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I made an order Jan. 24. My order has yet to ship and when I tried to call an ask what's going on no answer. I have called four times. The first time I just get a busy signal. The last three time I waited for about 15 mins and then a recording comes on saying we can't process your call at this time please call back later. I tried to send them an e-mail and the page wouldn't load. What is going on?
Since I originally wrote this review I have been contacted and a partial refund has been given. My order has now been sent out on delivery.
Ashley D.'s review of Adore Me earned a Very Helpful vote
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Hello Ashley,
Thank you for your review and for letting us know!
We are deeply sorry to hear you had such an unpleasant experience with your order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
This is why, we deeply regret the bad experience this has caused you. We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
Furthermore, we are also diligently working on improving our customer relationship interactions, both over the phone and email.
We are however happy to see that you have been in contact with our customer relationship representatives and they assisted you with a proper resolution for this situation. Moreover, as your order has been already shipped from our warehouse, it will be soon delivered.
We do appreciate your patience and understanding in this matter.
Should you have any other question or concern, please let us know. We are always happy to help!
Best,
Adore Me
help@adoreme.com