ThePerfectRug has a rating of 4.2 stars from 465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThePerfectRug most frequently mention and customer service. ThePerfectRug ranks 855th among Home Decor sites.
I ordered several natural sisal rug samples and received them within two weeks time. The samples came with recommended border colors. The samples' weaves and border colors assisted me in narrowing down my final selection for a long hallway runner.
Loved being able to pick up and customize my rug! The billing page was a small issue though, and hope there won't be a problem. The shipping address stated the US on the confirmation page, but when I submitted it, it said Canada.
Website was easy to follow, selection of materials was extensive, being able to add a latex antislip backing was a big plus. Prices are not cheap, but then neither is the finished product, we are happy with this custom rug purchase.
Phyllis has been terrific in solving questions about the rug we want. Loved getting samples and the whole experience has been great. Looking forward to our new rug.
UPDATE: RUG IS FANTASTIC! Mermaid sisal. Phyllis and her team took great care since we wanted the design going a particular way and they made sure it was exactly right. Softer on bare feet than we expected which is super!
It's an odd size rug, so I appreciate being able to have it made for me. I have a large, heavy sculpture with 2 eagles. The base has a black, sharp edge, and I'm afraid it will gouge my wood floor. So, I had this (mostly black) rug made to put under it to protect the floor. It's working out perfectly. Thanks!
So far so good--found exactly what I wanted. I was a little bit taken aback by price at first because it wasn't obvious that the rug price didn't include the border, but it WAS too good a price to believe. Maybe the a la carte pricing should be made more obvious at the start. The rug itself is fantastic--it looks great and works perfectly in the space for which it was designed. I would order from this company again.
So easy to get samples, and it's so helpful to see the rug sample here in the home! What a great experience!
I recently ordered an unusually long runner, and a round rug 4 1/2 ft... They are both PERFECT! I'm thrilled, with both the rugs and the padding I purchased- truly "the perfect rug!"
Nice selection and I can choose my border and size. That's great! Not limited to what is in stock. I've only ordered samples so far. I do plan to order a rug for my kitchen, but I'm not ready to order yet.
I had an unfounded concern/question between the time I ordered and prior to the completion of my order.
I emailed/spoke with two different people at theperfectrug.com and both people addressed my concern/question in a very professional, very nice and very responsive manner. As it turned out, I didn't need to be concerned at all and the product I received was absolutely perfect. Also, the rug dimensions were exactly what I ordered and fit perfectly into the measured space.
Thanks,
Mike Shinn
The samples made the decision easy. Thanks!
The rug was perfect. It was exactly what we needed. We had checked locally, and no-one offered services that fit our needs. Again, THANKS for a great product.
Have only placed an order for samples, but love the ease and convenience of this site and experience and look forward to getting the sample in the mail. Hope to do business with theperfectrug.com soon.
Runner was exactly as specified ( a challenge with many online stores) the quality of the carpet and binding exceeded my expectations. When I called to check on status, the operator was very helpful and advised exactly where the rug was in process.
VERY pleased!
My new rug is gorgeous. Exactly the right custom size and it arrived so quickly. I wish there were even more rug options to choose from so I could order all my area rugs from ThePerfectRug. The customer service is excellent and I really like that you can order a free sample. All and all an excellent experience.
We are thrilled with the rug we designed for the kitchen! Looks and feels amazing and the support staff was quick to respond.
First of all, the two rugs took longer than promised. Then, one day after I was told they would be shipped, I got a call saying they were going into production but the material for one of the rugs was faulty so I either had to use the same fabric for both of my two rugs or wait at least another week for one of them. I chose to go with the same fabric, but did not anticipate that you would use the same border material as well. So the rugs were late and one was not what I had ordered. Other than that the rugs were perfect.
I have ordered from this company twice and have been pleased all the way around.
The rug took longer to arrive than anticipated but it was just what I wanted -long runner- and very well made.
Your website is well designed and easy to use. My wife and I really appreciated being able to have rug material samples sent to us, as well as the unexpected suggested border samples and the measuring tape and string. The finished rugs were every bit as nice as we had hoped.
The rugs arrived as promised, and they are perfectly sized and beautiful. Our spaces were odd-sized, so we had no choice but to order custom-made rugs. How awesome to have such amazing options for designing attractive rugs that fit our décor AND the space!
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