Jen g.

I ordered on January 29th. Payment processed immediately, order did not ship for over a week. On February 9th ( after many inquires via email about my order & "tracking") I get an email my order has been refunded.
Zero customer service in my opinion. The company claim is for some reason the order was sent back to their warehouse and they don't reship. I was home every day, I have a ring camera & there was never an attempt to deliver my package. Skims did not ship the items out & then cancelled and refunded my order. Would not recommend this company.in my opinion they definitely owed me the refund for the wait, a good company would have ALSO SENT THE ORDER NEXT DAY AIR THWIR EXPENSE.