I bought several items at once but only one was delivered. As this item was delivered broken I was in the process of a refund on Sep 23rd and in contact with staff member Craig. Unfortunately Dot&Bo stopped answering my email right in the middle of the conversation and I haven't heard ever since. My money has not being refunded. I am left with a broken item that it's taking over the living room and several items have not been delivered. Dot&Bo, it's only fair to say you need to provide assistance ASAP. This money does not belong to you!