- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
DO NOT ORDER FROM HERE> We ordered what was described as a $1000 "custom made" Birch wood and painted credenza. What arrived was completely different. The "Birch" was simply a cheap veneer on the outer pieces of the cabinet. The "wood" doors were a screen printed wood grain that was glued to plywood. The color of the cabinet was completely different that which was displayed. Upon requesting a return for the item, on the basis of misrepresentation, I was told it can not be returned. There is no phone number to contact them, and they will not respond to additional requests. It seems from the comments that this is a completely normal experience with their customer service. Quality is low, prices are high, and customer services is abysmal. Very disappointed.
Trevor hasn’t received any thanks yous.
Trevor doesn’t have any fans yet.
Trevor isn’t following anybody yet.
Empty.
Hi Trevor,
Thanks for taking the time to share your experience, and we’re sincerely sorry for any disappointment caused by your recent order with us.
We treat any claims of misrepresentation with the utmost importance. If an item is misrepresented, we work with the designer of the piece to get updated photos. In this particular case, the images that you provided were reviewed by two separate teams and it was concluded the the credenza you received was appropriately represented on the product page.
As a gesture of our apologies, we did offer a partial refund on this piece as well as a credit. As this item is custom order and not eligible for return, this was a special exception.
We do understand this is not the resolution you were hoping for and extend our sincere apologies that we were not able to facilitate a return.
Very best,
Dot & Bo Community Management