iD Mobile

Contacting ID mobile is nearly impossible. When you finally talk to a robot it just repeats itself with wrong information. Very poor signal throughout the UK. They would not let me keep my old number as 3 different pac codes would not work. Cannot cancel the contract without paying 23 months bills upfront. Absolute wankers. Do not switch to them.

Great pricing but it comes with a down side. Absolutely no mobile internet coverage pretty much anywhere. I travel across England for work, no matter where I am the mobile internet is utterly useless.
You cannot even use google maps to navigate while walking. Even in central London and Birmingham. The phone tells me I have full signal on 4G which suggests they are severely limiting bandwidth. And a nice 7.8% price increase from today. No happy avoid at all costs!

Absolute scam, I have a new contract phone for over 2 weeks now and still have no service, you can't talk to anyone there, filed a complaint and received no response, spent hours on their "live chat", talking to absolute liars, I'm contacting Ombudsman and if needed taking this matter to court. Stay clear off this horrendous company!

Dangerous company, ordered a phone with them despite it saying I would have signal I had one bar everywhere. Cancelled my contract within 4 days so inside the cooling off period and the charged me £919. Spoke to live chat and the complaint team every day for a week and they said it would be removed only for them to send my final bill of £919 and then locked me out of my account, unable to log into to the app. Please avoid them, they are absolute cowboys are give Currys a bad name.

ID mobile has the absolute worst customer support I have ever had to deal with. They are robotic, unhelpful, and completely incompetent.

I have been trying to have my information removed after paying my final bill for months now. They continue to deny my request and do not give me another option for how to do so. Their responses are automated and inaccurate.

If I could give lower than 1 star, I would. I would not recommend them to anyone.

Worse customer service ever. Unable to speak to anyone about my concerns
You are one of the worst network supplier companies!.
I have been your customer for 7 years, I have 2 numbers with you,
Your upgrade proposal, as far as Samsung is concerned, is only 4 phones
And all I had to do was go to the Carphone Warehouse,
And there I had 40 phones to choose from, also with upgrade plan.
Of course, ID charged an additional fee,extra £20,
for the upgrade, calling it -Pro-rated line rental!
Is there a fee for the upgrade? Oh no
You don't care about regular customers!
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Signed up in February, didn't get a SIM card for well over a week and then another couple of weeks before it worked. Was promised £20 compensation plus £50 after 3 months as a promotion. Still waiting for both and phone still doesn't work. Now my complaints aren't even recorded. Nightmare!

I live in Australia and I noticed iD have been helping themselves to money in my bank. I have no account with iD. As it is so difficult to get in touch with iD I have cancelled the fraudulent direct Debit to stop more money being lost. They responded with a do not respond email saying that they will screw up my credit rating. Australian police cannot investigate as the crime is outside their jurisdiction. ID will do nothing, they are unhelpful and as they are so difficult to get hold of I could not recommend anyone doing business with them. If they treat their customers as bad as I have experienced then just how badly do they treat their staff. Sorry id staff. (yes punctuation nt correctly used but maybe id will be able to read it better).

I. D mobile will take as much money as they can off you and does not want to help you out of the sitchuatuion that they put you in they laugh when they find out it costs to ring them then keep you on the line to find out that they can't do anything they kept me on the phone for a hour and lord knows how much that's going to cost me know and I had nothing solved
This is a disgrace and will warn every one about this horrible company

Forever resetting my password...really annoys me that customers cant get into their accounts but villains can...You need to sort out a better way to login

The customer service and whole experience received from iD mobile is the worst I have ever experienced in my whole life. Trying to speak to anyone who can provide you with even a modicum of understanding of your problems let along try to find or offer a solution is nigh on impossible. After 9 months of a phone not working and no solution offered iD finally agreed to let me exit the contract free of charge as even they realised how pathetic the service had been. But true to form iD didn't even keep this promise and charged me the exit fee (full cost of contract remaining) anyway after I returned my handset as I was told to do. I can't stress enough how bad they were from start to finish and hope no-one ever buys another phone with them and has to go through this. Unbelievable

AVOID THIS NETWORK

Ive just finished my 2-year-prison sentence with ID-mobile (contract) this was the biggest mistake I've ever made, service provided was very hit and miss.

At the end of my contract period with ID-mobile they made it is extremely difficult to notify them that you don't wish to upgrade or remain with them,

After eventually navigating through the site I managed to notify them I no longer wish to do business with them, this wasn't at all easy and I was extremely disappointed to find a debt collection letter through my letterbox stating that I owe £12,00 and to pay Immediately!

This was completely unnecessary, a gentle reminder of the final amount would have been fine, and maybe some gratitude for the 2 years of business with absolutely no missed or late payments!

Never again, at least not with the experience I've had with ID mobile,

AVOID AT ALL COSTS

I have tried iD mobile now for a few months. Here's my conclusions...

ID operates on the Three network. The service has been okay and I haven't had any data or speed problems. Everything seems to work as it should. The coverage is not bad and I've only found a couple of places where there is no service. Pricing is good and you get better offers the longer you stay with them.

