Banggood has a consumer rating of 4.64 stars from 39,452 reviews indicating that most consumers are generally satisfied with their purchases. Banggood also ranks 2nd among Electronics sites.
This company responds to reviews on average within 12 days
For be the first time... Amazing surprise, how fast I maid my purchases... informative, complete description of each item, coupons, insurance options clear pictures, free gifts and more. My issue with most of others websites online is the shipping, but Im so glad I found this website, because the shipping address is already set up with the shipping address of your payment method. Thank you much!See positive reviews
Bought a drone and extra parts for my son's birthday. 2 weeks later the extra parts show up so I inquire about the drone. It's not in stock and they don't know if/when they'll get it back in. They refund the drone only after I file a dispute but now I'm stuck with useless extra parts that I paid for. This was a 6 week headache dealing with their robotic "customer service". Absolute garbage company.See critical reviews
Run! You dont want to do business with these people. I'm down $119 from a defective product. And the Customer service is a smoke screen. It should be called customer NO Service. Hope you go somewhere else...
I"ve had no luck with Bangood. Will never do business with them again. Good luck!
Dear Efren R, all most products are made in China. Banggood is aimed at choosing the best supplier and product for customer from all over the world. Welcome to place an order. Thank you so much!
I've ordered over 20 items from Banggood and only had problems with two, in both cases their customers services sent me a replacement promptly. I had to send them a picture and short video of the problem. I wasn't asked to return the faulty item. One one occaision I was sent a discount voucher as well to compensate me for the inconvenience. A measure of how good a company is, is how well they deal with problems, so far customer service has been first class. Terry
Don't take their timing to being the truth. They take more time than they are suppose to. You keep trying to contact them, and they seem not to care or take what you say to their consideration. I'm sorry, but this site is horrible. I hate it and will never ordering anything off here again. I learned my lesson.
I have to say, I agree with John S. They will ask you to send the item back, after making you send them pics and video etc. but I very much doubt you will get any refund or replacement. They agreed to give me a refund on items that were not delivered but to date, I have not received the refund so I have now given up and I also tell everyone I can not to deal with these crooks. I would imagine that the cost of sending the goods back to China will outweigh the value of the goods. If I were you, I would cut my losses and not buy from them again. You can see from most of the reviews left by others that you will most likely be wasting your time and effort. They don't even bother replying to your emails and when you contact their online chat, they tell you that they haven't received your emails. This has to be the worst company I've ever had the misfortune of dealing with.
My shipments took 3 months to New Mexico, and they lose tracking ability after a certain point. It took 3 weeks just to get it to the Chinese customs office. All items broke down within weeks, and one caught fire.
Don't worry Dean, Katherine from Banggood will probably make a comment along the lines of "Sorry for your unhappy experience at Banggood." My experience with them was such a hassle, I don't know what the quality of their products is like though because my orders were still processing weeks later even though they had been paid for. Out of stock they finally told me when in reality it was a discontinued line and they were still advertising them and still taking the payments for them. Untrustworthy and rude was my experience. Good luck with getting any satisfaction from them.
If in doubt cancel order. If you still really really want it from them, then try a new transaction.
Dear rodrigo m, we are very sorry to hear that your parcel didn't arrive. Could you please tell us your order number, so we can have a check?
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.