business logo of SKIMS
skims.com
minimalist, casual, lounge womenAge 19-25, 26-45
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About the Business

SKIMS is an innovative brand transforming the underwear, loungewear, and shapewear market. Committed to inclusivity, SKIMS offers a wide range of products designed for all body types, prioritizing comfort and style with high-quality materials and versatile designs for every occasion.


skims.com
USA
Founded in 2019
Clothing item from SKIMSFashion apparel by SKIMSMerchandise from SKIMS clothing lineSKIMS fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6
Free Shipping: sometimes
Free Shipping Detail: for orders over $75

Returns

Return Policy: not free
Return Instructions: new, unworn, and unwashed merchandise may be returned for a refund
Return Cost: $6 shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: minimalist, casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2X, 3X, 4X, 5X)

Customer Service

Support Channels: chat, email, text, contact form
Support Email: help@skims.com

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Afterpay

How would you rate SKIMS?
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Reviews Summary

SKIMS has a rating of 1.3 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SKIMS most frequently mention and customer service. SKIMS ranks 118th among Underwear sites.

service
21
value
22
shipping
25
returns
18
quality
21
Illinois
1 review
5 helpful votes
Follow Kim B.
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Don't waste your money
June 21, 2022

What a rip off. Was excited to wear a bandeau to a wedding. One hour into the wedding, the band completely rolled under my breasts. I also wore the high brief. This rolled completely down under my stomach. Rediculous for what I paid for and cannot wear again. No wonder Kim K is getting rich off of her customers.

Date of experience: June 21, 2022
California
20 reviews
15 helpful votes
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Nice but not special
December 18, 2021

I personally think the SKIMS underwear is nothing different from what you can get at any underwear brand. However, I do really like their Fits Everybody tops and bodysuits.

Quality: The tops are a different material from the bodysuits and are more see through because they are one layer. Therefore, if you tend to go braless, I would recommend only getting darker colors in the tops. The bodysuits are double lined and feel really compressive!

Sizing: I would size down if you're between sizes for the tops and stick to your own size for the bodysuits. I'm usually a size 2/4 in tops and the XS fit great in the tops, S in the bodysuits.

Date of experience: December 17, 2021
Canada
2 reviews
4 helpful votes
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Bodysuit
May 14, 2023

I guess it was pretty good, not sure about cost for value though! The fit is good which is fav part. The material is decent.

Date of experience: May 12, 2023
Washington
2 reviews
6 helpful votes
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Not worth the $$
August 9, 2024

I bought an oversized sweater for $78 and it is so uncomfortable on the inside. You would think for the price tag it would be soft, nope, it is so scratchy and uncomfortable to wear. I also bought 3 lounge pants. I tried to cancel.my order about 2 hours after I made it and the customer service representative said I could not cancel at all. Returns are a pain in the rear and the material is Shein quality at best! Save your money and buy from a different business!

Date of experience: August 9, 2024
Australia
1 review
3 helpful votes
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Disappointed...
November 30, 2022

The dress is great but the sculpting thong is NOT! It looks great when you first put it on but the sculpting band just rolls down after a minute... Maybe it would work on someone with no stomach fat at all? Is it really considered shapewear though if that's the case?

The underwear also came with no hygiene label/strips on it, hoping it's not a used product.

Disappointed.

Date of experience: November 30, 2022
Finland
1 review
0 helpful votes
Follow Anna T.
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First I got an used item, nasty, smelly and dirty. They offered to send it back for free or have 15% off from next order. NO THANKS, so I returned two items (another one was not used, just poor quality) with return label provided.
First they said I sended only one piece, then they said oh, you did send both items wait for the refund.
After weeks of waiting for a promised refund Skims suddenly claimed that I didnt send that another piece of clothing after all!
Product never got to them even this says delivered on DHL and now Skim is saying they haven't received this another product.
They refunded another one.
I won't get a refund nor do I have the items anymore.
And it was Skims who first ruined this order by sending me this skin cell -body.
Don't order from this company! They scam you and dont check product quality before shipping!
You get used items.
Someone should take this scam store to the court and demand legal actions.
Shame on Kim Kardashian for this, she should be embarrased for these horrible reviews!

