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I'm from Canada and thought I'd try and order from adore me..but what if the size doesn't fit?
can I return for an exchange and what about shipping costs

asked by Suzanne L. on 4/12/17

3 Answers
Don't order from them, they will not ship it
Helpful (1)
I just unsubscribe from adore me today I been there customer over 2 years . I always ordered stuff and never did really pay attention when I will get my items but this year December 1 I placed in my order and today is December 17 I havent recd it and Im going out of town on December 12 I emailed them asking plzzz do overnight shipping at least one of the items but nope they ignored my request I even called them they said Roy was gonna call me back and he never did and prior to this they send me my set with the bra missing !!! Basically Im very disappointed . Stay awayyyyyyyyyyyy they lie Im not a picky customer but them ignoring my emails was not acceptable and plus they always did mess up my order I just didnt care much cuz if it fits Im ok even if it didnt I gave there items to my friends thats why I never cared !! Plzzzx stay away and I did email them Im going to write a review about them. Everyone should know
Helpful (0)
Hello Suzanne,

Thank you for contacting us with your request!

We are truly happy to see that you have the intention to make a purchase from our website. We hope that your experience with us will be simply adorable!

I would like to inform you that our warehouse is located in New Jersey, and orders to Canada typically take 7-10 business days without factoring in time spent at customs.

In order for you to be able to purchase the perfect size, please be advised that every lingerie brand sizes their products slightly differently, so its best to consult our bra fitting guide before ordering a different size from our website: http://www.adoreme.com/size-guide. You will see here option of measurements for bras and panties, swimwear, lingerie and so on.

However, if this set is not going to be a perfect fit for the first time, on our Adore Me page we have a Frequently Asked Questions section where our exchange and return policy is explained.

Here you can find more information regarding the exchange process: http://help.adoreme.com/hc/en-us/articles/115003474328-What-s-your-free-exchange-policy- and also here we have the return process explained: http://help.adoreme.com/hc/en-us/articles/115003473828-How-do-I-return-an-item-).

Because we understand that shopping online for intimates can sometimes be tricky we have free exchanges and easy returns for our valued customers. Furthermore, you can always contact us at help@adoreme.com with questions regarding the exchange process and a friendly agent will be more than happy to assist you!


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