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ThePerfectRug

Overview

ThePerfectRug has a rating of 4.2 stars from 465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThePerfectRug most frequently mention and customer service. ThePerfectRug ranks 855th among Home Decor sites.

service
14
value
15
shipping
16
returns
4
quality
13
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6,245 reviews
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SBH N.
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I ordered several natural sisal rug samples and received them within two weeks time. The samples came with recommended border colors. The samples' weaves and border colors assisted me in narrowing down my final selection for a long hallway runner.

Date of experience: November 28, 2016
Kelli G.
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Loved being able to pick up and customize my rug! The billing page was a small issue though, and hope there won't be a problem. The shipping address stated the US on the confirmation page, but when I submitted it, it said Canada.

Date of experience: July 30, 2016
George B.
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Website was easy to follow, selection of materials was extensive, being able to add a latex antislip backing was a big plus. Prices are not cheap, but then neither is the finished product, we are happy with this custom rug purchase.

Date of experience: October 7, 2020
joan z.
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Phyllis has been terrific in solving questions about the rug we want. Loved getting samples and the whole experience has been great. Looking forward to our new rug.

UPDATE: RUG IS FANTASTIC! Mermaid sisal. Phyllis and her team took great care since we wanted the design going a particular way and they made sure it was exactly right. Softer on bare feet than we expected which is super!

Date of experience: May 25, 2018
Barb N.
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It's an odd size rug, so I appreciate being able to have it made for me. I have a large, heavy sculpture with 2 eagles. The base has a black, sharp edge, and I'm afraid it will gouge my wood floor. So, I had this (mostly black) rug made to put under it to protect the floor. It's working out perfectly. Thanks!

Date of experience: March 14, 2020
Sharon H.
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So far so good--found exactly what I wanted
July 11, 2017

So far so good--found exactly what I wanted. I was a little bit taken aback by price at first because it wasn't obvious that the rug price didn't include the border, but it WAS too good a price to believe. Maybe the a la carte pricing should be made more obvious at the start. The rug itself is fantastic--it looks great and works perfectly in the space for which it was designed. I would order from this company again.

Date of experience: July 11, 2017
Carol Y.
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So easy to get samples, and it's so helpful to see the rug sample here in the home! What a great experience!

I recently ordered an unusually long runner, and a round rug 4 1/2 ft... They are both PERFECT! I'm thrilled, with both the rugs and the padding I purchased- truly "the perfect rug!"

Date of experience: November 27, 2014
Christy D.
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Nice selection and I can choose my border and size. That's great! Not limited to what is in stock. I've only ordered samples so far. I do plan to order a rug for my kitchen, but I'm not ready to order yet.

Date of experience: May 29, 2014
Michael S.
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I had an unfounded concern/question between the time I ordered and prior to the completion of my order.
I emailed/spoke with two different people at theperfectrug.com and both people addressed my concern/question in a very professional, very nice and very responsive manner. As it turned out, I didn't need to be concerned at all and the product I received was absolutely perfect. Also, the rug dimensions were exactly what I ordered and fit perfectly into the measured space.
Thanks,
Mike Shinn

Date of experience: October 29, 2014
Alden M.
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The samples made the decision easy
April 10, 2017

The samples made the decision easy. Thanks!
The rug was perfect. It was exactly what we needed. We had checked locally, and no-one offered services that fit our needs. Again, THANKS for a great product.

Date of experience: April 10, 2017
danielle D.
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Have only placed an order for samples, but love the ease and convenience of this site and experience and look forward to getting the sample in the mail. Hope to do business with theperfectrug.com soon.

Date of experience: April 1, 2014
Maine
1 review
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Great Service. Website is very easy to use and find what you want. Design it, size it and presto, a few weeks later, it arrives. Perfect Rug!

Date of experience: July 2, 2018
Ray S.
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Runner was exactly as specified ( a challenge with many online stores) the quality of the carpet and binding exceeded my expectations. When I called to check on status, the operator was very helpful and advised exactly where the rug was in process.

VERY pleased!

Date of experience: October 3, 2016
Karen F.
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My new rug is gorgeous
May 11, 2014

My new rug is gorgeous. Exactly the right custom size and it arrived so quickly. I wish there were even more rug options to choose from so I could order all my area rugs from ThePerfectRug. The customer service is excellent and I really like that you can order a free sample. All and all an excellent experience.

Date of experience: May 11, 2014
Georgia
1 review
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The Perfect Rug
March 3, 2022

We are thrilled with the rug we designed for the kitchen! Looks and feels amazing and the support staff was quick to respond.

Date of experience: March 3, 2022
Tom C.
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First of all, the two rugs took longer than promised. Then, one day after I was told they would be shipped, I got a call saying they were going into production but the material for one of the rugs was faulty so I either had to use the same fabric for both of my two rugs or wait at least another week for one of them. I chose to go with the same fabric, but did not anticipate that you would use the same border material as well. So the rugs were late and one was not what I had ordered. Other than that the rugs were perfect.

Date of experience: July 7, 2016
Texas
1 review
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Great Custom Rugs
August 14, 2023

I have ordered from this company twice and have been pleased all the way around.

Date of experience: August 14, 2023
Texas
1 review
0 helpful votes
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Great product
July 20, 2021

The rug took longer to arrive than anticipated but it was just what I wanted -long runner- and very well made.

Date of experience: July 20, 2021
William E.
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Your website is well designed and easy to use
March 6, 2015

Your website is well designed and easy to use. My wife and I really appreciated being able to have rug material samples sent to us, as well as the unexpected suggested border samples and the measuring tape and string. The finished rugs were every bit as nice as we had hoped.

Date of experience: March 6, 2015
Rebecca P.
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The rugs arrived as promised, and they are perfectly sized and beautiful. Our spaces were odd-sized, so we had no choice but to order custom-made rugs. How awesome to have such amazing options for designing attractive rugs that fit our décor AND the space!

Date of experience: July 22, 2016