For the first time ever I booked a parcel for collection by myhermes. Ignoring all the bad feedback I had read - more fool me. The parcel *******255072781 was not collected and still remains here. Not itself an immediate problem it made sense to contact hermes and see how we could overcome the problem. Telephoning via the website gets two option and you are directed to chat and cut off. Trying to use chat you get into a loop - number 492 with a 50 minute wait. This slowly gets better until you are next at which time the chat cuts off. This makes it impossible to get resolution. Nothing to reccomend about this company.