Makini A.

SUBSCRIBE BEWARE! The quality of the product is average, but it is congruent with the price point. However, the customer service leaves much to be expected. My last shipment was lost in transit somewhere, however the tracking information was convoluted and it was not clear how to follow up so I decided to call AdoreMe. I called twice, the first time I was on hold for 20 minutes before there was an answer and I was put on hold again (no hello or acknowledgement, just a pick up and pres the hold button again), then I was on hold another 5 minutes before the phone just disconnected. I called back and held for 45 minutes before getting a live person. While holding, I decided I would cancel my membership but there is no quick way to cancel your membership. They make it super easy to skip months, suspend your membership for two months at a time, and get refunds (I suspect this is so they can boast inflated membership numbers). The only way to cancel is to call or send an email (see above regarding problems with trying to get someone to answer). I have a problem with companies that are very accessible when you are giving them money but unavailable when there is a problem. Further, I attempted to post a comment on their facebook page and they review all posts before allowing them to post.