• ThePerfectRug

ThePerfectRug

Overview

ThePerfectRug has a rating of 4.76 stars from 6,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThePerfectRug most frequently mention free samples, customer service, and custom size. ThePerfectRug ranks 23rd among Home Decor sites.

This company responds to reviews on average within 12 hours

Positive reviews (last 12 months): 84.2%
Positive
16
Neutral
1
Negative
2
19
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What reviewers want you to know

Positive highlights

  • So thankful for The Perfect Rug, and their customer service.

Critical highlights

No critical highlights yet

How would you rate ThePerfectRug?
Top Positive Review

“Perfect rug, excellent quality”

Deborah K.
12/7/23

I was skeptical at first to order a custom carpet on line. The rugs are amazing! The bound edge is very professional and the quality of the rugs are excellent. I ordered the rugs for walk in closets. So they have a rubber backing option which I selected. The rugs don't move around and don't need a pad. I highly recommend this company!

Top Critical Review

“Pattern did not match”

Lina C.
1/3/24

I ordered 3 rectangular rugs of same material and pattern. Left clear instructions on my original order. The rugs' pattern did not follow the same direction. And they are not willing to offer any solution.

Reviews (6,928)

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Reviews that mention popular keywords

customer service (25)
Thumbnail of user deborahk1586
1 review
0 helpful votes
December 7th, 2023
Verified purchase

I was skeptical at first to order a custom carpet on line. The rugs are amazing! The bound edge is very professional and the quality of the rugs are excellent. I ordered the rugs for walk in closets. So they have a rubber backing option which I selected. The rugs don't move around and don't need a pad. I highly recommend this company!

Thumbnail of user lindas6093
1 review
0 helpful votes
July 31st, 2023
Verified purchase

The rug looks great.
It took way too long to receive it.

Thumbnail of user eugeneg336
1 review
0 helpful votes
January 12th, 2024
Verified purchase

The rug was of great quality, better than I expected.
Delivery was on time.

Thumbnail of user jayd341
2 reviews
0 helpful votes
May 27th, 2023

There are still supply chain issues...agreed but no need to charge my card until order is complete and shipped. Took over a week from initial estimate to ship...very slow...not a good experience

Thumbnail of user maggiem307
1 review
0 helpful votes
October 13th, 2021

We ordered a rug from perfect rug company as they were ale to do any size and we had a non standard size area. The rug took longer than they had said but not a problem and only to be expected with all the delays due to covid. We are really happy with the quality and it fits perfectly. Would definitely recommend - if you are going for a non standard size then expect to pay more.

Thumbnail of user melindah409
1 review
0 helpful votes
February 5th, 2024
Verified purchase

I bought a custom cut wide runner for my foyer. It just wasn't working for me so I ordered samples from TPR and made my selection. The order process was easy, it didn't take very long to get the new runner, and I love it! I would have saved $$ had I done this to begin with!

Thumbnail of user doriw18
1 review
0 helpful votes
May 22nd, 2023
Verified purchase

Great products and workmanship. Just took a long time to get the rug.

Thumbnail of user jeromep13
3 reviews
4 helpful votes
November 13th, 2023
Verified purchase

Looked a long time for a rug to fit in front of my fireplace with no success. Then I happened upon ThePerfectRug...Problem solved. Very nice rug, high quality, excellent fit.

Thumbnail of user debbieh568
Debbie H.
1 review
10 helpful votes
June 25th, 2020
Verified purchase

I love the natural rugs, so many options and free samples to try out before deciding to purchase is showing confidence in the products by the company! I do wish I could see more options at once, without having to click, next page, so often. It was an easy process!

Thumbnail of user robing948
1 review
0 helpful votes
March 17th, 2024
Verified purchase

Had a very narrow place in front of closet inside outer door, fits perfect.

Thumbnail of user johnk5816
1 review
0 helpful votes
January 16th, 2024
Verified purchase

Great service from sample selection, custom rug design, to delivery. The name says it all.

Thumbnail of user judij45
1 review
0 helpful votes
June 13th, 2023
Verified purchase

From the start, we had an excellent experience. The colors on the website were true. The swatches came quickly. We ordered a custom size rug for our space. We waited as these things take time. Delivery was a little slow as there were delays in the final mile but that seems to be how it is coming out of the pandemic. We laid it out and love how it looks. Would definitely recommend.

