Banggood

I purchased a refurbished laser engraver from Banggood, and it arrived missing essential parts (tools, SD card, metal plate, power supply) and with a broken air assist unit. One of the rails was also mechanically defective. Despite sending detailed photos, videos, and explanations, Banggood kept stalling for weeks, blaming their supplier instead of owning the issue. They even requested a serial number from a different brand than the one I bought. They offered me a tiny refund (~$25) for over $100 worth of missing or broken items. After almost a month of back-and-forth, they still failed to resolve anything. I'm now forced to initiate a chargeback through my bank. This was a huge waste of time. If you value your money, avoid Banggood at all costs.

Defective product, poor customer service, PayPal dispute required. I purchased an ANGWATT F1 electric scooter (48V – 18.2Ah – 1000W) on Banggood.
After only a few uses, the scooter started displaying multiple critical errors (E2, E3, E5, E6), with abnormal voltage fluctuations, and then stopped powering on completely. I contacted customer support and provided all requested evidence. The seller offered spare parts to install myself (display, controller, throttle), along with 1000 store points equivalent to 10 USD. No serious solution was provided despite a clear and major defect on a brand-new product.
I had no choice but to open a dispute through PayPal to request a refund. I strongly advise against buying from Banggood. Products are unreliable, and the after-sales service does not take responsibility in case of serious issues.

I was really excited to buy from banggood after seeing so many good deals but I had an issue with my sunglasses, it was broken. The customer service was a nightmare. They kept asking for photos and didn't seem to care much about resolving the issue quickly.

I ordered a drone and it arrived on time but there was an issue with the controller. It wasn't charging properly. I contacted their support and while it took a few tries to get a clear response, they offered a refund after a couple of weeks. I wish the communication was faster

I would not recommend Banggood for two main reasons:

1. While they claim to accept returns for any reason, they don't disclose in their terms that you have to send the item back to China, pay the large freight bill and Chinese import duties. Of course, few people will want to return their purchases under these circumstances.
2. They make it almost impossible to contact customer service. On their website they only give you a few choices in which you may contact them, but often none of those choices applies to your situation.

There really is no point and buying from them, because most of the items are available through US sellers (e.g. Amazon) that have better return policies and Customer Service.

Ordered an RC airplane. Arrived in a timely maner.
However, when assembling the parts, I found one servo not functioning properly, which would have resulted in a crash. Tried to get the company to okay a return / refund, without success. Finally went through dispute process with PayPal.
Finally, BangGood agreed to refund - only if I box, pay postage and ship to China. I am sure that will be costly, and time consuming. I don't feel I am responsible for any expenses since the product is defective. It is obvious BangGood wants to make returns difficult enough so many will give up on returns.
I would advise caution and be aware if something isn't right, be ready to do battle...

I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology.

My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs.

Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices.

Another cheap chinese company sending faulty product. Pathetic customer service, ticket no **************086, order no *******, paypal case id PP-R-GUH-******* i orderd a watch which was faulty, it had a screw missing and its not charging up, when i try to return it, their pathetic customer service did't listen, and thier fraud paypal partners are also supporting them, by not listening to the customer feedback, i lost usd 37.15 to them, request you to don't lose your hard earned money to these frauds

As soon as the order was received, we opened the package and saw that the product was missing from the manufacturer\'s packaging. We received an empty package without the product.
After properly informing customer service, I opening a ticket, they wanted to avoid the hassle and put me through a time consuming and complicated process because they don't want to lose their money.
Based on the video I took and recorded the moment when I open my package and it is clearly visible an empty package, without the product inside, I could also assume different things about the photo they showed me as proof that the product was inside the package. The conclusion is yours to make.

