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James"Jay" H.

4 Level 4 Contributor
  • 34 Reviews
  • 13 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Shopping, Business

Member since June 2020

  • Reviews

    34

  • First Reviews

    9

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    224

Review Distribution

About Me

Just an Irish lad, trying to give people some insight as to my experiences. Hopefully this site isn’t a huge scam like Trustpilot. I just write about experiences I've had my life. If it's good, I'll tell you. If it's bad, I'll give you all the specifics I have along with the where's, why's and how's. I'm big on customer service. I think if I'm spending my money with a company, they BETTER have good customer service. Far too many businesses seem to forget about you after they have your money.

How I Can Help

Ask me. If you read one of my reviews and you have a question, just ask. Ex military photographer, computer repairs (no, not a component swapper. I do logic board repairs, etc.), certified network engineer, and a German car mechanic for ten years.

Interests

Computers... mostly what I do. I repair mostly Macs. Logic board repairs Apple says can't be fixed

34 Reviews by James

11/18/20

I've been ordering from Tesco for a few years now. I'm satisfied for the most part. Drivers are great, customer service is friendly and responsive. Selection is good and shortages are seldom. Now the bad... Drivers will appear on your doorstep early... very early without so much as a text or call. I had a delivery arrive 1 1/2 hours early with no warning. They have mobile phones, why not use them? Second is short dates... the people who go and collect the food for delivery need to pay more attention to the expiry dates on the food. I placed a £60 order and half of the items that were delivered were due to expire within 2 days! This order was supposed to last at least a week! I ordered Cravendale milk, which is a long lasting filtered milk that usually expires 3 weeks from the delivery date, arrive with less than a week before the expiry date! I can't stress the short date problem enough. They don't provide a contact email address, but their phone service is very good. I have never waited more than 4 minutes to speak with someone and the problem gets sorted in even less time. Compare that to Sainsburys, where I waited on hold for 46 minutes, only to have a rude person suggest I was lying about damaged groceries. I never received the refund either! Tesco did the refund in less than an hour. I received an email saying my refund had been processed, then immediately after, my bank app notified me of the deposit to my account. After shopping many places online, Tesco seems to be a bit better than the rest.

11/18/20

If you live in the UK, don't waste your time. It doesn't work. None of the features work properly and it displays prices in USD, even though my location is set to UK. It doesn't track anything nor does it make any suggestions. Completely useless.

11/17/20

Asda usually has good prices and good brands. I haven't experienced any terrible shortages. Grocery delivery is another story. First and foremost, your order is delivered with NO BAGS! Who wants to make 20 trips from the front door to the kitchen? Not me. Also, they don't want to talk to you if you have a problem. Getting to speak to a real person on the phone is next to impossible and there is no link for an email address. This tells me they couldn't care less if your order even arrived of if you have a problem with the order. These two things are enough for me to order elsewhere. There are other places that treat customers better and actually provide good service. Again, Asda does provide a good selection and I've only been short dated on one item that was delivered. They offer good value for the money, but they fall very short on customer service. Want my business Asda? EARN IT! Low prices aren't a substitute for acceptable customer service.

11/16/20

Ok, so I ordered an item online using Ebuyer's eBay site, as the item was £20 cheaper through eBay. It seems they don't read messages very often. When I had placed the order, my work address comes up as default and the order was placed for that address. My work is shut down until December and there is no one on site to receive the parcel. A few minutes later I realised what I had done and immediately messaged Ebuyer to cancel the order so I could place the order again with my home address. I even called them and gave them the eBay order number and explained the situation. Needless to say, the shipping department obviously doesn't read their messages and two hours later the order was marked as shipped on my eBay account. In actuality, it's sitting somewhere in their shipping department awaiting pickup because the tracking number has not registered with the carrier yet. Had they just read the email or even listened to the person I spoke to on the phone, this could have been sorted in a few minutes. Now, the parcel will probably be delivered somewhere else and lost as these dodgy delivery companies refuse to return undeliverable parcels to the shipper. I see another PayPal battle ensuing... keep watching as I'll probably add more to this one..

scottk101
Kat L. – Ebuyer Rep

Morning James,

I am so sorry to hear this.

So I can have a look in to this further please could you email the order number to Chelsea@Ebuyer.com and I will be back in touch shortly.

Kind Regards,
Chelsea

11/10/20

I used Swappa a great deal when I was working in the USA. Swappa is for buying mobile phones, tablets, laptops and other electronics. The site is absolutely brilliant. It's somewhat similar to how eBay "buy it now" feature works, but without the headaches and problems of eBay. Scamming just doesn't happen on Swappa. If it does, the deal quickly stopped and money is refunded. I have purchased dozens of items from Swappa. Never had a problem. Never had a scam. If you're selling something, the fees are extremely reasonable. The Buyer pays the Swappa fee and the seller pays a tiny commission to Swappa for the sale.