The annoyances... I make loads of international calls. Every time I make an international call, I get a text message saying international calls aren't included in my plan. After making hundreds of international calls, I think it's safe to say I don't need to be reminded every time like a five year old child. Needless to say, there is no way to turn this "feature" off.
Customer service is basically non existent. There is no one to call if you have a problem. They only have an online chat, which is useless. Sometimes you'll wait for hours before someone bothers to answer you. There is NOTHING that can replace a live person with whom to speak if there is a problem... like the insulting text messages every time I make an international call.
My thoughts? If you don't need any customer service, then this is the mobile service for you. As for me, if you can't provide even basic customer service, then you don't want my money and you won't get it.

Their service is 100% online which means you CANNIOT speak to a human. They screwed up porting my number across to a new sim so I cancelled the order, and my direct debit, today. If you are elderly, don;'t have a laptop/iPad or a degree in IT skills DON'T GO NEAR THESE PEOPLE...a shambolic example of a pisspoor business model...

'm thinking I've either been scammed by this company or that they are playing fast and loose with my data.
I ordered a new phone on contract for my son in a seamless transaction, all approved, contract sorted, even the obligatory mini transaction through the bank to check you are who you say. The phone attempted delivery next day but we weren't in. That's where it all got weird.
Instead of trying again to delivery I received nothing, no phone, no contact. After 2 further days, I got in touch to find out what was going on. Bizarrely despite being a phone company, they don't accept phone calls, everything is done through chat bot and then online chat. I was told that the reason for the return ‘has not been disclosed'. They point blank refuse to hand out a phone number or allow you to speak to anybody! If that doesn't give off warning signals then I don't know what does. I asked somebody to phone me within 24 hours but of course nobody did.
The upshot is no phone, no idea what has happened to my data, no idea where I stand with a contract and absolutely nobody to talk to.
In case you're wondering, it has nothing to to with my credit or status, I ordered a replacement phone from another company following this and it arrived the next day.
Avoid at all costs, if you have any kind of issue there is NOBODY to talk to.

Truly a horrid experience with this company. No one to talk to and for someone that has learning difficulties it has been a true nightmare. Avoid at all costs!

Took out oay monthly contract on 7th July and received no service, so cancelled on 14th July.
Was told final bill of 89 p would be taken from my account. Told them wasn't paying as never received any service from you, said they would waiver payment... today checked bank and payment already taken. Must say I am absolutely furious and would not encourage anyone to sign up with iD mobile as worst mobile provider I have ever experienced.!

So I got the contract on the 6th April, received the phone on the 7th. 3 days later, the phone developed a fault. I contacted their customer services who told me to go to the Apple Store, they said there were so many faults they had to replace the phone. I informed ID Mobile that the phone was replaced when I made a complaint the next day about further issues. I spoke to their complaints department who agreed to give me the first month for free due to my issues.

The next week I got a bill about my direct debit starting date and contacted them to ask why as I should be getting the first month free. They said there was nothing on their records about being given a month free and as I was still having issues with the second phone, I said I wanted to return and got a return code.

I posted the phone off special delivery and they received it, I heard nothing so again I contacted them when I was on holiday. They said that the IMEI number didn't match and therefore the warehouse wouldn't accept the return. I said yes, and you know this as I told you and it's on the letter I received from your complaints department. When I got home I wrote to the complaints department again, letter received last Tuesday ( 30th April). Contacted them Wednesday, I was told someone would contact me within 48 hours and i have heard nothing. Contacted them today and they said someone would contact me within 24 hours, I could ring the complaints department they are open until 8. Guess what? They close at 6.

They still have the phone, this has been dragging on for weeks and weeks where no one is listening. I even went to a Currys store and they took copies of the email from Apple showing the IMEI number that was changed. They said they didn't hear back either.

I am so fed up, I can see them trying to take the payment this month and I have cancelled the direct debit already

STAY AWAY! Massive issues from go and I'm not the only one.

I have been so shafted by ID Mobile and their incompetency that I've suffered significant loss to my business, due to huge errors on their part, which resulted in 1) them sending me a faulty (not brand new) phone (complete con that they are non-refurbished/second hand) 2) upon returning it for a new handset they out of the blue sent me a 'sorry to see you go' text and cut me off my contract 3) defaulting to a PAYG sim - I couldn't make calls or even 'top up!'(?!).

4) I went through the complaints procedure for over two months via their 'second tier' complaints, who were nice to talk to, but couldn't resolve anything - It was more of moral support line than anything else; just plain weird actually.

5) Also, their *******@idmobile email address that they direct you to, did ABSOLUTELY NOTHING to assist, only referred me to the second tier again. We must have had in excess of twenty chats and a random unhelpful letter in the post.

6) ID Mobile admitted ALL of these errors, yet could not rectify it unless (get this), I crossed over to a different network and then crossed back to ID Mobile(!), otherwise I would lose my mobile number, which has been my business line for twenty years - Basically, they expected me to do a triangular port and all the leg work.

What a mess of an organisation.

I'm done with ID Mobile for life and am spreading the word.

- And you should see their response on TrustPilot about. Completely irrelevant and irresponsible (prime example of no idea)... They are essentially suggesting it is okay to provide such terrible, embarrassing, appalling service that it effects customer lives and livelihoods personal contract or otherwise. ID Mobile is a walking mistake and you have just proved this - How very embarrassing. Oh and you've just prompted me to spread the word further about your utter incompetency. Laughable.