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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered on 1/17/17 and still have not received my order. I have called and emailed multiple times with no response. DO NOT USE THIS COMPANY! SCAM!
Ordered a set from this site on January 26th and was told that it would arrive no later than February 6th. I've checked the status of my order daily and it still hasn't even been shipped. I wanted to contact a customer service rep about this, but their chat is never available and the option to email them doesn't load no matter where I am. So, I attempted to call and was on hold for over 20 min, even though it says on their website that they won't make you wait for more than a minute. Do NOT order from here unless you want your money taken from you while you receive nothing in return.
Hello Susannah,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
We were able to look into your account and we are very sorry to see that your order has been processing for a longer period of time. Orders usually ship within 2 business days of being processed. We do acknowledge that this is simply unacceptable.
We deeply regret the bad experience this has caused you.
We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
We are also constantly trying to improve the quality of our customer interactions, via all channels provided.
Furthermore, we are very happy to see that you have been in contact with our customer relationship specialists and you were provided a resolution for this unfortunate situation. Moreover, we are glad to see that your order was also shipped from our warehouse and it should soon be delivered to you.
We appreciate your patience and understanding in this matter.
Please don’t hesitate to contact us for any further concerns you may have. We are always glad to help!
Best,
Adore Me
help@adoreme.com
Really loved the quality of the garments, and the shipping time was almost non-existent. Looking forward to being a VIP!
Hi Sara,
We’re always glad to hear from shoppers—thanks for the review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
help@adoreme.com
ORDERED OVER A MONTH AGO, CALLED SEVERAL TIMES, EMAILED SEVERAL TIMES... STILL NO PACKAGE. I LITERALLY COULD HAVE BOUGHT THE MATERIAL AND MADE MY OWN SETS IN THE TIME IT HAS TAKEN FOR MY ORDER TO STILL SAY ITS BEING PROCESSED! WHERE IS IT BEING PROCESSED IN NEVERLAND? I WILL NOT ORDER FROM THIS COMPANY AGAIN, AND I WILL TELL EVERYONE I KNOW TO AVOID THE HEADACHE AND HASSLE OF THE BULL$#*! THAT YOU GO THROUGH FOR THIS COMPANY TO IMMEDIATELY TAKE YOUR MONEY BUT NEVER DELIVER THE GOODS!
Hello Heather,
Thank you for writing this review and letting us know!
First of all, we are very sorry to hear that you had such an unfortunate experience with the shipping of your order, as it is never our intention to create inconveniences for our customers and we do try our best to always assure the delivery time stated on our website.
This is why, we deeply regret the bad experience this has caused you. We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
In the meantime, I am happy to see that you have been in contact with our customer relationship specialists and you were provided with a resolution for this unfortunate shipping occurrence.
We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Please don't hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
help@adoreme.com
I placed my order, of course debit card was charged immediately!, 2 weeks later no order. I called and was told they had a lot of orders in Jan and they didnt know when it would be shipped. I told them to cancel my order, they said they did. I made the mistake and didnt request an email confirming order cancelation). That day I received an email stating my order was shipped, yet their site had a request was made to UPS for pick up. Amazing how quickly they caught up their orders! Fortunately I had already filed a dispute with my bank, they told me to refuse the package and they would handle it. Also, when I filed the dispute with the bank they told me Adore me had that transaction listed as reoccuring. Yet Adore me had it listed as VIP inactive. An Adore me rep said the bank was wrong! REALLY! (and none of my conversations with the company had been documented. How convenient!)
Hello ANN,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
We deeply regret the bad experience this has caused you. We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
Furthermore, to address your concerns, we could see that you refused the package delivery and it is being returned to our warehouse already. Because we don’t want to cause more hassle in this situation, we have already refunded the full amount paid.
