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Claim Your BusinessSkims has a rating of 1.21 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Skims most frequently mention customer service problems. Skims ranks 124th among Underwear sites.
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I purchased a Skims bodysuit from Selfridges for the first time. Overall thoughts: - great quality - fairly pricey - very minimal style - easy to get in UK For more detail, watch my full video review!
Returns are almost impossible and item sizes (specifically cotton rib tanks) run hilariously small. I regularly shop Express/Nordstrom/Abercrombie/Ann Taylor and am usually a size medium. Skims tanks are so short and see through - their XL size is like a super-crop. I've received higher quality items from TEMU or Shein lol. I like Good American items but Kim's Skim business is seriously ~SKIM~ping on actual material and quality.
Returns are almost impossible and item sizes (specifically cotton rib tanks) run hilariously small. I regularly shop Express/Nordstrom/Abercrombie/Ann Taylor and am usually a size medium. Skims tanks are so short and see through - their XL size is like a super-crop. I've received higher quality items from TEMU or Shein lol. I like Good American items but Kim's Skim business is seriously ~SKIM~ping on actual material and quality.
Products used:
Tank tops
I purchased the SCULPTING THONG HIGH WAIST… I was so excited, until I tried it on. I doesn't sculpt any part of my midsection. It's smooth because of the material, but I wasn't expecting to still see the rolls I was hiding. The hem on the top came apart. The material was cut as if someone cut up a pair of support stockings. I hate I can't return it. I have to go out and purchase something else. I was hoping for good results, but very disappointed.
Products used:
SCULPTING THONG HIGH WAIST | SIENNA × 1
SIENNA / L/XL
I wish I could say I love the items but never received them. The items were shipped through UPS and handed off to USPS Mail Innovations and held at a local USPS facility (supposedly at my request) but the tracking number was not in the USPS system so even if I wanted to go pick it up, I didn't know which post office nor would I have had a tracking number that they could use to locate the item. I don't understand why a new company like SKIMS would take a chance on a JANKY second rate mail carrier. Makes no sense.
Tip for consumers:
Lobby company to choose more reliable shipping carrier
Products used:
Never received
The dress is great but the sculpting thong is NOT! It looks great when you first put it on but the sculpting band just rolls down after a minute... Maybe it would work on someone with no stomach fat at all? Is it really considered shapewear though if that's the case?
The underwear also came with no hygiene label/strips on it, hoping it's not a used product.
Disappointed.
Products used:
Slip lounge dress and mid scultping thong.
I was very excited about my order but…. Unfortunately
My leggings ripped on first day of wearing them and for paying so much I expected higher quality.
Horrible service they don't want to go out of their way to help, I have a return and they provide a return label but the merchandise Never made it back to them. UPS will not accept a claim from me. UPS needs the claim to be submitted by SKIMS but they are not willing to do that and they are not refunding for the merchandise that I shipped them. Horrible horrible service will never shop from them.
Order #SB*******
Not happy at all, i returned 2 items with return label provided, I keep getting the run around about how I need to call USPS, now UPS. They tell me I need to contact seller. Basically package never got to them even this says delivered on UPS and skims is saying they haven't received, how is this my problem when using there return shipping label, this is super frustrating. Tired of reading the automative emails, I just Guess I won't be getting a refund nor do I have the items. Very disappointing. Not happy at all with skims. Don't order from this company!
Please keep away from this products. The quality is so poor! I won't buy anything anymore from them. You will watse your money and time.
Skims I cancelled my order why do I still have to pay Klarna for it? Literally stealing money from people, Great!
Worst customer service ever.
Charge me for what I had cancelled in 16 minutes wrong order but no customer service,
No phone number
Wrote emails one response which made no sense don't waste your time buying from this company. Please read reviews of customers in all sites it is terrible. Lesson learned
Tip for consumers:
I love the title of company.
skims and totally rhymes with SCAMS
Or SKAMS!! No wonder Kandrashian is a billionaire cause she was a Scam to begin with .
I ordered from skims had to return its been a month now and no refund that don't have customer service so you can talk to someone just a # to text that keeps giving me the same generated message I will never buy from them again there's better products out there that actually take care of there customer.
Quality was below average and fit was very poor. My typical underwear size is large and I ordered medium because reviews said they run large. They stretched out within an hour (unheard of for microfiber stretchy fabric!) and were shapeless and all over the place. Because they were underwear, I had to throw a $20 pair in the trash after one wear. I returned everything else in my order because the fit was terrible for everything. I was also charged a fee for returns, all because THEIR sizing was terrible and far larger than industry norms. Tons of money wasted for nothing. I'm out about $40 for shipping, trashed undies and loss of the discount for buying 3 pairs, with nothing to show for it.
To top it off, you can't leave a review! My guess is, they only invite a review if they know you love the product. Most reviews are positive. Horribly deceptive and fraudulent to censor negative reviews.
Horrible! I'm so disappointed! I order a small jumpsuit (I'm always a size small) and I couldn't zip it up! I tried returning or exchanging it for a bigger size and customer service said their warehouse isn't set up for returns or exchanges and there's nothing they could do! What a joke! I've never had this poor of an experience with an online store, I feel like I've been ripped off!
Tip for consumers:
Don’t buy.. sizing isn’t accurate and you can’t refund or exchange!
