Rugs.com has a rating of 4.7 stars from 5,834 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Just found a replacement for the LR rung. It was one with a pattern, that we had on a rug years ago! So glad to have our favorite rug back!
Reasonable price for temporary rug. Great color. Good service
Love my rug, but it needs replacing. I was thrilled to see it is still offered! It is beautiful and the quality supreme! It looks much more expensive than the great price I paid for it. Thank you for reliable rugs!
Great! Chatted with on line help team before I purchased. Had some questions about returns.
Best site for Turkish high quality rugs! We love the rugs we have purchased from them.
I knew I would know the rug I needed as soon as I saw it and believe me I looked at a lot. The one I chose is just perfect... can't wait to see in on my floor
Great and easy service. The rugs is exactly what I have been searching for.
I've ordered from rugs.com before and was satisfied with my purchase and delivery time. Very easy to see a wide selection of rugs offered at a discounted price. Excellent quality.
Better options in style, size and color than other places I looked. I just placed my order so I am hopeful.
It great to buy from Rugs.com, they platform is easy to use. Thanks
Much variety and easy to order. I have ordered at least 6 rugs from here this year.
Great rugs…. Beautiful…hard to make a selection! I finally chose one that Ibelieve will incorporate all my colors and compliment the style of the room. Ease of using the site and checkout easy, uncomplicated and fast,
It was very simple to enter the size & colors I was looking for. I found a good match & then the check-out was very easy.
I was looking for a new rug for my entry, so of course I went to Rugs.com to look. I'm sure glad I did, because not only do they have a wonderful selection, but they are also having a GREAT SALE! Don't miss out!
Easy search. Easy purchase. Fast check out. Overall a quick and efficient site. Can't wait for it to arrive.
Site easy to navigate for a novice. Filter system lets you narrow your search quickly. Easy check out
Wonderful Extremely Positive Experience when I have ordered rugs in the past. Customer service is great. Once I ordered rugs from these folks I have not looked anywhere else.
When you are looking for a beautiful addition to your décor, this is the place for your rug needs! This is the third time I've come back as I've been genuinely impressed with their quality, customer service, and delivery. Loyal customer for life!
I have purchased 3 rugs now from Rugs.com and always pleased.
The rugs are shipped quickly and last a long time
Easy shopping and nice assortment of styles size and color. Will be back when I need more rugs for sure.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097