Appliancesdirect

Washing machine delivered damaged. The review process is taking too long. In the meantime we are not allowed to use the washing machine, so it has blocked up our kitchen space.

I ordered a Ninja Air Fryer on 3rd December for delivery today (13th December). This was a Christmas gift for my Mum whom is a pensioner. I got a good price as the Black Friday deals were currently running. I chose Appliances Direct as they were £10 cheaper on price when compared with Argos. Yesterday I received an email saying there would be a delay with delivery. After spending 2 hours this morning trying to get through to customer services, I have been informed that they have no stock and would issue a refund. I now have to wait 3-5 working days to receive my refund before I can look around for a replacement. My bigger issue is that they are no longer in the sale so it will cost me more money as I will now have to pay full price. I asked for an upgrade to a product they currently have in stock (£40 more expensive) at no additional cost to me as I will now have to pay this from my own pocket - this was declined. Certainly no attempt at customer satisfaction here! I have never left a negative review. Ever... but I have to say I am appalled. If this review deters at least one potential customer then it has been a review well worth leaving. 1 star is way too generous.

Bought a cooker hood, got a bbq cover. The delivered package has the same product code as the cooker hood so not the carrier's fault. The customer service has no clue, asked for a refund, took them 45min to sort out, customer service said I'll receive an email about the refund but it hasn't showed up yet. Will see how it goes. Wish I have discovered these reviews, would never buy from them again.

Claimed we damaged the pipe and accepted no responsibility for sending faulty goods to us.Have tried to charge 300 for replacement.

Do not buy from this company.
They sent me a product does not work and expect me to pay uninstall.
Customer service is disgusting and they will not honour your consumer rights

Bought 4 ACs. 2 broke down in a week, 13p per minute to call helpline. Answered by a person called mark in all depts. Will tell you they can't do anything and have no customer complaint dept. I lost £6000 including installation. Hope you can avoid the same fate.

Do not touch this company!
I have been battling with this company since August 2022 and their faulty goods, awful customer service and general attitude absolutely stink. They do not care how they treat you. I have been told "we don't have to offer you any compensation" when I was lucky enough to get £10 for my troubles. The delivery date you choose is never honoured. The helpline is charged at 13p per minute. The respond to emails eventually. Their case managers are rude. Don't do it... go somewhere else. Even if they are cheaper, you will pay in time and costs trying to sort out their mistakes.

Don't use them! After care absolutely diabolical - we had a Samsung fridge freezer delivered, damaged, we paid for our old fridge to be taken away, the damage they made to our newly laid floor is heartbreaking, when removing, they tried to tell us it was nothing to do with them take it up with the delivery company, although they organised delivery and removal, we did ask arrow who advised us to take our complaint up with appliance direct, appliance direct did not want to know until we stated that under the consumer rights act 2015 it was there responsibility they then asked us to send photos, which we already had sent twice before, we did this over 2 1/2 months ago and they are still choosing to ignore us, hoping we will go away. So upset should of gone to AO

I've been attempting to cancel the delivery of unwanted goods for the past 5 days, sending multiple emails and messages. Regrettably, all of these attempts have been ignored, both by the delivery company and the vendor. I must express my dissatisfaction with this company, as they appear to disregard all forms of communication and requests. I would advise others to save their time, as responses from this company seem to consist of generic, pre-written replies. Avoid at all cost!

I recently ordered a fridge freezer and washing machine, they cancelled the delivery once, then rearranged the order for 2 days later. They then cancelled delivery again! When I called to try and sort this out using my mobile I was charged £19 for the phone call! To add to this the delivery has now been cancelled again, twice! I've been without a fridge freezer and a washing machine now for a week. I have zero confidence in this company, please avoid them the customer service just lie to get you off the phone, arranging deliveries that never arrive. Avoid!

Highly recommend that this company is avoided. Bought a product, paid a big premium for the goods that were eventually delivered 3 days later (despite paying the premium and booking a day off work).

Product arrived with parts missing, appliancesdirect.co.uk have their call centre in the Philippines... customer service agents are useless promising to call back in 48 hours, no one calls back and then you start the whole process again.
Eventually appliancesdirect.co.uk said I should speak to the product manufacturer. When I told the technical support team of appliancesdirect.co.uk that I had paid for a product that was delivered incomplete and unusable i was advised,
"To be fair, you got 90% of what you paid for..."

