrong part of the country. I tracked it down through the freight company myself because the people at Perfectrug do not return calls as promised. I think my rug got shipped back to perfect rug and should be coming my way but I have received no updates from the company. I asked to cancel my order but was told no. Meanwhile, they have had my $1,200 for months and I have nothing to show for it. Find a different custom rug company!

Thumbnail of user scottl1856
1 review
0 helpful votes
February 8th, 2023
Verified purchase

I love my new hall runner. The hallway is narrow, so the rug dimensions had to be just right. ThePerfeectRug gave me exactly what I asked for, so now I have a beautiful wool runner that will last for years!

Thumbnail of user doriw18
1 review
0 helpful votes
May 22nd, 2023
Verified purchase

Great products and workmanship. Just took a long time to get the rug.

Thumbnail of user cindyh1335
1 review
0 helpful votes
August 14th, 2023
Verified purchase

I have ordered from this company twice and have been pleased all the way around.

Thumbnail of user debbieh568
Debbie H.
1 review
10 helpful votes
June 25th, 2020
Verified purchase

I love the natural rugs, so many options and free samples to try out before deciding to purchase is showing confidence in the products by the company! I do wish I could see more options at once, without having to click, next page, so often. It was an easy process!

Thumbnail of user wendyg422
1 review
0 helpful votes
August 14th, 2021

Rug met ALL specs PERFECTLY! We are loving the rug. Recommend you always take the time to wait for samples in order to have a successful experience like ours.

Products used:
custom indoor/ outdoor rug

Service
Value
Shipping

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From the business

Design your own custom sized rug including runners, in natural fiber Sisal, Jute, Seagrass and other quality rug materials.

Company Representative

Thumbnail of user johnw1150
Customer S.
Typically responds within 12 hours

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