Also, please be advised that you are listed in our system as a Pay As You Go customer and were never enrolled in the VIP monthly subscription system. Therefore, there is no need for you to worry about any kind of monthly charges. The information you were provided with from the bank is a status for our company, as we do communicate the fact that a VIP monthly subscription option exists, but it is never enforced to any of our customers, and it only applies if they desire to enroll.
We apologize for any inconvenience or misunderstanding caused and appreciate your patience and understanding in this matter.
Best,
Adore Me
help@adoreme.com
Ordered lingerie after 5 days it still was processing. I called customer service and said since it wasn't going to arrive in time to cancel my order. I ordered it two weeks early! The customer service lady said we will give you $10.00 toward your next purchase but you have to wait until you receive and return. Why would I ever order from them again! This was for my wedding!
Hello Nichelle,
Thank you for writing this review and letting us know!
We are very sorry to hear that you had such an unfortunate experience with the shipping of your order, as it is never our intention to create inconveniences for our customers and we do try our best to always assure the delivery time stated on our website.
This is why, we deeply regret the bad experience this has caused you, especially for an event this important. We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
In the meantime, I am happy to see that you have been in contact with our customer relationship specialists and you were assisted with this unfortunate shipping occurrence.
We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
help@adoreme.com
Well I saw the add on tv and I went to this site. I decided not to become a "member" as of yet just to test the waters before jumping in. As of now, I am dissatisfied with this company. The order said 3-5 day delivery. I ordered on January 23 and was billed on January 24, it is now Feb. 05 and the order still says "Processing". After reading several other reviews, I have found that this company lies to it's customer base about shipping. Every review reply states that the warehouse is overloaded with orders and are running behind. Yet the site still states 3-5 day delivery. This was my first time coming to this site and now I am scared that I am out the money I spent. I will be contacting a lawyer if the items aren't here in the next week or so.
Hello Justin,
Thank you so much for the review!
First of all, we want to apologize for the unfortunate experience you had with the shipping of your order.
Please trust us that we truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
The reason behind this delay in processing is the fact that, in this period, a very high number of orders have been placed on our website which caused processing delays.
However, we are always learning from each and every experience and besides the fact that we are diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible, we are already implementing new ways of optimizing the shipping process.
In the meantime, I am happy to see that you have been in contact with our customer relationship specialists and you were provided a resolution for this unfortunate shipping occurrence.
We do apologize for the inconvenience caused and appreciate your patience and understanding in this matter.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
This is my third order with the company. The first one was a horrible experience and u should have learned my lesson, but I gave them a second chance and they actually delivered. Now I placed my third order and it has been processing for two weeks. I have emailed customer service twice with no response and I have called multiple times staying on hold for 10 minutes and then being hung up on. I think it might be time to contact the federal trade commission.
Hello Geoff,
Thank you for writing this review!
We are however very sorry to hear that you had such an unfortunate experience with the shipping of your order, as it is never our intention to create inconveniences for our customers and we do try our best to always assure the delivery time stated on our website.
This is why, we deeply regret the bad experience this has caused you. We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
In the meantime, I am happy to see that you have been in contact with our customer relationship specialists and you were provided a resolution for this unfortunate shipping occurrence. Moreover, we are glad to see that your order has been shipped from our warehouse and it’s currently being delivered.
We appreciate your patience and understanding in this matter.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
help@adoreme.com
Made my first order last month, now I'm hooked and joined the VIP group. I'm plus size and everything fit true to size, super sexy & cute. Simple to use the app... almost to simple... she something and 'Swipe Right' it's yours. Shipping is fast and I like the buy 5 get 6th free offer. Each order I've had a different PromoCode for free item or discount off. Also I like the feature if you don't want to buy that particular month you can skip or be charged and credit your account! I hooked. VIP
Hi Sybil,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie sets.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
They refuse to answer your e-mails. When you call customer service, they keep you on the phone for 5 minutes, then say they are unavailable at this time, then hang up on you. The chat is never available. When you order something, they automatically enroll you in a membership and charge your credit card $39.95 each month. There is on one to talk to and they refuse to help you.
