Transglobal ExpressReviews 72

Transglobal used to be great, offering a wide range of express international services that we could use on our website for export customers and import from some suppliers.
Over the last few months, particularly this month, the service has disintegrated. For example:
1) Transglobal is incorrectly charging customers with the new USA DDP USPS service. The duty calculator does not calculate duties on Chinese goods correctly. The Trump administration has extended the exemption for additional duties until November. Transglobal's duty calculator still applies 37.5% in additional duty and has been all week. So they are profiting an extra 37.5% on every order sent to the USA, which they won't have to pay.
2) Landmark Global DDP services - the service no longer works. If we send a parcel to Belgium and pre-pay the duties, they return it immediately because there isn't an IOSS number (you don't need one). Landmark Global then holds the parcel for about 2 weeks before handing it to Transglobal. This is not Transglobal's fault, but where they fail is that they have irresponsibly kept the service live as an option, then failed to get Landmark to respond, to say sorry, let alone resolve anything. This resulted in me snapping at Landmark, in a rather vicious email, I will admit, which I mention later. Rather than resolving the issue, Transglobal terminated our account.
3) The FedEx international services started to re-charge taxes/duties back to the sender on DDU services. A couple of months ago, we were billed for duties for a parcel sent to a Canadian customer. I requested evidence that FedEx had tried to collect the taxes/duties, details of the calculation, as the balance seemed grossly exaggerated, and details of the relevant legislation allowing for this. Nobody could provide an explanation, and we will now have to proceed with further action to recover the monies. Taxes/duties imposed on an individual in another country, shipped with a DDU service, are not the responsibility of the sender, even if there is a tick box on the TG website that says you will pay them if the customer doesn't – it's simply not legal and an unfair contractual term.
4) The DPD Europe service is ad hoc, on and off the TG system. This makes it difficult to decide whether to offer it to our customers.
5) If I email the account manager, I'm lucky to get a response. One email earlier in the year, asking which countries we could offer a DDP service to, took about 4 months for a response. By which time, we had set up those services elsewhere.
6) If I email the premier customer service team, historically, issues would be dealt with the same day. Which is good. Nowadays, you're lucky to get a response within a day. And whilst this timescale certainly isn't bad, given that many of the parcels are 'express' that require urgency, waiting a day isn't the best. Issues take noticeably longer to resolve, and as highlighted above, the number of issues is increasing.
7) Beware... TG started to hide the DTP duty calculation fees in the duty calc, hopefully you won't notice the hidden £12 FedEx fee...
I have no issues with the collection drivers, who are polite, reliable and efficient.
My main gripe with Transglobal is the abrupt termination of our account today, with no warning, after the account manager read an e-mail sent at the start of the week to Landmark Global, because she believed it was abusive towards her. It wasn't abusive, and it wasn't directed at her, but it certainly wasn't polite, I accept that. I had contacted Landmark because I was getting nowhere in resolving issues with deliveries to Belgium by contacting Transglobal. And Landmark Global were significantly failing – incorrectly sending parcels back and holding them for over two weeks. I was left stranded in a position where I had to do Transglobal's job and get the parcels back, and at a time when we are all trying to work our way around USA tariffs/duties. At the same time, I was having some personal issues and was under a lot of stress, and was simply trying to get my way through and sort out issues. I shouldn't have been left in that position. Transglobal's response was to terminate our account, rather than finding out what was wrong. So please always bear in mind that Transglobal will terminate your account immediately, with no notice, no contact, without understanding the stress they have put you under, without resolving problems and for highlighting issues with their service. It is a shame, I used to like Transglobal and have regularly turned many other courier brokers away and stuck with Transglobal, even when the cost was higher. But there are now multiple issues, and having an account manager who drops your account without speaking to you or understanding any of the issues they have caused is pretty poor

Charged 1.5x The shipping costs because…
Charged 1.5x The shipping costs because FedEx didn't bother to try and deliver the package to a customer in Portugal. Exactly the same delivery details as 5x shipments made to the same customer in the past.
Transglobal express passed that charge over to me. There was no difference in this package to all the others and yet somehow it is my fault that this was undelivered?
They were unwilling to wave the fees - they reduced it by 50% (which says to me they know they are in the wrong here, but tried to buy be with 50% off).
I WILL NEVER BE USING THEIR SERVICES AGAIN
Be warned, they don't help you and you might as well book directly with the courier.

