Okay so I will admit Apple makes a decent product for the most part. The biggest problems are support and software. Software... With each new release of iOS or MacOS, the software becomes more restrictive and controlling. Things you could do in the previous version are restricted in newer versions. For example, once upon a time, you could add extensions to Safari for a better online experience. Apple then took that away, allowing only those extensions they think you should have. How Orwellian of them, There are other examples that involve audio units (small audio extensions such as an equaliser). Apple took away the ability to use third party AU's, which are typically better than Apple's (market monopoly). (EDIT: Apple has since restored the ability to use third party AU's. I imagine extreme pressure from musicians and artists forced them to give in.) Then they came up with GateKeeper that keeps you from installing apps unless they are approved by Apple. Kind of like iPhone, where you can't install anything that's not on the app store. Big brother is controlling YOUR computer. I eventually dumped MacOS and installed Linux. Basically the same OS, just different interface. I can still run everything I need, just no longer held prisoner by Apple.
Hardware... so here's a two TRILLION dollar company that won't take responsibility for their own mistakes. Over the years the MacBook, for example, has been plagued with different problems from faulty keyboards, to improperly installed graphics chips, to displays that delaminate and fall apart, to substandard components on the logic board that prematurely fail. In EVERY CASE, Apple was forced to fix the problems by class action lawsuits. They knew the problems existed for years, but absolutely refused to do anything until the courts forced them. Also, they would completely LIE to the customer and try to blame in on something the customer did... This happened recently with the upgrade to the new Big Sur Macos. Big Sur would reflash the system BIOS chip with new firmware during installation. On 2013 and 2014 MacBook Pro 13 inch laptops, the BIOS was being corrupted causing the laptop to stop powering on. I was at the Apple store when I heard one of the "Genius Bar" attendants tell a customer that it has never happened before. I walked over and told the customer to Google it, because it's all over the internet. The Big Sur update was corrupting one of the chips on the logic board. With tens of thousands of the 13" MacBook Pro's having this problem, Apple still claims it's not their problem.
Don't get me wrong, I like my macbook and my iphone. I'm just moving away from them because of Apple's Draconian attitude toward what I am "allowed" to do with my devices and the fact that they refuse to take responsibility for their own mistakes, poor designs in some cases, and inferior components (the ones on the logic boards that constantly fail).
Customer service? What customer service? I returned a £2500 MacBook Pro after only having it for less than a six months. It stopped powering on. They said It had liquid damage because the moisture indicators on the logic board had started to turn slightly pink (they turn red when exposed to moisture). The laptop had never been near water, nor had it ever left my home. These indicators are so sensitive, the high humidity in the UK will cause them to start to turn pink. He told me he couldn't do anything because the moisture indicators show moisture exposure... then he offered to sell me a new laptop. Come to find out later, this model was plagued with a component failure on the logic board that cause the no power issue and apple eventually replaced the logic board under "extended warranty."