Hello Aan,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience while trying to contact us!
Due to a very high number of orders placed in the last period, our call center wait time may vary accordingly, sometimes resulting in a bit higher waiting time.
We took notice of this unfortunate occurrence you were faced with and please rest assured that we are already constantly working on improving and finding new ways for our customer to better interact with us!
Furthermore, we would like to explain how the membership works. The VIP membership is only one of two options offered to customers upon checkout with their first order. Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the fifth reminding them to either skip the month or make a purchase.
VIP members who do not shop or skip by the 6th day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the 6th day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month.
Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits.
Moreover, customers can find this information here: https://www.adoreme.com/how_it_works. Customers are able to unsubscribe online, directly from their account and are able to request a refund directly, here: http://www.adoreme.com/charges, within 30 days of the charge.
We are also transparent on the customer’s option to join the VIP membership or purchase as a Pay as You Go customer by presenting these options before Checkout (final purchase agreement) on our website. Automatically enrollment without the customer consent is out of the question.
Furthermore, to address your concerns and be able to help you in the best way possible, we kindly ask you to contact us at help@adoreme.com. You can also send us a private message here with your email address or order number, for us to further investigate and take action.
We appreciate your patience and understanding in this matter.
Best,
Adore Me
CAN SOMEONE PLEASE PICK UP THE PHONE? I'VE BEEN ON HOLD FOR OVER THIRTY MINUTES. NO ONE HAS EMAILED ME EITHER!
Hello Cierra,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with our customer relationship department.
We took notice of this unfortunate occurrence you were faced with and please rest assured that we are already constantly working on improving and finding new ways for our customer to better interact with us!
Furthermore, we are glad to see that you were in touch with our customer relationship representatives and your concerns were addressed.
We apologize for all the hassle this situation has put you through and we appreciate your understanding in this matter.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
help@adoreme.com
I made an order Jan. 24. My order has yet to ship and when I tried to call an ask what's going on no answer. I have called four times. The first time I just get a busy signal. The last three time I waited for about 15 mins and then a recording comes on saying we can't process your call at this time please call back later. I tried to send them an e-mail and the page wouldn't load. What is going on?
Since I originally wrote this review I have been contacted and a partial refund has been given. My order has now been sent out on delivery.
Hello Ashley,
Thank you for your review and for letting us know!
We are deeply sorry to hear you had such an unpleasant experience with your order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
This is why, we deeply regret the bad experience this has caused you. We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
Furthermore, we are also diligently working on improving our customer relationship interactions, both over the phone and email.
We are however happy to see that you have been in contact with our customer relationship representatives and they assisted you with a proper resolution for this situation. Moreover, as your order has been already shipped from our warehouse, it will be soon delivered.
We do appreciate your patience and understanding in this matter.
Should you have any other question or concern, please let us know. We are always happy to help!
Best,
Adore Me
help@adoreme.com
First time customer. Placed an order on Jan. 21st. Was billed Jan. 23rd. Purchase was supposed to be here Jan. 31 at the latest. Never came. Order still says processing. Emailed, filed 2 tickets, called and was placed on hold for 10 minutes only to be dropped at the end. Pretty sure I got fleeced. Even if they tried to make good on my order now, the items I purchased are no longer available on the website. Avoid. Last time customer.
Hello Racheal,
Thank you for your review and for letting us know!
We are deeply sorry to hear you had such an unpleasant experience with your order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
This is why, we deeply regret the bad experience this has caused you. We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
We are however happy to see that you have been in contact with our customer relationship representatives and they assisted you with a proper resolution for this situation.
We do appreciate your patience and understanding in this matter.
Should you have any other question or concern, please let us know. We are always happy to help!
