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I ordered something on the 27th it's still saying proccessing I've tried to email. No answer I've tried to call left on hold for 10 mins so I finally hung up. They were quick to take my money but not ship my order. I'm very frustrated!
* Adore Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Autumn H.'s review of Adore Me earned 4 Very Helpful votes
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I was subscribed to their elite box subscription where you pay a $20 styling fee that gets...
Hello Autumn,
Thank you so much for the review!
First of all, we want to apologize for the unfortunate experience you had with the shipping of your first order.
Please trust us that we truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
The reason behind this delay in processing is the fact that, in this period, a very high number of orders have been placed on our website which caused processing delays.
However, we are always learning from each and every experience and besides the fact that we are diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible, we are already implementing new ways of optimizing the shipping process and also improving customer relationship interactions.
Furthermore, we are happy to see that you stayed in contact with our customer care and they were able to provide a resolution for this unfortunate occurrence. Moreover, as your order is being delivered and will soon reach its destination, we truly hope you will be enjoying the set purchased and that you will give us once again the chance to prove that beside quality garments, we can also offer matching standard services.
We appreciate your patience and understanding in this matter.
Should you have any other question or concern, please let us know. We are always happy to help!
Best,
Adore Me
help@adoreme.com