I have been a loyal customer of Transglobal Express for nearly 10 years. Since last year, my experience with the company has significantly deteriorated. The main issue is a recurring pattern of unexpected charges and billing disputes. We are being billed for customs duties and taxes that FedEx was supposed to collect from the recipient before delivery. However, FedEx did not collect the fees themselves. Transglobal Express has then been charging us for unpaid duties which have nothing to do with us. It is the recipients right to pay these charges and FedEx should be chasing the recipient. This reflects poorly on both FedEx and Transglobal Express and shows a lack of transparency and accountability. This practice appears deceptive and feels like a scam. We urge all customers to be extremely cautious and to scrutinize all charges carefully. Unfortunately, due to these ongoing issues, we can no longer recommend Transglobal Express and be aware this can happen to any of you.

I am absolutely disgusted with the appalling service provided by Transglobal Express. From start to finish, this has been a nightmare, and your company has shown complete disregard for my shipment and my trust.

Let's start with the pickup: your driver literally threw my boxes into the van like they were garbage. No care, no professionalism—just blatant recklessness. I should have known then that disaster was on the horizon, but nothing prepared me for the horror that awaited at delivery.

When the boxes arrived, they were torn apart, and everything inside was shattered beyond repair. A TV bent like a boomerang—seriously, what did you do, play football with it? The items inside the boxes weren't just damaged; they were damp, exposed, and ruined. This was nothing short of criminal negligence.

I trusted this so called Courier company to ship my items, the packages stopped tracking after a while, and could not be located anywhere, we're never found. I had to resend many items to customers due to the lost packages. Claims refused to pay out fully for the missing packages, fobbed me off with pittance, corrupt company!

Bad Customer service: We sent our parcels with them and they delivered them opened with some books missing and they claimed that it is the customs: customs have X-Ray machines and when they suspect something they open it and seal it back, but our parcels were open with a cutter and books stolen. We called them to draw their attention to this act but they just ignored that...What a customer service...Zero Rating for customer service, Zero Rating for Business ethics, Zero Rating for the way of doing business, Zero Rating for handling the issues. I have attached two screenshot to show how your parcels will be delivered with Transglobal Service

I was turning onto hwy 75 from I39-90 in south Beloit Ill on 9-21-23 at 7:30 pm. I was in left lane global Express driver in right lane. As were turning global Express driver cuts into my lane and I slammed on my brakes and the trailer came within inches of my car. Followed driver into truck stop to see if he was intoxicated the driver said he changed his mind on lane change. This could have been a fatal accident.

They are good when everything goes well, but if anything goes wrong, then we have a problem!They are never liable for their mistakes.If they lose or damage your parcel, they start to doubt you, then avoid any compensation and then pay as little as possible and of course it is never their fault...We have to pay extra to have insurance to cover their mistakes! Amazing!

I used this company to ship a parcel from London, when it arrived it was damaged beyond repair and they tried to blame it on the carrier and said there would be NO COMPENSATION. Avoid them and go direct to Royal Mail/ UPS/ FEDEX or DPD, as they use them anyway to move your good and they just take a cut. AVOID AT ALL COSTS

I have seen many negative reviews, and this had caused an initial reticence to use their services. But this company has never failed, even when Royal Mail did so many times this year. Their team work hard to provide quality and satisfaction, and their competitive prices are outstanding. Therefore the review is written as I left it was right, since there are many negative reviews. Not sure if something changed, but now and for me this company is just N1. A++++++++
Thank you to Transglobal Express.

I do not rate this company, when there is a problem they just leave you and fob you off with emails. My parcels have not scanned at all and have been lost and they cannot tell me where they are. So now I have to resend or refund my customers for the lost parcels as they cannot locate them. Not happy at all!.How on earth can you run a business like this, you cannot just miss scanning. I think they have been stolen. It is a shame as I had high hopes at the beginning, but this company needs to be looked into, parcels don't just go missing!

Beware, do not use it you value your items.