WARNINR! This company is an absolute joke. Firstly they send my product with a key missing part. I needed to sort it fast as kitchen fitters were booked in and I needed the part so they could fit it. So I naively called their 0871 customer service number which charges you. The guy I spoke to basically didn't have a clue and had to log a ticket, kept me on the phone for 10 minutes whilst he typed it up. I got a package delivered a couple of days before kitchen fitters were due, but it was completely the wrong part. Called back, again naively on the 0871 number that charges you. Again, spoke to someone who had no clue what the specification of the part was that I needed. She had to log another ticket. In the end, I ended up having to source and purchase the missing part from elsewhere. And today I get my mobile bill with a £24 charge on it. Since you messed up my order in the first place are you going to pay me for the ridiculous charge I have had to pay to sort out the mess you caused?

I have purchased a dehumidifier from them. It went wrong after a few months. Trying to get a replacement or refund has been a joke. I have been told to go to the manufacturer but that is not how consumer rights work. I have asked them to deal with it as I bough it through them. Still waiting after 10 days. Avoid.

I received a faulty combo toilet which could not be fitted by the plumbers. I called and I had to log a ticket which I was told could take up an hour to get the email link to upload them. This part was fine... a few hours later and no reply so the plumbers did what they could but then nothing. Email said I would hear back within 24 hours. I called and was told it could take 48 hours and there was nothing I could do to speed up the process. So the plumbers could not finish the job so we were left with no hot water while waiting for a reply from appliances direct. 48 passed and nothing so I've asked again for an update am still waiting for anything from them. Terrible customer services!

I bought a shower screen for a customer. I fitted it in accordance from the instructions. However further along I realised that parts of it were too short, including the glass.

I was offered £25 refund or £35 voucher so I keep it. Keeping something that is useless is useless in itself. Then they emailed offering to collect the screen but it works cost me £40. Either way I was going to lose it. I'm certain that by law is the goods aren't as described they can't charge for delivery.

Part of the frame had been secured with grab adhesive along with screws so I couldn't remove it. So I have to buy something similar, with the correct glass and frame which they couldn't supply is going to cost more than the unit itself and it has left me with really annoyed customers.
I called them about this then realised it's a premium rate number so I emailed.

I will not use these again, and I suggest the same to others.

Do not order anything from this company. They send out goods with missing parts and good luck trying to get it returned and getting your refund! Customer services is non existent and they book courier collections that don't even bother to show up. Everytime you manage to finally get through via telephone its yet another weeks wait for a courier to collect, and all the time I'm taking unpaid time off work to wait for them and still no refund of my £260! AVOID this company like the plague!

Battling to get a replacement aircon unit which i bight in April when it was still cold … developed a fault in July when we had some hot weather within hiot day 2 wish me luck this is hard work dealing with them
Waiting to be picked up I know what's coming next although I may well be surprised and they admit it's faulty from the start

Dreadful company. Their process for refunding me is so incompetent that I can only assume it's a deliberate tactic to avoid giving me my money back. I'm shocked that they're even trading in view of such awful service. They lie, deceive, repeatedly send hopeless emails - never from the same person - and never contact me when they say they will. KEEP WELL AWAY.

DO NOT USE THIS COMPANY
Ordered ceiling cooker hood with remote control and ducting kit on 17th March 2022. After electrician fitting the cooker hood we found no remote control in the box. Despite dozens of emails and a phone call (costing me over £11 as it was a premium rate number) numerous promises of a delivery date, NOTHING has arrived. I have never known such poor customer service. Received an email this morning to say they had closed my case. I have now started a chargeback with my bank. Only used this company once before when they delivered a huge order which was just plonked on a pallet in my gateway which stopped me getting my car out of the drive. No one came to the door, they just dropped it. Do yourself a huge favour and do not risk ordering from this company

Bought a washing machine three mths in massive failure contacted them stated not their issue its manufacturers.cant get machine looked at for 2 weeks.
Give them a wide berth