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    iD Mobile

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Overview

iD Mobile has a consumer rating of 1.2 stars from 5 reviews indicating that most consumers are generally dissatisfied with their purchases. iD Mobile also ranks 160th among Mobile Phones sites. The most common issues with iD Mobile are around customer service, which is not as good as expected by some customers.

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How would you rate iD Mobile?
Top Critical Review

“A atrocity to the good hard working people”

Jack C.
3/26/19

I.d mobile will take as much money as they can off you and does not want to help you out of the sitchuatuion that they put you in they laugh when they find out it costs to ring them then keep you on the line to find out that they can't do anything they kept me on the phone for a hour and lord knows how much that's going to cost me know and I had nothing solved This is a disgrace and will warn every one about this horrible company

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Reviews (5)

Rating

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alexo26
4 reviews
13 helpful votes
March 25th, 2016
3 are such a big company these days that the only way to get access to some decidedly unsavoury and old Skool ways of. Usiness whilst accessing new and very profitable customers is to have a "side" company. Along comes I.D Mobile owned by Carphone Warehouse but on 3's network. I was initially impressed with the deals on offer, but like everything else, the devil's in the detail. After getting my mifi dongle from them in quick time I attempted to register myself with I.D to monitor where I was with my 20gig of data. Initially I tried the app which was a waste of time. A point not lost on various other app users who had left their comments. Then I tried to do register via my browser. Unfortunately, it wouldn't recognise my phone number that I.D had given as it was a mi-fi dongle ( possibly.) So, after failing at that I tried calling them for a few days. Please bear in mind that calling their I.D mobile freefone number (7777) wasn't very free for me, having only purchased a dongle at £20 a month. Needless to say getting through to them on the phone was impossible - a point not lost on many of their complaining customers - After using up my data over a couple of weeks I put the dongle back in the drawer and waited until my new Monthly allowance kicked in. I was blind on how much data i had used, because I couldn't get anywhere with registration. I presumed that, like my previous 3 mobile dongle, it would stop once the data had run out. The first month this did actually happen, but I was then charged £95 for February. I was told the charge was for "data usage". So, lets understand this correctly: For the first month I.d automatically stopped my usage on 20 gig, as per my contract, but apparently then let me run up a huge bill on data for the next! I'm positive (for a start) that I didn't use anywhere near that amount of data, but then to change the rules when you don't or can't get access to your own account is extraordinarily stupid. As a grown up (almost 40 something im pretty sure how much data ive gone through! I have now seen many other people commenting that they have been unable to set up their accounts either, leaving them not knowing anything about their expenditure. This is 3 using " old School" tactics that they can no longer use themselves because they are too much in the public and politicians eyes. So, they've set up another smaller company along with Carphone Warehouse to play the old tricks that all the big boys used to, e.g. like EE, o2, etc. I will be complaining to the Ombudsman and have now asked for my contract to be cancelled. Why do the British public get slammed by Telecoms companies all the time. It's endless the games they play and the money they make out of chaos and nothing other than radio waves.
jackc300
1 review
1 helpful vote
March 26th, 2019
I.d mobile will take as much money as they can off you and does not want to help you out of the sitchuatuion that they put you in they laugh when they find out it costs to ring them then keep you on the line to find out that they can't do anything they kept me on the phone for a hour and lord knows how much that's going to cost me know and I had nothing solved
This is a disgrace and will warn every one about this horrible company
oliviab93
1 review
0 helpful votes
December 27th, 2018
ID mobile has the absolute worst customer support I have ever had to deal with. They are robotic, unhelpful, and completely incompetent.

I have been trying to have my information removed after paying my final bill for months now. They continue to deny my request and do not give me another option for how to do so. Their responses are automated and inaccurate.

If I could give lower than 1 star, I would. I would not recommend them to anyone.
petea38
1 review
0 helpful votes
December 28th, 2017
The customer service and whole experience received from iD mobile is the worst I have ever experienced in my whole life. Trying to speak to anyone who can provide you with even a modicum of understanding of your problems let along try to find or offer a solution is nigh on impossible. After 9 months of a phone not working and no solution offered iD finally agreed to let me exit the contract free of charge as even they realised how pathetic the service had been. But true to form iD didn't even keep this promise and charged me the exit fee (full cost of contract remaining) anyway after I returned my handset as I was told to do. I can't stress enough how bad they were from start to finish and hope no-one ever buys another phone with them and has to go through this. Unbelievable
jeanh68
1 review
0 helpful votes
July 26th, 2017
Took out oay monthly contract on 7th July and received no service , so cancelled on 14th July.
Was told final bill of 89 p would be taken from my account. Told them wasn't paying as never received any service from you, said they would waiver payment.......today checked bank and payment already taken. Must say I am absolutely furious and would not encourage anyone to sign up with iD mobile as worst mobile provider I have ever experienced.!!!!

Q&A (3)

Answer:

No theirs no success with them I'm still waiting on them to reply to me now as I can't solve anything with them because the help line does the complete opposite of what they say they do which is help so now I have to wait for some one to reply back to me from the emails and messages I have left them

By Jack C.
Answer:

They forced me saying it was the only company that would accident me telling me I couldn't use things like my drivers liscence to join any other phone provider But it's a Carphone Warehouse company so what would you expect

By Jack C.
Answer:

It's a legit company it's the mess that I had to deal with yesterday after ringing them up to find out that they won't help you that they charge none I.d number calling them and they make it very difficult to get any where plus the staff at the call center are absolutely rude

By Jack C.

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