Best,
Adore Me
help@adoreme.com
I placed an order with this company last week. Was told my items would be delivered by February 1,2017, and here it is the 2nd, and my items haven't even been picked yet. They do not respond to emails regarding orders, you can't chat with a representative online about your order, which leaves calling, and calls go unanswered. First time I called, it rang for 5 minutes, then hung up on me, second call rang for 10 minutes, then hung up on me. They have no problem taking the money out of your checking account, but they have problems sending you the stuff you bought. This is the first time I have ordered from this company, and I am highly dissatisfied, and I will absolutely not be ordering from here again! I think this place is a scam. DO NOT ORDER FROM HERE. I will definitely be doing business with Victoria's Secret instead. At least they don't rip you off, and they send your items when they say they will, and they answer the phone when you call! I will gladly pay more for product if it doesn't have all of this hassle.
Hello Racheal,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
We deeply regret the bad experience this has caused you. We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
We are however happy to see that you have been in contact with our customer relationship representatives and they assisted you with a proper resolution for this situation. Moreover, as your order was already shipped from our warehouse and it’s being delivered, you should also receive the ordered sets very soon.
We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
help@adoreme.com
I have emailed Adore me multiple times and no one has gotten back to me, and I have called 7 times and no one has picked up the phone. I made my order on January 26th and all it says is that it is being processed... although they had no problem taking the money out of my account right away. I also fear that they will charge me monthly and I have no desire for that. All I wanted was to buy one thing from there and then never use the website again. If they charge me monthly I will sue the company. Extremely dissapoinred and don't even want my order anymore. At this point I just want my money back.
Hello Jillian,
Thank you for writing this review and letting us know!
We are very sorry to hear that you had such an unfortunate experience with the shipping of your order, as it is never our intention to create inconveniences for our customers and we do try our best to always assure the delivery time stated on our website.
This is why, we deeply regret the bad experience this has caused you. We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
In the meantime, I am happy to see that you have been in contact with our customer relationship specialists and you were provided a resolution for this unfortunate shipping occurrence.
Furthermore, regarding your concerns related to the monthly charges, please be advised that as you placed your order as a Pay As You Go customer and haven’t enrolled in our VIP membership, no monthly charges will be applied to your account.
We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
I am not one to complain, but I ordered on January 16th, and was told I would get my order no later than the 23rd or 24th. It is now February 1st, I can't get a hold of anybody, and honestly I don't even want my products anymore. I am out of my money since I can't get ahold of anybody. I have called and e-mailed, and still nothing. I would not reccommend this company to anybody.
Hello Allison,
Thank you so much for the review and letting us know!
First of all, we want to apologize for the unfortunate experience you had with the shipping of your first order.
Please trust us that we truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
The reason behind this delay in processing is the fact that, in this period, a very high number of orders have been placed on our website which caused processing delays.
However, we are always learning from each and every experience and besides the fact that we are diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible, we are already implementing new ways of optimizing the shipping process.
We are happy see that you have been in contact with our customer relationship representatives and were provided a resolution for this unfortunate situation.
We apologize for all the hassle we’ve put you through and truly appreciate your patience and understanding in this matter.
Should you have any other question or concern, please let us know. We are always happy to help!
Best,
Adore Me
help@adoreme.com
Took one month for my order to even ship out. I STILL DO NOT HAVE MY ORDER. When I called I waited 10 Min on hold then a recording came on and hung up on me. This is the worse customer service I have ever had in my life. Customer service basically is non existent. Don't waste you time or money with this company. I requested my credit card to be removed because it had been canceled and that was never done. No return email and of course no call back. If there are not enough people to answer the phones and help customers don't have a company.
Hello Jay,
Thank you for your review and for letting us know!
We are sorry to hear you had such an unpleasant experience with the shipping of your order.
It is not our intention to create inconveniences for our customers while ordering and we truly understand how important it is for you to not only receive quality products, but also have them processed and delivered in a timely manner.
We deeply apologize for the delay in processing, we are aware of the issue you’ve encountered and were diligently working on eliminating this problem so we may be able to ship all orders as soon as possible.