Bought a smartwatch and realized after it was sent no chance of cancellation. When the package finally arrived I contact Banggood for a return label. Package never opened still in its original packaging. I followed their return policy knowing I would pay for the return postage. Jumped through all their hoops!
Took pictures of the unopened package and filed the request. They agreed to the return, that was 2 weeks ago. One excuse after another. Said they are waiting for a third party approval. I think this is their game plan. They try to wear you down and hopefully you'll go away. If it takes this long to get a return label that I never got to this date, how long will it take to get a refund? Refund? Slim to none! I'll take the hit! The watch is fine it didn't have the feature I was looking for. Unfortunately I found that after I placed my order.
Worst online retailer I have ever experienced!

I made a purchase from this particular website which turned out to be a bad purchase. I purchased a mobile phone device which upon arrival appeared to be defective. It wasn't charging. No matter how many hours I left the mobile phone charging, it showed no indication of charging and no indication of operation. I spoke directly to Banggood customer service staff opening a ticket and the process ticked for days until the ticket was automatically closed without any help. Now I have opened another ticket and they have started telling me the same things they said to me in the first ticket before it was closed. The first ticket was closed because their last reply was: "we will update for you as soon as possible, please wait patiently" and I was just waiting... As you can see, the company in question has bad service and is fooling the customer by giving them fake hopes that he will answer him soon and this never happens until days pass and the ticket is automatically closed.

Be very wary, what you order you may receive something very different. I have been sent an item completely different to what is advertised. I ordered a mini roof cover, not a full cover for a large car which I was sent. When I contacted for a replacement for correct item or refund, they asked me to send sku number by mail. I emailed instead and their response was correct sku! But the item does not match what is shown in the ad or what I purchased. They have not offered refund or replacement.

Required their support team twice lately, as a VIP5 user, and the experience was disappointing. Their service is slow, unresponsive and unwilling to provide solutions to problems occurring to loyal customers.

Their publicity states that dispatches from the EU occur within 2 days, this is not true, I ordered 10 days ago and my order still hasn't been dispatched, I have contacted customer services 3 times and I am fobbed off with the same excuses every time, that they are working on it and that I will hear from them within 24 hours, I hear nothing, it is lies, lies, lies, I cannot wait at home indefinitely,How long does it take to process an order? They are not honest!

Great prices, and honest people... but the problem comes if an item in your order is defective!... Endless emails that I suppose are translated to Chinese and back to English using "Google translator" or something similar... They expect you to send them a video fully showing the nature of the defect, which in my case, is a car adapter to charge a cell phone from an auto cigarette lighter plug... Dead on arrival... I am not really very upset about the defective charger... but it does make me think twice about ordering anything expensive from this website...

Most of my transactions with this company have been either really bad or really good. Dont buy anything with narrow sleeves or narrow pant legs, unless you have a 10 year old child.
I have learned the hard way with clothes, coats, shirts, shorts, pants, etc that dont fit.
Pick loose dresses, loose elastic waist pants, wait for sales, and be patient. Buy 3 sizes bigger than you are.
Always use Paypal, they will intervene and refund you if they request to ship back to Hong Kong with tracking for $71. From North America when the pants were $25.
Communication is horrible. Automated and makes no sense.

My queries about product were unanswered but i still went ahead wt purchase coz i fell in love wt the bags. Didn't expected to receive a very poorly printed cheap looking bag. Not worth even half the price

I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.

I paid £260 for a 3D printer which is faulty and will not print, I have supplied all the requested information and photos of the faults that Banggood wanted. Pics show no printing progress after 12 minutes using the supplied file on the SD card and USB connection not working either.
All replies from them don't actually try to resolve the problem, just delay actually trying to resolve anything.
There is no meaning to their replace or refund policy because they seem to have no intention of honouring it.
They seem intent on becoming a disreputable and dishonest company.

I bought an electric scooter worth around €1000.
Integrated shipping with additional insurance to protect me.
Parcel arrived damaged and accepted with reserve. I assembled the scooter and it actually had a malfunction.
I promptly opened a ticket for assistance, but the ordeal began from there.
For weeks dozens of useless messages from assistance that always aimed to get around the problem.
I still haven't solved the problem and I paid for the repair at a service center at my own expense.
I consider it unacceptable that a new product with full warranty is not protected at all.
For this reason I strongly advise against BANGGOOD!