11/10/20

Okay so I will admit Apple makes a decent product for the most part. The biggest problems are support and software. Software... With each new release of iOS or MacOS, the software becomes more restrictive and controlling. Things you could do in the previous version are restricted in newer versions. For example, once upon a time, you could add extensions to Safari for a better online experience. Apple then took that away, allowing only those extensions they think you should have. How Orwellian of them, There are other examples that involve audio units (small audio extensions such as an equaliser). Apple took away the ability to use third party AU's, which are typically better than Apple's (market monopoly). (EDIT: Apple has since restored the ability to use third party AU's. I imagine extreme pressure from musicians and artists forced them to give in.) Then they came up with GateKeeper that keeps you from installing apps unless they are approved by Apple. Kind of like iPhone, where you can't install anything that's not on the app store. Big brother is controlling YOUR computer. I eventually dumped MacOS and installed Linux. Basically the same OS, just different interface. I can still run everything I need, just no longer held prisoner by Apple.
Hardware... so here's a two TRILLION dollar company that won't take responsibility for their own mistakes. Over the years the MacBook, for example, has been plagued with different problems from faulty keyboards, to improperly installed graphics chips, to displays that delaminate and fall apart, to substandard components on the logic board that prematurely fail. In EVERY CASE, Apple was forced to fix the problems by class action lawsuits. They knew the problems existed for years, but absolutely refused to do anything until the courts forced them. Also, they would completely LIE to the customer and try to blame in on something the customer did... This happened recently with the upgrade to the new Big Sur Macos. Big Sur would reflash the system BIOS chip with new firmware during installation. On 2013 and 2014 MacBook Pro 13 inch laptops, the BIOS was being corrupted causing the laptop to stop powering on. I was at the Apple store when I heard one of the "Genius Bar" attendants tell a customer that it has never happened before. I walked over and told the customer to Google it, because it's all over the internet. The Big Sur update was corrupting one of the chips on the logic board. With tens of thousands of the 13" MacBook Pro's having this problem, Apple still claims it's not their problem.
Don't get me wrong, I like my macbook and my iphone. I'm just moving away from them because of Apple's Draconian attitude toward what I am "allowed" to do with my devices and the fact that they refuse to take responsibility for their own mistakes, poor designs in some cases, and inferior components (the ones on the logic boards that constantly fail).
Customer service? What customer service? I returned a £2500 MacBook Pro after only having it for less than a six months. It stopped powering on. They said It had liquid damage because the moisture indicators on the logic board had started to turn slightly pink (they turn red when exposed to moisture). The laptop had never been near water, nor had it ever left my home. These indicators are so sensitive, the high humidity in the UK will cause them to start to turn pink. He told me he couldn't do anything because the moisture indicators show moisture exposure... then he offered to sell me a new laptop. Come to find out later, this model was plagued with a component failure on the logic board that cause the no power issue and apple eventually replaced the logic board under "extended warranty."

11/10/20

I use eBay quite often for the most part. I switched to them after experiencing Amazon's dodgy search engine and business practises. You really need to beware of what is offered. READ IT CAREFULLY! There are plenty of dodgy sellers that will say one thing in the title, but something totally different in the advert. For example I was looking at a MacBook pro computer from 2014. The title said it was brand new. The description said it was refurbished with "brand new refurbished parts." A clear conflict in terminology to confuse potential buyers.
The real problem with adverts like these is eBay refuses to do anything about them. You report the advert, but it's never removed or changed. This particular advert is still there, unchanged after reporting it weeks ago! Next is the search engine. When I search for something, I am usually very specific about what I want. I include an exact description, model numbers, etc. Do I get what I want? Yes and no, but more often than Amazon. EBay has also adopted the practise of loading your search results with useless rubbish that isn't related to your search. They seem to think it will entice you to buy what ever rubbish they feed you. No... i just close the page and purchase nothing! And finally the area in which you search. Call me stupid, but I thought when you select "UK Only" it means you will only see results from the UK. Nope... You'll get loads of results from the USA and Australia... but not the EU... wonder why. I won't purchase, say a MacBook Pro, from the USA or Australia. You get screwed with Paypal's exchange rate, you get screwed on the shipping and you get screwed on the import tax. Need I say more?
A final note... if you have a problem with a seller, DO NOT CONTACT EBAY! Open a dispute with PayPal instead. Unlike eBay, PayPal is a financial institution and are governed by the same authority governing banks. They are required, by law, to investigate the dispute, just as your bank would investigate. I would say around 90% of the time you'll get a refund from PayPal. If your parcel doesn't arrive, PayPal will require the SELLER to provide tracking information and proof of delivery. EBay requires YOU to prove that you didn't get the parcel... and just how are you supposed to do that?

