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Adnan Boulebnane
5 reviews
GB
Rated 1 out of 5 stars
One of the worst experience
One of the worst companies, liars and rude
I joined this company about three months ago, when you go to the shop in curry they make you think you got the best service but in reality it is one of the worst decision someone can make.
It all started with my partner telling me that the hospital keep calling her as they cannot reach me to book my heart surgery but each time I check my phone there is nothing but a voicemail despite me being in a place where there is a good signal.
I went to currys to find out why no one could reach me whennusing a private call, the guy in currys checked my phone a d he said the phone was fine, I already checked my setting several times.
The guy in currys tried to call me from his phone using the withheld number and again it went straight to voicemail.
The guy then provided me with a number to call and boy it was literally a nightmare
48 minuted on the phone with some guy from India who cared less
After 48 minutes of agonising torture the guy said that he will get someone to look into this and sort me within 24 hrs and I told him that I was desperate for the hospital call since I was waiting for this heart surgery since 2019, he confirmed that 24 hrs the problem will ve sorted and I will receive a call.
26 hrs later no one called or fixed the issue so I went to their chat room abd spoke to another guy again another hour and the new guy told me that the initial guy did not tell me the truth and I need to wait another 48 hrs so I asked him to escalate and he said for escalation it will take 72 hrs and then I received a message saying that it takes up to one week.
I contacted them and highlighted the emergency of my operation and that the hospital tried to reach me 17 times and just going to voicemail.
Literally no.one cares so.i kept calling and one of them.offered to give me a refund of £20, I refused and wanted more escalation,
After talking to 5 different people in India someone told me to go back to currys and request a new sim
I went and the new sim worked but all this could have been avoided if the first person told.me.to swap the sim with a new one
Then someone from the complaint team called me, it was a lady who really seem careless, at first she said my phone is faulty but when I confronted her with facts that the new sim worked she backed up and she said she will give me my refund, no apologies or nothing so I told her I was not after the refund as I was upset about missing my heart surgery and I want further escalation so they know how to talk to people...her reaction was...hung up the phone
I was literally surprised so I contacted them and again another 20 minutes with someone from India and again asking loads of questions just to tell me that he will escalate.
I am now waiting for their response as I am determined to take this case to legal and to trade standards commity and sue them for lying, lost of enjoyment, unnecessary stress, providing false information, breach of contract which resulted in me missing on my heart surgery that I was waiting for 4 years
Let's see if the £20 they offered will fix this for them.
My honest advice is not to use them as their deals as not different to any other providers and at least other providers has customer service in the uk and worried about their reputation while this company is just a side gig and customer is the last of their worry
To avoid at all costs

3 are such a big company these days that the only way to get access to some decidedly unsavoury and old Skool ways of. Usiness whilst accessing new and very profitable customers is to have a "side" company. Along comes I. D Mobile owned by Carphone Warehouse but on 3's network. I was initially impressed with the deals on offer, but like everything else, the devil's in the detail. After getting my mifi dongle from them in quick time I attempted to register myself with I. D to monitor where I was with my 20gig of data. Initially I tried the app which was a waste of time. A point not lost on various other app users who had left their comments. Then I tried to do register via my browser. Unfortunately, it wouldn't recognise my phone number that I. D had given as it was a mi-fi dongle ( possibly.) So, after failing at that I tried calling them for a few days. Please bear in mind that calling their I. D mobile freefone number (7777) wasn't very free for me, having only purchased a dongle at £20 a month. Needless to say getting through to them on the phone was impossible - a point not lost on many of their complaining customers - After using up my data over a couple of weeks I put the dongle back in the drawer and waited until my new Monthly allowance kicked in. I was blind on how much data i had used, because I couldn't get anywhere with registration. I presumed that, like my previous 3 mobile dongle, it would stop once the data had run out. The first month this did actually happen, but I was then charged £95 for February. I was told the charge was for "data usage". So, lets understand this correctly: For the first month I. D automatically stopped my usage on 20 gig, as per my contract, but apparently then let me run up a huge bill on data for the next! I'm positive (for a start) that I didn't use anywhere near that amount of data, but then to change the rules when you don't or can't get access to your own account is extraordinarily stupid. As a grown up (almost 40 something im pretty sure how much data ive gone through! I have now seen many other people commenting that they have been unable to set up their accounts either, leaving them not knowing anything about their expenditure. This is 3 using " old School" tactics that they can no longer use themselves because they are too much in the public and politicians eyes. So, they've set up another smaller company along with Carphone Warehouse to play the old tricks that all the big boys used to, e.g. like EE, o2, etc. I will be complaining to the Ombudsman and have now asked for my contract to be cancelled. Why do the British public get slammed by Telecoms companies all the time. It's endless the games they play and the money they make out of chaos and nothing other than radio waves.