Products used:
Jumpsuit
I received two last night from their sale. They are beautiful and the material is so soft and stretchy. The shirts appear well- made. My review is for their sizing. It is way off. For ref I am 5'4"and 108 pounds. I read many reviews before ordering. I am a small. Based on reviews, they run pretty small. I actually ordered X LARGE which was so funny to me. Well, they are a normal size small. No way are they an XL. I am lucky i can even wear them, as i believe theyre a Small. I think a heavier woman should not buy this product, it will not fit.
Tip for consumers:
My 2 t shirts were final sale, so im glad i can wear then,
Products used:
T shirts
I just received them, have wanted to try any of the boxers for a long time. I did read reviews first, which led me to believe I should go up one size. Glad I listened. I am always a Small in everything. I'm 5'4" and 110 pounds, for reference. I bought MEDIUM cotton boxers and they are a perfect fit! Small Wouk's have been to small. I also got the matching cotton rib tank but in a Small, using their size chart, and it's fine. I'm 32 C on top.
Tip for consumers:
Size up one size in the cotton rib boxers! I’m a small but I got medium and it fits perfectly.
Products used:
I bought the cotton rib boxers and matching tank top.
I bought 3 different ones to try hoping that one would look good under my dress. Well I don't even know where to start. One of them that I really wanted to wear under some jeans as a one piece was completely see through. Another one didn't hold anything together even though I bought a size down thinking it would be nice and snug. But was like I was wearing nothing cause wasn't snug at all. And the last one that I really wanted to work was hilarious when I opened the package. It was the size of my arm! There was no way I could get a leg in that thing. Even after I followed the size guide. So I requested a return and sent all of them back. It has been a week now with no response to any email I have sent. And no refund yet. Says 5-7 days for refund. But now that I can't even get a reply after sending emails I'm wondering if I'm gonna get my return. I will never buy skims again. It's just a name that we r paying for not the product. I legit thought they would have been so much better but was wrong and will not spend that much again on these. I hope I get a response or a refund soon being that this is suppose to be a professional company
What a rip off. Was excited to wear a bandeau to a wedding. One hour into the wedding, the band completely rolled under my breasts. I also wore the high brief. This rolled completely down under my stomach. Rediculous for what I paid for and cannot wear again. No wonder Kim K is getting rich off of her customers.
Tip for consumers:
Items fit when tried on. As movement occurred within an hour bra band rolled down and brief band rolled down.
Products used:
Bandeau and high brief
After getting 5 items, I immediately put the other 4 back in the bag, and tried to return the very same day. Virtually no customer service whatsoever! Unable to reach anyone on the phone, the website portal does not allow the return and I tried several times. I finally emailed the company and received a generic response from someone who definitely did NOT even bother to read my email before writing her reply. Thanks for nothing Julia! After a third and final email I reached out to my CC Company to handle it. Seriously...just fix your website and answer your calls! For a company as big as Skims, it's not rocket science! I have tried other products that are Far Superior to Skims. I don't get the hype at all!
First I got an used item, nasty, smelly and dirty. They offered to send it back for free or have 15% off from next order. NO THANKS, so I returned two items (another one was not used, just poor quality) with return label provided.
First they said I sended only one piece, then they said oh, you did send both items wait for the refund.
After weeks of waiting for a promised refund Skims suddenly claimed that I didnt send that another piece of clothing after all!
Product never got to them even this says delivered on DHL and now Skim is saying they haven't received this another product.
They refunded another one.
I won't get a refund nor do I have the items anymore.
And it was Skims who first ruined this order by sending me this skin cell -body.
Don't order from this company! They scam you and dont check product quality before shipping!
You get used items.
Someone should take this scam store to the court and demand legal actions.
Shame on Kim Kardashian for this, she should be embarrased for these horrible reviews!
Reached back out. Never received refund. Skims stole hundreds of dollars from me. Reached back out. Never received refund. Skims stole hundreds of dollars from me.
Definitely did not have the support it promised. Spanx is so much better. Don't waste your money. Move on folks, nothing to see here.
Horrible quality of the bra. Lasted one month only and then stretched out. Would strongly recommend not buying it.
Tip for consumers:
no
Products used:
at home
I spend 1 hour of my day buying over 500$ worth of skims. Paid the extra 10$ for shipping. It was supposed to arrive 5 to 7 business.
Three weeks later I hear nothing so I write to them they apologize and refund me the $10 I write back and ask them. When am I getting my order? They cancelled my order and tell me they're going to refund me what kind of $#*! company is that? ******* customer service. Considering they make their clothes for 2 to 3 dollars each they should've sent me the whole order for free and apologized. That's what loyal customer service is. Is that what happens when you get to Rich?
Worn twice and started to split really expensive for such poor quality
Customer services not helpful
Do not waste your money and buy.
The fabric on the SKIMS PERFORMANCE HIGH-WAISTED BIKE SHORT are cheap and uncomfortable. Also no return option on these so i wore them since they were $98. Within 10 minutes I could not take how uncomfortable the fabric was I had to change. Dont waste your money on the bike shorts. I do however, love the SOFT SMOOTHING SEAMLESS BRALETTE
Products used:
SOFT SMOOTHING SEAMLESS BRALETTE
I ordered a bra 2¹/² weeks ago from Skims and still haven't received it! I emailed customer service the person was super sweet but it's now December 7th and still No Bra for the amount of money I spent this is crazy! I emailed them as of 12/6/23 it still has not shipped from the company to me! Crazy
Tip for consumers:
Shipping sucks and you have to pay extra
Products used:
Bra
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