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Banggood Questions & Answers
Here's what consumers have asked with answers from Banggood staff and previous consumers.
206 questions answered
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352 questions sorted by: recent | popular | fewest answers
Helpful answer 12
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DO NOT BUY FROM BANGOOD. HORRIBLE! RIPOFF! I ordered the nokia n97 and the quality of the phone is very bad. It started just randomly turning off every time I try to make a call just two weeks after I had the phone. Not only did Bangood not want to communicate but they wanted me to pay for 2 way shipping AND a fee to have the phone fixed. They have cheap prices but the quality of their products is cheap as well. NOT WORTH IT

By sandy j.
Helpful answer 8
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Best thing you can do with Banggood is AVOID THEM LIKE THE PLAUGE

By Peter H.
Helpful answer 5
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Dear Efren R, all most products are made in China.Banggood is aimed at choosing the best supplier and product for customer from all over the world.Welcome to place an order.Thank you so much!

By Katherine L., Banggood Representative
Helpful answer 7
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I've ordered over 20 items from Banggood and only had problems with two, in both cases their customers services sent me a replacement promptly. I had to send them a picture and short video of the problem. I wasn't asked to return the faulty item. One one occaision I was sent a discount voucher as well to compensate me for the inconvenience. A measure of how good a company is, is how well they deal with problems, so far customer service has been first class. Terry

By Terry R.
Helpful answer 3
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Quality was terrible! Most of the items I bought was coming from China and so I guess low quality this is expected. Few of the items I bought stopped working and didn't bother to report it because customer service is horrible. My previous refund claim took like two weeks for them to accept fault and after that they said refund will take at least two weeks to appear in my bank statement. You will waste your money buying in Banggood!

By Cliff C.
Helpful answer 5
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I have to say, I agree with John S. They will ask you to send the item back, after making you send them pics and video etc. but I very much doubt you will get any refund or replacement. They agreed to give me a refund on items that were not delivered but to date, I have not received the refund so I have now given up and I also tell everyone I can not to deal with these crooks. I would imagine that the cost of sending the goods back to China will outweigh the value of the goods. If I were you, I would cut my losses and not buy from them again. You can see from most of the reviews left by others that you will most likely be wasting your time and effort. They don't even bother replying to your emails and when you contact their online chat, they tell you that they haven't received your emails. This has to be the worst company I've ever had the misfortune of dealing with.

By Michael R.
Helpful answer 4
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Some friendly advice. I wouldn't do any business with Banggood. They will not give you a refund if your order is no to your liking nor will they exchange or give credit. You have been warned. I wish someone would have warned me.

By John S.
Helpful answer 3
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Don't worry Dean, Katherine from Banggood will probably make a comment along the lines of "Sorry for your unhappy experience at Banggood." My experience with them was such a hassle, I don't know what the quality of their products is like though because my orders were still processing weeks later even though they had been paid for. Out of stock they finally told me when in reality it was a discontinued line and they were still advertising them and still taking the payments for them. Untrustworthy and rude was my experience. Good luck with getting any satisfaction from them.

By Sharon P.
Helpful answer 2
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If in doubt cancel order. If you still really really want it from them, then try a new transaction.

By Gerard M.
Helpful answer 1
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Dear rodrigo m,we are very sorry to hear that your parcel didn't arrive.Could you please tell us your order number, so we can have a check?

By Katherine L., Banggood Representative
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