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I live in Australia and I noticed iD have been helping themselves to money in my bank. I have no account with iD. As it is so difficult to get in touch with iD I have cancelled the fraudulent direct Debit to stop more money being lost. They responded with a do not respond email saying that they will screw up my credit rating. Australian police cannot investigate as the crime is outside their jurisdiction. ID will do nothing, they are unhelpful and as they are so difficult to get hold of I could not recommend anyone doing business with them. If they treat their customers as bad as I have experienced then just how badly do they treat their staff. Sorry id staff. (yes punctuation nt correctly used but maybe id will be able to read it better).
Tip for consumers:
Almost impossible to get hold of
Products used:
Mobile service .... automatic chat bot
Alan A.'s review of iD Mobile earned a Very Helpful vote
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Hi Alan,
We're sorry, and concerned, to hear about the issues you have been facing with payments being taken without autohorisation. We would like to speak to you as soon as possible, so we can investigate what has happened and ensure this is resolved promptly.
Please email us at yur earliest convenience at socialqueries@idmobile.co.uk and include a copy of this review, and we will make sure this is handled as priority.
I can see you have also left a Trustpilot review, which someone will respond to shortly.
Kind Regards,
The iD Mobile Team.