I had a terrible experience with Proactiv. I signed up for a free trial, but then tried to cancel and they made it really difficult. Then a few months later, they sent me more facewash and told me I owed them $100+ for it. I was furious! I wound up filing a BBB complaint, which I've never done in my life. Do yourself a favor and don't order their product (which didn't work for me - as a sidenote).