I bought a Crosley Cruiser record player for my daughters birthday this year from Juno Records and had a great experience dealing with them. I ordered the record player about a month before her birthday and having done my research, Juno had by far the best pricing.
The item arrived in a timely fashion with no problems or issues and well packaged. My daughter was delighted.
After a couple of weeks of use, we noticed that the power adaptor was getting rather warm so I emailed Juno to let them know and to ask if this was normal. Their customer service department replied to me within an hour and the very next day, a brand new power supply arrived.
There does seem to be a bit of a problem with power adaptors for the Crosley record players as a few weeks later the new power supply also failed.
Clearly this is not the fault of Juno Records and I will always judge a company on the way they handle customer complaints.
I wrote them an email again letting them know and once again, I received a reply within an hour and received a replacement power supply the next day.
That's what I call customer service! Well done Juno.
This was my first experience of buying anything from Juno and I would definitely buy from them again and have no hesitation in recommending them.
They had the best prices and their customer service was excellent. No arguments, no having to send pics of the faulty item, just excellent response and super fast action.