Lo M.

Simply by lying to them at every step. Examples:

1. Send the phone number to them to call and let them listen to pre-recorded message saying that there is no one to speak to you.

2. Say that the best way to contact us is use Live chat while live chat isn't working at all.

3. Repeatedly say on live chat that agent will be with you in 10 seconds and repeat for over half an hour.

It is all how the ID Mobile works.

Hermes offered me free cover up to £20 but when they smashed my item to the small pieces they rejected any responsibility and started referring to the small print saying "there is nothing we can do". It should be legally banned acting like this and inflicting financial damage on the people. It is literally like being robbed of something.

Bad customer service. Money taken and nothing else happened. Hope it isn't an exit scam. I won't recommend and advice to stay away.