I ordered the international shipping service via TransGlobal Express on the 1st May; everything seemed okay.
Went through the motions, paid & printed out the papers.
Prepared everything for pick up on the 2nd between 11-5pm.
I waited by the window, next to the buzzer, from about 10am. Nothing!
Around 6pm, on my way to work, i saw a we missed you card waiting for me.
My postbox is INSIDE the building So how did the driver get into the building but not use my buzzer?
(Its a 4 flat building w/ individual numbers AND an all day service button.. Check image)
I called TransGlobal for answers, they looked for every excuse in the book as to the failed pick up, followed by calling UPS, who claimed the driver buzzed, etc. Complete lies!
They offered to come back the next to pick up.
So on the 3rd; i waited in the same position at the same time Nothing.
After a few hours, i called TransGlobal, who had nothing productive to say but gave my number to UPS, who called to saying the driver supposedly came but no one was in I was HOME.
I explained what happened the day before & he reassured me the driver would return the same day & claimed that he would give my number directly to the driver to call me. Not surprisingly, more lies. A complete joke!
I cancelled the order. If UPS cant handle picking up a parcel, how can they handle shipping it across the world.
Took my business to IPostParcel (they use DHL), whos online service was easier; they came the next day (5th) no issues whatsoever & on the 9th (2 working days), it was at its destination.
I contacted UPS to enquire as to how a multibillion £ company cant handle a single package & gave them a few days to respond.
Not surprisingly, no results.
I have wasted my time, effort & resources trying to use their service & ive lost out.
Quick to take my money but cant provide a service
STAY AWAY FROM THESE LIARS.