EDIT: More eBay stupidity... Their search engine is as useless as Amazon! I did a search for a particular SSD that would replace the overpriced SSD in my MacBook Pro. I specifically searched for a 2TB (Terabyte) Sabrent SSD. Notice in the picture, the very first item is a ONE TB SSD! Did I search for a one tb ssd? No, I did not. I searched for a 2 TB SSD.

Tip for consumers:
Be very particular in your search. Be very wary of what eBay shows you in that search. Quite often, they will show you items that are different or incompatible to the item you are searching. Example, I recently searched for a case to fit my iPhone 12 Pro Max... I saw two cases that would fit my phone and hundreds of cases for other iPhones that absolutely would NOT fit. Also take note if the seller will accept returns. Most do not. So if you but the wrong item, you're stuck with it.

Products used:
I purchased what I searched for...

Service
Value
Shipping
Quality
11/10/20

I will relate my personal experience with SurfShark about two years ago. I purchased a membership because of the great reviews and good pricing. However all was not as secure as one would assume. SurfShark uses a kill switch feature, which means anytime the VPN is not connected, ALL internet traffic is blocked. For example if you are browsing a site using the VPN and the VPN connection suddenly drops, the software will completely block all access to the internet so long as the kill switch feature is on. Here's what I discovered... With the kill switch turned on and the VPN disconnected, it appeared the internet was blocked. I accidentally launched TOR browser, which is a secure browser that accesses the internet using relay points, and it connected as if there was no kill switch at all. I could browse and download software as if SurfShark wasn't installed. But my other browsers were blocked. My question is... If TOR could bypass SurfShark's security with such ease, then how many other apps could do the same without me ever knowing? BIG SECURITY RISK. When I reported it to SurfShark, they basically called me a liar and said what I had described was impossible. However when I demanded my money back, they refunded it within an hour! They knew there was an issue, but refused to admit it. So I don't trust them and won't use their service. A final note... quite often their app would say you are connected to one location, but Ipleak, net or ip8.com would show differently. For example, I would tell the app to connect to Netherlands. It would connect and report that it was connected to the Netherlands. However, launch Chrome and go to ipleak.net or ip8.com and it would tell me I'm connected to London, UK by the IP address. Would you trust them after all this?

11/9/20

Most of the problems are in the site itself. Features do not work and there are errors all the time. For example excluding women from certain countries doesn't work. They can still see and contact you. Under your picture is your status. It can say "online", "busy", "working", etc. Depends on what you choose as your status. However, when you choose "Busy" for example, you can still receive chat requests. You are supposed to be able to choose "invisible" and you won't show up as being online... nope... It just changes your status to "invisible." You are still visible, but your status says "invisible." There are quite a few scammers and "ladyboys"... aka pre-op trans genders. Some are almost impossible to tell apart from real women. However, I will say once you have reported one as a man trying to appear to be a female, the profile is quickly removed and the user banned. Cherry Blossoms is cheap compared to other sites, but you get what you get what you pay for... poor functionality and frustration. If you can put up with the crappy website, most of the women are legit. Just beware. If you want to try it, be sure to use PayPal for payment. It's easier to de-authorize payment on PayPal's site when you close your account. I've heard people who use credit cards are being billed for months after they have closed their account.
EDIT: I've been asked if this is a legit company. Yes. They are based in Hawaii USA and they have a business phone number that is available to members (even non paying members). Call them during regular business hours in Hawaii and they will answer.

7/17/20

I ordered delivery from Sainsburys online. Never again. For the premium prices you pay, one would assume you get premium service. Not true. It started when the delivery arrived. The groceries were obviously packed by an idiot. My bread was in the bottom of a bag with loads of tins thrown in on top. Needless to say my bread was smashed. Someone's beer bottles had broken, soaking everything in beer. My groceries were carelessly thrown around, evident by containers that were damaged and opened. With the virus around, I won't eat anything opened. When I called sainsburys to get a refund for the damaged items, I waited on the phone for FORTY SIX MINUTES before I was able to speak to someone, only for them to tell me that I should have refused the delivery. The person on the phone also suggested that I wasn't being truthful about the six items that were damaged and unacceptable. I was completely gob smacked by the treatment. After arguing for several minutes, the person finally said she would have someone call for my bank details to process the refund. I never received a call and never got my £12 refund. In complete contrast, Tesco is less expensive, and if I have a problem, I call and it's sorted in less than ten minutes. I'm not endorsing Tesco in this review. I'm just showing how other, less expensive stores, treat their customers.