Thumbnail of user debbieh1086
2 reviews
0 helpful votes
September 13th, 2022
Verified purchase

Top quality. Absolutely perfect measurements. Such careful delivery chosen by The Perfect Rug. The rug was so well wrapped with various layers of protection. Pictures do not even do justice. The sisal with the border ties together the entire room. I have never seen a more beautiful rug in my life. Thank you so much for doing custom measurements; no standard size was working for our new dining room.

Products used:
Custom sisalrug with border.

Service
Value
Shipping
Quality
Thumbnail of user geraldn46
Gerald N.
1 review
0 helpful votes
April 30th, 2020
Verified purchase

Your web site is not easy to use; you have people that have difficulty with carpet sized, borders and seams

Thumbnail of user benjaminc694
1 review
0 helpful votes
November 1st, 2023
Verified purchase

The 3x5 carpet was beautiful and very well made. The color was as advertised.

Thumbnail of user laurac1154
Laura C.
1 review
7 helpful votes
August 18th, 2020
Verified purchase

It would be wonderful if the samples could be shown laid out in a room, not just close up. The overall experience was really good, though, and I look forward to receiving samples so we can order!

Thumbnail of user shelleyg218
1 review
0 helpful votes
June 15th, 2023
Verified purchase

I am so surprised and delighted with my experience in purchasing my rug from ThePerfectRug. I honestly never thought ordering on line would be a good experience, but this certainly was. I am very happy with the whole event, and thank everyone concerned.

Thumbnail of user markh4608
1 review
0 helpful votes
July 5th, 2023
Verified purchase

When I got my rugs they looked great but the corners would not lie down. I had to order another item from amazon to make this happen so the cost of the rugs went up. I would have thought the Perfect Rug people would send those to me without me having to buy.
Great service...average product.

Thumbnail of user anneb738
1 review
1 helpful vote
November 30th, 2021

We were thrilled to find a company that would let us pick our own (sustainable) materials in a custom size. Thank you!

Thumbnail of user borisn27
1 review
0 helpful votes
November 9th, 2020

While I am ultimately happy with the product received, I am very unhappy with the service that I received. ThePerfectRig.com delayed my order by over a week and did not honor the order timing provided on their website. In addition, the communication from ThePerfectRig.com was terrible and I had to call numerous times to get my order updates. When calling, whoever was picking up the phone for ThePerfectRig.com was always clearly unhappy that I was calling to get my order status. While they were never rude or unprofessional, they always seemed annoyed that I was inquiring about why my order was delayed.

Thumbnail of user bobm1507
1 review
0 helpful votes
July 6th, 2023
Verified purchase

I have had custom cuts and I am even using some of the runners on my vintage speed boat.
Super company to deal with!

Thumbnail of user barnetm
1 review
0 helpful votes
April 23rd, 2022

I wanted a jute rug, Decided on sisal instead. Plenty to choose from. Very, very happy w/ a gorgeous and "Perfect" sisal rug. Nice price and great quality.

Highly recommended!

Service
Value
Shipping
Quality
Thumbnail of user gregc725
1 review
0 helpful votes
February 1st, 2022
Verified purchase

My rug is the first wool rug I have owned, and I regret purchasing the wool. I have owned this rug for several months and I'm still picking up wool tumble weeds. I wish I had know what to expect. I do not have a problem with the customer service. The size was perfect.

Service
Value
Shipping
Quality
Thumbnail of user barryc206
Barry C.
1 review
0 helpful votes
July 8th, 2020
Verified purchase

I called and would have liked to be able to place the order by phone instead of on the web but we finally got it done.

Thumbnail of user scottl1856
1 review
0 helpful votes
February 8th, 2023
Verified purchase

I love my new hall runner. The hallway is narrow, so the rug dimensions had to be just right. ThePerfeectRug gave me exactly what I asked for, so now I have a beautiful wool runner that will last for years!

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From the business

Design your own custom sized rug including runners, in natural fiber Sisal, Jute, Seagrass and other quality rug materials.

Company Representative

Thumbnail of user johnw1150
Customer S.
Typically responds within 12 hours

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