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Banggood Questions & Answers
Here's what consumers have asked with answers from Banggood staff and previous consumers.
206 questions answered
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345 questions sorted by: recent | popular | fewest answers
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I too just received my hiphone from banggood and is faulty before i even used it. The screen is constantly shaking and u press a button when you can and something else opens. We cannot callibrate it and is totally off set. I have sent atleast 15 emails and 2 videos and occasionally i receive one back from them not acknowledging that the phone is faulty or answering my questions of what they will do about replacing my phone, I have asked several times for a number so i can call them and given them my number in 6 messages just to sort out this issue but still no luck. I feel very frustrated with the lack of communication. I feel that they are just avoiding the issue because they already have the money. Paypal may be my next option to open up a dispute (but only within 45days). Has anyone found a contact number because i have googled so hard but just can't find one for them. WOULD NEVER RECOMMEND THEM TO ANYONE.

By Maria M.
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Quality was terrible! Most of the items I bought was coming from China and so I guess low quality this is expected. Few of the items I bought stopped working and didn't bother to report it because customer service is horrible. My previous refund claim took like two weeks for them to accept fault and after that they said refund will take at least two weeks to appear in my bank statement. You will waste your money buying in Banggood!

By Cliff C.
Helpful answer 5
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I have to say, I agree with John S. They will ask you to send the item back, after making you send them pics and video etc. but I very much doubt you will get any refund or replacement. They agreed to give me a refund on items that were not delivered but to date, I have not received the refund so I have now given up and I also tell everyone I can not to deal with these crooks. I would imagine that the cost of sending the goods back to China will outweigh the value of the goods. If I were you, I would cut my losses and not buy from them again. You can see from most of the reviews left by others that you will most likely be wasting your time and effort. They don't even bother replying to your emails and when you contact their online chat, they tell you that they haven't received your emails. This has to be the worst company I've ever had the misfortune of dealing with.

By Michael R.
Helpful answer 4
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Some friendly advice. I wouldn't do any business with Banggood. They will not give you a refund if your order is no to your liking nor will they exchange or give credit. You have been warned. I wish someone would have warned me.

By John S.
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Dear Efren R, all most products are made in China.Banggood is aimed at choosing the best supplier and product for customer from all over the world.Welcome to place an order.Thank you so much!

By Katherine L., Banggood Representative
Helpful answer 5
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I've ordered over 20 items from Banggood and only had problems with two, in both cases their customers services sent me a replacement promptly. I had to send them a picture and short video of the problem. I wasn't asked to return the faulty item. One one occaision I was sent a discount voucher as well to compensate me for the inconvenience. A measure of how good a company is, is how well they deal with problems, so far customer service has been first class. Terry

By Terry R.
Helpful answer 4
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I have ordered over 180 items, tools RC parts and Electronics. All have arrived. Customs have delayed some items taking up five weeks to arrive in Australia. I always use live chat when I have any queries. I have cancelled orders where required and always receive a refund. As for quality of the products, is matches the price you pay. Some the products they sell are the same as Hobbyking or local stores but cheaper. I accept if they fail it will probably cost more to ship back then what it cost to buy. Buy local and pay the higher price if you want certainty of returns under warranty. That's why local prices are higher to cover the return /repair of products. You can't have it both ways, dirty cheap prices and expect them to pay for return of the product.

By Anthony W.
Helpful answer 3
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Don't worry Dean, Katherine from Banggood will probably make a comment along the lines of "Sorry for your unhappy experience at Banggood." My experience with them was such a hassle, I don't know what the quality of their products is like though because my orders were still processing weeks later even though they had been paid for. Out of stock they finally told me when in reality it was a discontinued line and they were still advertising them and still taking the payments for them. Untrustworthy and rude was my experience. Good luck with getting any satisfaction from them.

By Sharon P.
Helpful answer 2
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If in doubt cancel order. If you still really really want it from them, then try a new transaction.

By Gerard M.
Helpful answer 1
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Dear rodrigo m,we are very sorry to hear that your parcel didn't arrive.Could you please tell us your order number, so we can have a check?

By Katherine L., Banggood Representative
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