Furthermore, to address your concerns and be able to help you in the best way possible, we kindly ask you to contact us at help@adoreme.com. You can also send us a private message here with your email address or order number, for us to further investigate and take action.
We appreciate your patience and understanding in this matter.
Best,
Adore Me
Ordered something for my wife for Valentine's Day on Jan 18. Giving plenty of time to recive the item. Two and a half weeks and 2 phone calls to them my order still processing. Web site says 2-3 days to process orders. Just a scam complete lies from phone service. Web site says can't cancel after 30 min. This place needs shut down. I responded to the email about my phone contact. Total automated response. Shut this scam down. Why charging credit cards if not shipped. Total thiefs. Don't charge until items shipped
Hello Rick,
Thank you for your review!
We are very sorry to hear that you had such an unfortunate experience with the shipping of your order, as it is never our intention to create inconveniences for our customers and we do try our best to always assure the delivery time stated on our website.
The reason behind this delay in processing is the fact that in this period a very high number of orders have been placed on our website which caused processing delays.
We're diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible.
Furthermore, we are happy to see that you have been in contact with our customer care representatives and provided with a resolution for this unfortunate occurrence. We are looking forward to receive your feedback also after you will have worn the lingerie purchased!
We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Best,
Adore Me
help@adoreme.com
Adore me needs to be upfront about shipping times. The website says 3-5 business days and needs to say 2 weeks or more! It has been 5 business days for me and the order still says processing, which means it has not shipped yet. They take payment immediately and do not deliver as promised. I've emailed twice for updates and have not received a response so don't tell me to email *******@adoreme, be honest with your customers and don't bill until items ship.
UPDATE***Once they responded to my emails, Adoreme gave me a discount on my merchandise for the delayed shipping which does help ease my buyers remorse. The merchandise has shipped but I still haven't received it, hopefully any day now!
Hello Carey,
Thank you for writing this review!
We are very sorry to hear that you had such an unfortunate experience with the shipping of your order, as it is never our intention to create inconveniences for our customers and we do try our best to always assure the delivery time stated on our website.
This is why, we deeply regret the bad experience this has caused you. We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
In the meantime, I am happy to see that you have been in contact with our customer relationship specialists, you were assisted with this unfortunate shipping occurrence and that your order is currently being delivered and will soon arrive at destination.
We apologize for any inconvenience caused and truly appreciate your patience and understanding in this matter.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
help@adoreme.com
I ordered something on the 27th it's still saying proccessing I've tried to email. No answer I've tried to call left on hold for 10 mins so I finally hung up. They were quick to take my money but not ship my order. I'm very frustrated!
Hello Autumn,
Thank you so much for the review!
First of all, we want to apologize for the unfortunate experience you had with the shipping of your first order.
Please trust us that we truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
The reason behind this delay in processing is the fact that, in this period, a very high number of orders have been placed on our website which caused processing delays.
However, we are always learning from each and every experience and besides the fact that we are diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible, we are already implementing new ways of optimizing the shipping process and also improving customer relationship interactions.
Furthermore, we are happy to see that you stayed in contact with our customer care and they were able to provide a resolution for this unfortunate occurrence. Moreover, as your order is being delivered and will soon reach its destination, we truly hope you will be enjoying the set purchased and that you will give us once again the chance to prove that beside quality garments, we can also offer matching standard services.
We appreciate your patience and understanding in this matter.
Should you have any other question or concern, please let us know. We are always happy to help!
Best,
Adore Me
help@adoreme.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Tess,
Thank you for your review!
First of all, we want to apologize for this unpleasant experience you had with your first order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
This is why, we deeply regret the bad experience this has caused you.
We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
After further investigation, we could see that you were in contact with our colleagues and were provided a resolution for this inconvenience and also that your order was shipped from our warehouse and it’s currently being delivered.
We appreciate your patience and understanding in this matter.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
help@adoreme.com