Hermes UKReviews 136

Lost my parcel of £250, admitted to loosing it via email. No way of contacting them, dont reply to emails. I will take this as far as I can. Disgusted at how you could possibly think you could get away with it.

Who ever runs this company does not have a clue about customer service. You can not talk to anyone about your complaints. If you want to keep your sanity and actually receive your parcels DO NOT USETHIS COMPANY.

"Everi parcel not delivered"

"Father Christmas won't bring you everything, Hermes Won't bring you anything."

Yes these are the slogans for Hermes. The can deliver won't deliver attitude is apparent and with so many 1 star reviews you really can see the ones that work for the company or are paid for by the company.

6 clustered houses yet they couldn't find my home! I have Amazon deliveries every day and get all but on the odd occasion when someone idiot uses Hermes it can never be delivered.

The reason is so that the company can then charge you, yes, you the unsuspecting customer an extra fee. Baring in mind they have already been paid to deliver your parcel! SCAM ARTISTS‼

Hermes seems in my experience to blame costumer for not delivering parcels - we tried and you were out. When in fact they never tried.

Since when has it been acceptable acceptable to just leave your package directly outside your front door without even knocking to alert you that it's there?
Believe me if I could award minus stars I WOULD!

Not a good company pay next day delivery and dont receive the item. Cant contact them as dont give you options as press to start chat but your not talking to anyone. This is bad customer service as dont make it easy to talk to someone and make a complaint. It human rights we can make a complaint. They should learn from complaint as that part of good customer service and principles.
It seems this service does not care about it customer

Horrible experience. I bought a pair of $700 hermes sandals for my wife for Christmas. She literally tried them on in the bedroom and immediately noticed they were too small so she took them off and we returned the pair. A month later Hermes contacted me stating that they will not issue a refund because the sandals were not in their original condition. Complete BS and fraudulent and I will never ever ever purchase Hermes products and suggest you avoid this company at all costs. There are plenty of other high value/class options out there with much better customer service.

Yet again Hermes have failed to make a delivery. Again the same excuse. Sorry we are running late! Hermes speak for your not getting what you ordered. Why do sellers still use this so called delivery service?

Waiting for a delivery from Pets at Home ordered in the 18 December, unable to contact Evri IMPOSSIBLE to do so. Reason was unable to deliver due to bad weather, it was raining. Still not delivered so my poor dog is hungry and I'm having to feed her my meat. Usually good service but will avoid them if possible. Where is my parcel

They delivered my parcel worth £90 to a wrong address and that's how I lost it. Their customer care can only be contacted via chatting. I chatted them several times, but each time they will promise to resolve the issue, but it's 4 years now they couldn't resolve it. Unreliable customer care services!

They deserve ZERO star!

I was in there depot on a friday 2/12/23 was told the goods was on route to my address, At 1600 hrs Checked on tracker (quote) We've not been able to deliver today due to bad weather in the area (unquote).
If they call sun shinning bad weather god help us if it rains,
Its now 1700hrs on the 8/12/23 now been told they have lost my goods what a shower of w*******
ONE STAR IS TO MUCH FOR THEM

Warning warning warning do not use Hermes delivery use another company...that you can get in contact with. You get you parcel delivered on time and thay actually arrive. I have ordered three things with Hermes over the last three weeks and not one has got delivered...

We always have great service, our courier is the same man, he is really nice and efficient, thank you no photos my husband has the sandals on, ha ha.

AVOID. They have changed their name but the service is still unbelievably bad. Every time I have had a package "delivered" from them there are problems - packages getting lost, not delivered when it said delivered, lied about status etc. It is also literally impossible to speak to someone about a missing order or properly complain. I can't believe they are still in business.

My driver knocked my door and ran of with my parcel this happend lot of times and also broke my parcel and my lights smashed the lady who works with u is a theif

Awful and horrible customer service. Do not use this company. Still waiting for my parcel to be delivered in the city centre of Edinburgh, Scotland (UK) Driver can not find St James Quarter, unbelievable! I have been contacting via email and phone every single day for the last week and they did not reply. I had to report to the police. WARNING! DO NOT USE THIS COMPANY

I only could speak to a recorded message, I haven't got the parcel and it was said to be signed for and pushed through the letterbox, why if it was signed for did they not hand it to the person. Obviously it was pushed through the wrong letterbox and the driver signed it himself. I have had experience of the driver signing a hermes parcel when I was at the door and he told me not to bother.

Tracking delivery of my parcel coming to me H0067A*******220. 16th July to arrive 22nd July. Today

21 Jul 2022
11:59pm
Label Reprinted
20 Jul 2022
8:55pm
Label Reprinted
18 Jul 2022
9:44pm
Entered the Hermes network
18 Jul 2022
6:24pm
Collected from the ParcelShop
16 Jul 2022
5:39pm
Dropped off at the ParcelShop
16 Jul 2022
4:59pm
Order placed
16 Jul 2022
4:59pm

What is going on see progress or lack of progress,,, is it LOST, Stolen, Damaged or what.

IMO a company not to be trusted, Will have to claim back from seller on ebay. Then they will have to try to make a claim off of Hermes.