6/29/20
Verified purchase

I was looking for a business class flight from IAD to LHR and prices were very high. I found average prices between $8000 and $15000 for a one way flight! I went to the flight guru and they found me a business class flight with SAS for $1147. The same seat was advertised for $10,395 including tax on the SAS website. SAS doesn't have the greatest business class as they need to update the cabin, but it was a good flight none the less.

Tip for consumers:
If you book in advance, around 3 months or so, you'll get a better deal. Airlines like to be sure the planes are full and for some reason, 3 months seems to be the magic number. Also, be careful about revisiting ANY travel site. Each time you come back, the prices rise. if you're going back to a site, make sure you clear the cookies for that site in your browser. This way it looks like your first visit and they'll give you a better deal to make the sale.

6/29/20

Amazon in the United Kingdom is very different from Amazon in the USA. The latter is governed by consumer protection laws, whereas the former is not. For example, I ordered a package of surgical masks for £21. After the order was placed, Amazon changed the seller of my order to a different seller that was selling an inferior version of the mask for less than half the price. My price didn't change, I was still charged £21 even though Amazon substituted an inferior product and they were getting it for a lower cost. When I confronted customer service, they told me I was getting what I asked for at the price I agreed to pay. They wouldn't accept the fact that the product wasn't the same. They told me if I didn't like it, then send it back. I did. I tried to buy masks again, figuring it was an isolated incident. It wasn't. The exact same thing happened. So I sent those back as well. I finally ordered from eBay. I got exactly what I asked for and wasn't scammed so they could keep more of my money.
The search engine... or lack of... Amazon's search engine is basically useless. Amazon isn't interested in helping you find what you want. They are only interested in trying to sell you as much useless rubbish as possible. The industry standard search operators do not work. For example, adding quotes before and after a search term is supposed to show you only the results that contain that particular term... nope doesn't work. Adding a hyphen before a keyword means exclude any results that contain that particular keyword... once again, nope doesn't work. For example, I search for "iPhone 11." I get a few iPhones and thousands of cases. So I add -case to the search, to exclude phone cases from the results. Now I get ZERO phones and all cases. Second... I searched for an iPhone 12 case. Now, if someone is searching for a case that fits a particular phone, it means they own that particular phone. So why is Amazon showing me a few cases for the iPhone 12 and hundreds of cases for iPhones I don't own? Like the iPhone X, the iPhone 11, the iPhone 8... none of these cases fit the 12, so why the EFF are you showing them to me?. A complete and total waste of my time. This is why I do not even bother searching for anything on Amazon and just shop elsewhere. Saves time and total frustration, which is much more important to me than saving a few pennies on a purchase.

6/29/20

If you think Trustpilot reviews are reliable, then think again. Trustpilot is a paid service that improves a company's rating and consumer perception. I have written many reviews with documentation to prove my claims and had them challenged and deleted, even when indisputable proof was supplied. The reason I am sure they are a scam is I was actually solicited on the phone to pay them to get a better rating, after I claimed my business on their site.

CherryBlossoms
6/23/20

Most of the problems are in the site itself. Features do not work and there are errors all the time. For example excluding women from certain countries doesn't work. They can still see and contact you. Under your picture is your status. It can say "online", "busy", "working", etc. Depends on what you choose as your status. However, when you choose "Busy" for example, you can still receive chat requests. You are supposed to be able to choose "invisible" and you won't show up as being online... nope... It just changes your status to "invisible." You are still visible, but your status says "invisible." There are quite a few scammers and "ladyboys"... aka pre-op trans genders. Some are almost impossible to tell apart from real women. Cherry Blossoms is cheap compared to other sites, but you get what you get what you pay for... poor functionality and frustration. If you can put up with the crappy website, most of the women are legit. Just beware. If you want to try it, be sure to use PayPal for payment. It's easier to de-authorize payment on PayPal's site when you close your account. I've heard people who use credit cards are being billed for months after they have closed their account.
EDIT: I've been asked if this is a legit company. Yes. They are based in Hawaii USA and they have a business phone number that is available to members (even non paying members). Call them during regular business hours in Hawaii and they will answer.

James Has Earned 13 Votes

James H.'s review of ExpressVPN earned a Very Helpful vote

James H.'s review of ProPrivacy earned a Very Helpful vote

James H.'s review of Trustpilot earned 9 Very Helpful votes

James H.'s review of CherryBlossoms earned a Very Helpful vote

James H.'s review of Amazon UK earned a Very Helpful vote

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