Dot & Bo has a good-looking, functional website, and stylish items. I have a couple great rugs, but I've been really disappointed in my last two (relatively expensive) orders. I would return them, but the size of the items and the hassle to repack (and pay for shipping both ways) isn't worth it. I'm sadly done with Dot & Bo. My side table stools have big chunks of wood filler where the original wood was chipped, the lack of coating makes for very easy staining, and they're top heavy and tip over very easily. (Not great with a toddler in the house.) My wing chairs are IMPOSSIBLE to assemble: too-short screws don't reach their intended connectors (had to buy new ones at hardware store), dried wood glue is stuck to chair and visible, the wood was scuffed out of the box, the "leather" seat and backs are CHEAPLY made, and the styrofoam packaging disintegrates and gets everywhere during unpacking. They even packed the wrong size allen wrench for the hex screws. That's it for me.
Hi Douglas,
Thank you for reaching out and sharing your feedback! We’re so sorry to hear that you’re disappointed with your recent orders.
We do see that you’re currently in communication with a member of our Customer Relationships team regarding this issue and hope that we’re able to resolve this for you as promptly as possible!
Warmly,
The Dot & Bo Team