Hermes UK

Used MyHermes for parcels to and from me. Paid extra for insurance & signature No time to read extensive T&C's. Just had Fragile parcel in pieces, did claim form and not insured for... in short their words in email today... Yes, we do not cover China, pottery (with FRAGILE marked on label and box when paying for collection), glass, resin, furniture(unless flat packed)

You're asked to check your item doesn't fall under either category whilst making your booking online, at the end of which you have agreed to these Terms & Conditions.

They take money for insurance for fragile goods on paperwork. Their database does not throw up an! So if you get good delivery no problem. Electric items and lots of other items also in T&C's

This is the third time a parcel that's being delivered via Hermes has disappeared into the black hole that's their local depot.

These items were ordered from 3 different retailers over the last 4 months, I definitely won't be placing any orders with retailers that use Hermes as their delivery partner as they simply can't be trusted to actually deliver your items. I've had refunds back for the items but the sizes are out of stock so I've been unable to replace them.

Today's 4th Oct 2021 and the parcel still hasn't updated on their tracker since 13th Sep 2021.

The worst delivery service, and you can't contact them, instead you keep getting sent round in a loop by their bot messaging system.

Ive used Hermes for over 100 postings (Sell on eBay).
Through Parcel2Go with minimal issues but as of late, they're becoming horrendous.

They have lost multiple packages & because i bought through Shutl (Another useless company), Hermes are quick to pass the buck.
On top of that, their customer service is disgusting.

Another business quick to take your money but hide behind T&C's and excuses when they fail

I strongly advise you find another courier.

We always have great service, our courier is the same man, he is really nice and efficient, thank you no photos my husband has the sandals on, ha ha.

Had a parcel delivery didn't hear first but nice delivery man nocked really hard unlike some others who just leave very efficient as good as amazon who leave parcel at all cost

I have hit a brick wall trying to get refunded for a failed parcel collection. I did get an apology but no money! Now to add insult to injury having sent my parcel instead via their locker system the tracking stalled 5 days ago and I cannot get any means of discovering what's happening. It's a sad reflection when ones only option is to contact the CEO. Wish I could give minus stars.

This is worst courier in existence, I cannot contact anyone on chat, telephone or email, jd Williams who I purchased the item from said there's nothing they can do but email hermes who have 72 hours to reply ( so don't buy anything from them) and hermes have allegedly tried to deliver twice without giving me any delivery times or dates but I've been told by jd Williams that they will attempt once more before the item is returned! What kind of service is this and why has trust pilot got them on more than 0.5 stars.

Possibly the worst delivery company, ever?
As you can already see from the rating, sending a parcel with MyHermes is simply a waste of time. Not only have they lost several of my packages, but when you try and speak to an agent to get some answers, it is impossible.

Any other courier company will deliver 99.9% of packages without issue. I would be very surprised if MyHermes could manage 0.1% without either abandoning it somewhere they "assume" is the correct address, or simply losing or breaking it.

Each and every time I've had the misfortune to deal with this company, I have a bad experience. DO NOT USE.

Be very careful using Hermes! They are a faceless company based around a very unhelpful digital assistant. Not a real person. And they don't have managers to give you call backs.

They apparently damaged my parcel beyond repair and then destroyed it. I have a recording of the conversation I had with them and will be posting it to YouTube soon to show how much they care about customers.

They should have consulted me before destroying my item, I also do not believe it was damaged because it was made from stainless steel which is virtually indestructible.

I have been sending my parcels through hermes recently, but I am highly disappointed as there is no proper way to contact them about enquiries. The parcel shop is quite messy and disorganized which has caused a loss of a parcel which I dropped off 5 days ago. When I track the parcel it comes up as it still being in the parcel shop so I went to ask directly and they are saying he doesn't have the parcel. I don't think it's trustworthy and I'm not getting a satisfied response or help directly or from their website.

I am expecting delivery of 2 parcels. I have tried tracking. Initially, the tracking was good until they posted 2 photographs of an attempted delivery which was of nothing at all. We were home all that time and have security cameras so we know the Hermes driver was lying. Not note either of delivery attempt. I have tried to contact Hermes, but you can't just get through! Just a stupid robot at the end of the phone. Have they gone bankrupt? They used to be quite good. Mindless photo below. Absolutely useless and doesn't even deserve 1 star. I have now contacted the retail company and hope they use another courier company

Day four and still have not collected a parcel. Iv had no contact from them and they have no way to contact a human. The automated system is not fit for purpose and the only call you can make will cost £6+.
Just use UPS they are far better

Cannot trust Hermes with your parcel! My parcel has gone missing in the post. It's been 10 days since I sent it through a 3 day delivery service. There's been no way to contact and speak to a person about this. Both Hermes online chat and telephone line use an automated service which goes round and round until you end it. They do not put you through to an agent, it has been infuriating. Will not be using again.

Hermes you have now made it 7 out of 9 times that our delivery goes to the wrong Church Road. What a complete failure especially after I have complained every time and you say we will get it noted for that area. How hard is it to read an address, there is loads of church roads around but if the drivers read the area then they will know where to go. That is if they can read properly. I will be publishing this as much as possible and trying the main papers.

This company is awful and should be avoided at all costs. Use a proper delivery company. I sent a parcel with this "delivery company" in june. The company over 3 months have told me it has be n picked up, then it has been delayed (for two months!) Then it had been delivered, then it had not been delivered and was still delayed and now it appears it has been lost. There online chat makes it impossible to get in touch with them, their phone line is automated and does not recognise what you are saying so asks you to input your delivery number in your phone keypad (this starts with a letter making it impossible to do). Their head office number is no longer in use. I finally found an email address to contact their office, a week later I was asked to fill in a form for compensation which I did, only to be told my item was not eligible for compensation or the price of my parcel back. This to me sounds a lot like theft. AVOID AT ALL COSTS!