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In late November 2015, I ordered and paid for a bed. Once I was noticed that it was to be delivered, I waited another few weeks. When it was delivered, the carton was clearly marked 2 of 3. The delivery guys, of course, know nothing. I call Dot & Bo and am told they are looking into it with the shipper. After email and calls, I am told I have to wait for them to investigate. At this point, I am not willing to wait. They have over $750 for an item that I have not received. I guess I have to dispute with my credit card company and go through that ordeal. Terrible experience. Would never order or you strongly suggest no one else does. Lots of customers with the same experience here.
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Hi Reva,
We appreciate you bringing this to our attention and cannot apologize for this less than ideal delivery expereince. On January 22nd 2016, our shipping partner delivered 1 out of 3 boxes. As soon as we received your call, our Customer Relationship rep escalated this order with our operations team to get to the bottom of things. Unfortunately, our shipping partner reported the remaining boxes lost. This has been noted and corrective action will be taken. On January 28th, 2016 at 2:14 PM PST, we processed a full refund which should post to your account in 5-7 business days. That same day at 3:07 PM PST we followed up to confirm a pick up with Pilot Freight services has been scheduled. Again, this is not the type of experience we want for our valued customers such as yourself. We hope you can accept our sincerest apologies.