ThePerfectRug has a rating of 4.76 stars from 6,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThePerfectRug most frequently mention free samples, customer service, and custom size. ThePerfectRug ranks 23rd among Home Decor sites.
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I was skeptical at first to order a custom carpet on line. The rugs are amazing! The bound edge is very professional and the quality of the rugs are excellent. I ordered the rugs for walk in closets. So they have a rubber backing option which I selected. The rugs don't move around and don't need a pad. I highly recommend this company!
I ordered 3 rectangular rugs of same material and pattern. Left clear instructions on my original order. The rugs' pattern did not follow the same direction. And they are not willing to offer any solution.
I was skeptical at first to order a custom carpet on line. The rugs are amazing! The bound edge is very professional and the quality of the rugs are excellent. I ordered the rugs for walk in closets. So they have a rubber backing option which I selected. The rugs don't move around and don't need a pad. I highly recommend this company!
The rug looks great.
It took way too long to receive it.
The rug was of great quality, better than I expected.
Delivery was on time.
There are still supply chain issues...agreed but no need to charge my card until order is complete and shipped. Took over a week from initial estimate to ship...very slow...not a good experience
We ordered a rug from perfect rug company as they were ale to do any size and we had a non standard size area. The rug took longer than they had said but not a problem and only to be expected with all the delays due to covid. We are really happy with the quality and it fits perfectly. Would definitely recommend - if you are going for a non standard size then expect to pay more.
I bought a custom cut wide runner for my foyer. It just wasn't working for me so I ordered samples from TPR and made my selection. The order process was easy, it didn't take very long to get the new runner, and I love it! I would have saved $$ had I done this to begin with!
Great products and workmanship. Just took a long time to get the rug.
Looked a long time for a rug to fit in front of my fireplace with no success. Then I happened upon ThePerfectRug...Problem solved. Very nice rug, high quality, excellent fit.
I love the natural rugs, so many options and free samples to try out before deciding to purchase is showing confidence in the products by the company! I do wish I could see more options at once, without having to click, next page, so often. It was an easy process!
Great service from sample selection, custom rug design, to delivery. The name says it all.
From the start, we had an excellent experience. The colors on the website were true. The swatches came quickly. We ordered a custom size rug for our space. We waited as these things take time. Delivery was a little slow as there were delays in the final mile but that seems to be how it is coming out of the pandemic. We laid it out and love how it looks. Would definitely recommend.
Top quality. Absolutely perfect measurements. Such careful delivery chosen by The Perfect Rug. The rug was so well wrapped with various layers of protection. Pictures do not even do justice. The sisal with the border ties together the entire room. I have never seen a more beautiful rug in my life. Thank you so much for doing custom measurements; no standard size was working for our new dining room.
Products used:
Custom sisalrug with border.
Your web site is not easy to use; you have people that have difficulty with carpet sized, borders and seams
It would be wonderful if the samples could be shown laid out in a room, not just close up. The overall experience was really good, though, and I look forward to receiving samples so we can order!
I am so surprised and delighted with my experience in purchasing my rug from ThePerfectRug. I honestly never thought ordering on line would be a good experience, but this certainly was. I am very happy with the whole event, and thank everyone concerned.
When I got my rugs they looked great but the corners would not lie down. I had to order another item from amazon to make this happen so the cost of the rugs went up. I would have thought the Perfect Rug people would send those to me without me having to buy.
Great service...average product.
We were thrilled to find a company that would let us pick our own (sustainable) materials in a custom size. Thank you!
While I am ultimately happy with the product received, I am very unhappy with the service that I received. ThePerfectRig.com delayed my order by over a week and did not honor the order timing provided on their website. In addition, the communication from ThePerfectRig.com was terrible and I had to call numerous times to get my order updates. When calling, whoever was picking up the phone for ThePerfectRig.com was always clearly unhappy that I was calling to get my order status. While they were never rude or unprofessional, they always seemed annoyed that I was inquiring about why my order was delayed.
I have had custom cuts and I am even using some of the runners on my vintage speed boat.
Super company to deal with!
My rug is the first wool rug I have owned, and I regret purchasing the wool. I have owned this rug for several months and I'm still picking up wool tumble weeds. I wish I had know what to expect. I do not have a problem with the customer service. The size was perfect.
I called and would have liked to be able to place the order by phone instead of on the web but we finally got it done.
I love my new hall runner. The hallway is narrow, so the rug dimensions had to be just right. ThePerfeectRug gave me exactly what I asked for, so now I have a beautiful wool runner that will last for years!
Design your own custom sized rug including runners, in natural fiber Sisal, Jute, Seagrass and other quality rug materials.