This is what they sended, it wasnt even wrapped in plastic, just mushed in the box. This was obviously worn item, it had so many skin cells and stains in it, and lower parts were really stretched!
Armpits had deodorant stains.
This suppose to be new item…
+2
Date of experience: October 30, 2023
Georgia
4 reviews
5 helpful votes
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Not recommended
October 7, 2022

After taking measurements (Instructions per SKIMS) I ordered a bra. The delivery time wasn't bad but the bra was WAY too small & the quality was so so. Returning was a hassle & they charge $6 for return or a store credit. I don't plan on buying anything more from them in the future so paid the $6.

Date of experience: October 7, 2022
Hawaii
1 review
1 helpful vote
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Disappointed
September 13, 2023

Order #SB*******

Not happy at all, i returned 2 items with return label provided, I keep getting the run around about how I need to call USPS, now UPS. They tell me I need to contact seller. Basically package never got to them even this says delivered on UPS and skims is saying they haven't received, how is this my problem when using there return shipping label, this is super frustrating. Tired of reading the automative emails, I just Guess I won't be getting a refund nor do I have the items. Very disappointing. Not happy at all with skims. Don't order from this company!

Date of experience: September 13, 2023
California
1 review
2 helpful votes
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Horrible service they don't want to go out of their way to help, I have a return and they provide a return label but the merchandise Never made it back to them. UPS will not accept a claim from me. UPS needs the claim to be submitted by SKIMS but they are not willing to do that and they are not refunding for the merchandise that I shipped them. Horrible horrible service will never shop from them.

Date of experience: July 6, 2023
GB
1 review
0 helpful votes
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Ripped off
August 7, 2023

I was very excited about my order but…. Unfortunately
My leggings ripped on first day of wearing them and for paying so much I expected higher quality.

Date of experience: August 7, 2023
California
1 review
5 helpful votes
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Overrated
April 24, 2022

I purchased the SCULPTING THONG HIGH WAIST… I was so excited, until I tried it on. I doesn't sculpt any part of my midsection. It's smooth because of the material, but I wasn't expecting to still see the rolls I was hiding. The hem on the top came apart. The material was cut as if someone cut up a pair of support stockings. I hate I can't return it. I have to go out and purchase something else. I was hoping for good results, but very disappointed.

Date of experience: April 24, 2022
North Carolina
2 reviews
6 helpful votes
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Terrible shipping
March 29, 2021

I wish I could say I love the items but never received them. The items were shipped through UPS and handed off to USPS Mail Innovations and held at a local USPS facility (supposedly at my request) but the tracking number was not in the USPS system so even if I wanted to go pick it up, I didn't know which post office nor would I have had a tracking number that they could use to locate the item. I don't understand why a new company like SKIMS would take a chance on a JANKY second rate mail carrier. Makes no sense.

Date of experience: March 29, 2021
California
1 review
2 helpful votes
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Waste of time
July 11, 2022

I bought 3 different ones to try hoping that one would look good under my dress. Well I don't even know where to start. One of them that I really wanted to wear under some jeans as a one piece was completely see through. Another one didn't hold anything together even though I bought a size down thinking it would be nice and snug. But was like I was wearing nothing cause wasn't snug at all. And the last one that I really wanted to work was hilarious when I opened the package. It was the size of my arm! There was no way I could get a leg in that thing. Even after I followed the size guide. So I requested a return and sent all of them back. It has been a week now with no response to any email I have sent. And no refund yet. Says 5-7 days for refund. But now that I can't even get a reply after sending emails I'm wondering if I'm gonna get my return. I will never buy skims again. It's just a name that we r paying for not the product. I legit thought they would have been so much better but was wrong and will not spend that much again on these. I hope I get a response or a refund soon being that this is suppose to be a professional company

Date of experience: July 11, 2022
California
1 review
0 helpful votes
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Horrible quality of the bra. Lasted one month only and then stretched out. Would strongly recommend not buying it.

