Banggood has a consumer rating of 1.99 stars from 1,949 reviews indicating that most consumers are generally dissatisfied with their purchases. Banggood also ranks 154th among Electronics sites. The most common issues with Banggood are around customer service, which is not as good as expected by some customers.
No positive highlights yet
I purchased a rc plane kit and it arrived severely damaged. I've sent several e-mails to banggood and it's been more than a week since I sent the first e-mail but they never responded. My item is completely unusable and I can't even contact them. I've heard very good things about their customer service but it turned out to be nonexistent in my case. Edit: They responded and offered a full refund without any hassle! I will keep buying from banggoodSee positive reviews
I am the victim of a banggood site scam from their affiliate program. I set up a website to publish Banggood specials offers, to get paid through their affiliate program. Once my registration was made, I had access from a certain MarietteSu to a shared file updated daily and that allowed me to publish every day new offers on my site. I worked hardly, more than 12 hours a day, 7 days a week for almost 2 months. The audience of my website increased significantly. I invested continually in the development of my website to make it more attractive. I accumulated more than 40,000 affiliation points, a potential salary of US$4000... And then, one day, recently, my account was suddenly locked, impossible to access to my orders and worse still to my gains of affiliations. I ask for an explanation, but I never had any answer, no explanation, nothing a total silence. I found evidence from other people who have suffered the same kind of mishap, some of them accused of "displaced attitude" without any evidence or explanation. I'm revolted, I invested a lot of money and time. I start an awareness campaign on social networks to denounce this kind of scam and these brutal methods of denigration, banishment and exclusion. I know that I'm nothing for this Banggood company but that doesn't give them the right to treat people with total disregard and disrespect.See critical reviews
Tip for consumers: Check others sites that offer “local free returns” VS going to these scam artists that don’t honor their own return policy.
Shipping was to CANADA
DO NOT BUY FROM BANGOOD. HORRIBLE! RIPOFF! I ordered the nokia n97 and the quality of the phone is very bad. It started just randomly turning off every time I try to make a call just two weeks after I had the phone. Not only did Bangood not want to communicate but they wanted me to pay for 2 way shipping AND a fee to have the phone fixed. They have cheap prices but the quality of their products is cheap as well. NOT WORTH IT
Best thing you can do with Banggood is AVOID THEM LIKE THE PLAUGE
Dear Efren R, all most products are made in China.Banggood is aimed at choosing the best supplier and product for customer from all over the world.Welcome to place an order.Thank you so much!
I've ordered over 20 items from Banggood and only had problems with two, in both cases their customers services sent me a replacement promptly. I had to send them a picture and short video of the problem. I wasn't asked to return the faulty item. One one occaision I was sent a discount voucher as well to compensate me for the inconvenience. A measure of how good a company is, is how well they deal with problems, so far customer service has been first class. Terry
Quality was terrible! Most of the items I bought was coming from China and so I guess low quality this is expected. Few of the items I bought stopped working and didn't bother to report it because customer service is horrible. My previous refund claim took like two weeks for them to accept fault and after that they said refund will take at least two weeks to appear in my bank statement. You will waste your money buying in Banggood!
I have to say, I agree with John S. They will ask you to send the item back, after making you send them pics and video etc. but I very much doubt you will get any refund or replacement. They agreed to give me a refund on items that were not delivered but to date, I have not received the refund so I have now given up and I also tell everyone I can not to deal with these crooks. I would imagine that the cost of sending the goods back to China will outweigh the value of the goods. If I were you, I would cut my losses and not buy from them again. You can see from most of the reviews left by others that you will most likely be wasting your time and effort. They don't even bother replying to your emails and when you contact their online chat, they tell you that they haven't received your emails. This has to be the worst company I've ever had the misfortune of dealing with.
Some friendly advice. I wouldn't do any business with Banggood. They will not give you a refund if your order is no to your liking nor will they exchange or give credit. You have been warned. I wish someone would have warned me.
Don't worry Dean, Katherine from Banggood will probably make a comment along the lines of "Sorry for your unhappy experience at Banggood." My experience with them was such a hassle, I don't know what the quality of their products is like though because my orders were still processing weeks later even though they had been paid for. Out of stock they finally told me when in reality it was a discontinued line and they were still advertising them and still taking the payments for them. Untrustworthy and rude was my experience. Good luck with getting any satisfaction from them.
If in doubt cancel order. If you still really really want it from them, then try a new transaction.
Dear rodrigo m,we are very sorry to hear that your parcel didn't arrive.Could you please tell us your order number, so we can have a check?
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.