I sent a package with transglobal on a next day delivery service. Paid for a premium service to make sure there are no issues. Further to that I paid additional insurance fees to cover the item as it was valuable.
This item was due to be delivered on the 22nd. Its was not and has not since then.
The last scan for the item on tracking was arrived at destination depot on the 22/12 and never updated since then. Clearly this was stolen by a member of staff.
I have spent many hours and countless emails communicating with transglobal and it is clear they have no intention of resolving this issue. Excuse after excuse. Many times I was told that the item would go out for delivery but that never happened.
Even worse when I asked for compensation and to be reimbursed for the lost item in on of the emails I receive the following response:
"we can review this for compensation once this has been delivered."
Basically what they are saying is that as long as it has not been delivered I will not be compensated and so I will never be reimbursed under the insurance. What kind of backward policy is that? The whole purpose of taking out insurance is to cover you for the full value in the case of loss or theft.
Transglobal have not delivered, nor have they returned the item to me. I have not been paid back under the insurance either.
I am £1309 out of pocket plus on top of that the cost of shipping and insurance paid to them plus countless waited hours trying to get them to resolve this issue without success.
Looking at previous reviews I see this now seems to be a regular occurrence at transglobal.
Be aware and avoid them at all costs!

Placed an order and paid in full for them to collect a small package (set of headphones left at a hotel) and drop off at my home. Order placed on 31 October 2022 for collection that day and deliver in about a week. STILL waiting to hear from them and it's now 18 DECEMBER 2022.
Cannot get a telephone no. Or speak to a human being. Just a site that takes you around in circles. IF anyone is interested in quality control with the organisation they might care to read this and contact me!

After paying for next day delivery on 3 items, one item dropped and broken all 3 were a week late and Transglobal have taken 5 weeks to get back to me after numerous emails phone calls and are refusing to refund any money and not paying out for any damages. Avoid them at all cost

Order number *******
I managed to enter the details on-line which was accepted by your system.
I was then told I needed an invoice which I prepared and gave to the collection agent when he collected the package on 21st September.
I was then told I had to itemise the prices on the invoice which I did and sent it through by Email.
I was then told on 29th September that I needed commodity codes which your agent, Alan Moore, kindly sorted for me and I was told everything was OK.
We then waited 6 weeks whilst the package was scanned daily in your Stanstead warehouse awaiting shipment. Why? We dont know.
After numerous phone calls with Martin, I couldn't tell you how many) we finally received the package back and a refund so we can start again with another shipping company.
I am sure you will appreciate that I am not impressed

On Tuesday, 25th October, we organised and paid £35 for a courier service of some documents from Buckinghamshire to Somerset West, South Africa, you saying it would take 2 to 3 days. The A4 envelope was collected the next afternoon, (26th) and delivered only today, Tuesday 14th November - a full 3 weeks later! The online tracking indicated it had been sitting in Dartford for more than a week, then eventually was sent to Charles de Gaulle, and then on to Schipol and finally arrived in Capetown last Friday, and delivered today. This would appear to be shocking service, despite us chasing it up 3 times telephonically and getting pushed around with no specific details as to the reason for the delay. I would like a proper explanation as to the reasons for this poor service and compensation.

I moved from DPD to this company for a short period.
During this period, we have never had so many complaints about late deliveries and lost parcels!

We even had a situation that police had to be involved due to a delivery driver stealing money from a customers doorway.

The response from the Managing Director of FDL (after discussions with Transglobal) after we moved back to DPD was to offer a refund of £341!
(Bearing in mind one lost parcel, worth over £200 (still missing) had to be resent out!

My personal option (with prejudice Mr MD of FDL) is, you are possibly trying to run, before walking!

Stay away if you value your customers and your reputation, stick to DPD!
They may be a little more expensive, but the service is fabulous!

I had a problem finding a courier for a large parcel weighing 34 kilos. They found me a solution at a very fair price compared to other quotes. Prompt pickup and next day delivery. Polite courier and helpful.

Could not have been happier. I had searched many companies however, Transglobal Express was the Fastest & the Cheapest of all. Not even mentioning the great customer service. 5STARS ALL THE WAY..