Date of experience: December 22, 2023
California
1 review
0 helpful votes
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Where do I even start with this company. First off, Skims deletes any negative reviews and harasses anyone who tries to expose their scams on social media via paid bots. As stated in another review posted on here, if you check their socials, you will NOT see any real reviews. If you try and state anything on their socials, your comment will be deleted or you will be harassed and belittled by paid bots. With that being said, I bought from Skims for the first time, and considering everything is extremely expensive, it came out to almost $400. I placed two orders, one order containing a few final sale items. Items came poorly made and damaged so customer service gave me a one time courtesy to return both regular and final sale items for a full refund. All products were low quality and not worth the nearly $100 per item price tag. After the parcel being delivered to their warehouse, months go by and no refund is issued for either of my orders. Reach out to their customer service who claims they have not "received" my return despite the tracking showing delivered months prior. The mess continues when I dispute things with paypal. Their customer service claimed so many lies I can't even keep track. First they did not receive my return, then they did receive my return but my items are ineligible for a refund, then they can process a refund but my disputed case prevents them from processing my full refund, then their warehouse claimed to not have received all my returned items and THEN claiming they did receive all my returned items. Their tactics include gaslighting, dodging questions, and just wearing a customer down in hopes they will just forfeit their money and screw off. They WILL do anything to withhold your money, they WILL gaslight you for bringing things to their attention, and most importantly WILL spin you in hopes you never reach back out. Canned responses and misleading responses. Another extremely annoying tactic is completely dodging clear questions with no room for interpretation and finding a way to not only never address the question you asked but BLAME YOU. I rarely ever write negative reviews but this company takes the cake for awful. If you really feel the need for their clothes buy from Nordstrom. This company is unbelievable.

Date of experience: June 27, 2024
Azerbaijan
4 reviews
14 helpful votes
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Very bad
October 8, 2020

Please keep away from this products. The quality is so poor! I won't buy anything anymore from them. You will watse your money and time.

Date of experience: October 8, 2020
France
1 review
4 helpful votes
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Don't
October 2, 2023

Skims I cancelled my order why do I still have to pay Klarna for it? Literally stealing money from people, Great!

Worst customer service ever.

Date of experience: October 2, 2023
GB
1 review
0 helpful votes
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Poor quality
July 5, 2023

Worn twice and started to split really expensive for such poor quality
Customer services not helpful
Do not waste your money and buy.

Date of experience: July 5, 2023
Illinois
4 reviews
10 helpful votes
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As soon as I hit submit for my Skims order SB******* I noticed my address was incorrect. In seconds I contacted customer service. I knew I was in trouble when you could only reach customer service via text or email. No customer service phone number is a huge red flag. I reached out to both and provided my new address. At which point I received a response saying my order had already gone to the warehouse. What? How is customer service unable to process a simple address change within seconds of a purchase? Instead I was instructed to cancel the order and reorder. I sent a response immediately confirming I would like the order canceled. No response from Skims. I sent a response each day for 4-5 days now requesting cancellation of the order and Skims is not responding. Another red flag I mistakenly over looked is there aren't customer reviews of the website or FB page. It actually difficult to find places to write a review. Good business encourage and boast reviews. I'm disappointed to share Skims is a scam. Skims is unprofessional and lacks the ability to provide the most basic customer service relations. The only way to shut this illegitimate business down is to report it to the BBB so Skims can no longer process credit cards and has to shut down. I guess now that Kim is no longer on Kayne's payroll she's destitute to stealing from the low income and middle class. Isn't it ironic the company is called Skims? Shouldn't it be called Kimmy is Skimming again.

Date of experience: January 23, 2022
Rhode Island
1 review
1 helpful vote
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Did not have the support it promised
July 11, 2023

Definitely did not have the support it promised. Spanx is so much better. Don't waste your money. Move on folks, nothing to see here.

Date of experience: July 11, 2023